The Transformation of Municipal Services: towards Quality in the Public Sector

The Transformation of Municipal Services: towards Quality in the Public Sector

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The development of the public service modernization seeks to facilitate services delivery to citizens, when and where they need them. For it, management and utilization of service quality have special relevancy. In this paper, we are trying to contribute for improving the relations between the small...

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Bibliographic Details
Main Authors: Pablo Gutiérrez Rodríguez, José Luis Vázquez Burguete, Roge Vaughan, Jonathan Edwards
Format: Article
Language:English
Published: General Association of Economists from Romania 2009-02-01
Series:Theoretical and Applied Economics
Subjects:
quality
satisfaction
citizens
public policies
Online Access: http://store.ectap.ro/articole/365.pdf

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