| Summary: | International travelers had to quarantine upon arrival at a designated hotel in Indonesia during the pandemic to prevent
the spread of the coronavirus. This study aims to investigate the hotel quarantine program in Indonesia from management
perspectives in crisis circumstances. A qualitative methodology was applied with data triangulation collected from 11 top-level
managers, operations, and management from official quarantine hotels in the second quarter of 2022. In-depth interviews were
conducted to explore the antecedents behind hotel management and evaluate the repatriation quarantine program through the
crisis management lens framework. The findings enhance the concept of crisis management framework in a particular program
employed during a pandemic. Three related phases emerged from data analysis in crisis prevention and planning, strategic
implementation, and evaluation were discussed. This study reveals the suggestions for hotel managers and the government for a
future sustainable strategy. This study is the first paper to address the hotel quarantine program evaluation in Indonesia. This
study contributes to enriching the hotel industry's crisis management framework. Pertinent recommendations for hotel
management and government are provided to cope with this crisis.
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