Improving Access to Justice with Legal Chatbots
On average, one in three Canadians will be affected by a legal problem over a three-year period. Unfortunately, whether it is legal representation or legal advice, the very high cost of these services excludes disadvantaged and most vulnerable people, forcing them to represent themselves. For these...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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MDPI AG
2020-09-01
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| Series: | Stats |
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| Online Access: | https://www.mdpi.com/2571-905X/3/3/23 |
| _version_ | 1797416664228167680 |
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| author | Marc Queudot Éric Charton Marie-Jean Meurs |
| author_facet | Marc Queudot Éric Charton Marie-Jean Meurs |
| author_sort | Marc Queudot |
| collection | DOAJ |
| description | On average, one in three Canadians will be affected by a legal problem over a three-year period. Unfortunately, whether it is legal representation or legal advice, the very high cost of these services excludes disadvantaged and most vulnerable people, forcing them to represent themselves. For these people, accessing legal information is therefore critical. In this work, we attempt to tackle this problem by embedding legal data in a conversational interface. We introduce two dialog systems (chatbots) created to provide legal information. The first one, based on data from the Government of Canada, deals with immigration issues, while the second one informs bank employees about legal issues related to their job tasks. Both chatbots rely on various representations and classification algorithms, from mature techniques to novel advances in the field. The chatbot dedicated to immigration issues is shared with the research community as an open resource project. |
| first_indexed | 2024-03-09T06:07:25Z |
| format | Article |
| id | doaj.art-930e83ca349d45c7a068ab8430a30b71 |
| institution | Directory Open Access Journal |
| issn | 2571-905X |
| language | English |
| last_indexed | 2024-03-09T06:07:25Z |
| publishDate | 2020-09-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Stats |
| spelling | doaj.art-930e83ca349d45c7a068ab8430a30b712023-12-03T12:02:34ZengMDPI AGStats2571-905X2020-09-013335637510.3390/stats3030023Improving Access to Justice with Legal ChatbotsMarc Queudot0Éric Charton1Marie-Jean Meurs2PK-4935, 201 Avenue du President-Kennedy, Université du Québec à Montréal UQAM, Montreal, QC H2X 3Y7, Canada600 Rue De la Gauchetière Ouest, National Bank of Canada, Montréal, QC H3B 4L2, CanadaPK-4935, 201 Avenue du President-Kennedy, Université du Québec à Montréal UQAM, Montreal, QC H2X 3Y7, CanadaOn average, one in three Canadians will be affected by a legal problem over a three-year period. Unfortunately, whether it is legal representation or legal advice, the very high cost of these services excludes disadvantaged and most vulnerable people, forcing them to represent themselves. For these people, accessing legal information is therefore critical. In this work, we attempt to tackle this problem by embedding legal data in a conversational interface. We introduce two dialog systems (chatbots) created to provide legal information. The first one, based on data from the Government of Canada, deals with immigration issues, while the second one informs bank employees about legal issues related to their job tasks. Both chatbots rely on various representations and classification algorithms, from mature techniques to novel advances in the field. The chatbot dedicated to immigration issues is shared with the research community as an open resource project.https://www.mdpi.com/2571-905X/3/3/23chatbotinformation retrievalnatural language processingquestion answering systemdialog system |
| spellingShingle | Marc Queudot Éric Charton Marie-Jean Meurs Improving Access to Justice with Legal Chatbots Stats chatbot information retrieval natural language processing question answering system dialog system |
| title | Improving Access to Justice with Legal Chatbots |
| title_full | Improving Access to Justice with Legal Chatbots |
| title_fullStr | Improving Access to Justice with Legal Chatbots |
| title_full_unstemmed | Improving Access to Justice with Legal Chatbots |
| title_short | Improving Access to Justice with Legal Chatbots |
| title_sort | improving access to justice with legal chatbots |
| topic | chatbot information retrieval natural language processing question answering system dialog system |
| url | https://www.mdpi.com/2571-905X/3/3/23 |
| work_keys_str_mv | AT marcqueudot improvingaccesstojusticewithlegalchatbots AT ericcharton improvingaccesstojusticewithlegalchatbots AT mariejeanmeurs improvingaccesstojusticewithlegalchatbots |