EVALUATION OF QUARANTINE PROGRAM: LESSON FROM HOTELS IN INDONESIA
International travelers had to quarantine upon arrival at a designated hotel in Indonesia during the pandemic to prevent the spread of the coronavirus. This study aims to investigate the hotel quarantine program in Indonesia from management perspectives in crisis circumstances. A qualitative metho...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Editura Universităţii din Oradea
2023-09-01
|
| Series: | Geo Journal of Tourism and Geosites |
| Subjects: | |
| Online Access: | https://gtg.webhost.uoradea.ro/PDF/GTG-3-2023/gtg.49307-1091.pdf |
| _version_ | 1827799847814561792 |
|---|---|
| author | Septi Fahmi CHOIRISA Shariff HARUN Nosica RIZKALLA |
| author_facet | Septi Fahmi CHOIRISA Shariff HARUN Nosica RIZKALLA |
| author_sort | Septi Fahmi CHOIRISA |
| collection | DOAJ |
| description | International travelers had to quarantine upon arrival at a designated hotel in Indonesia during the pandemic to prevent
the spread of the coronavirus. This study aims to investigate the hotel quarantine program in Indonesia from management
perspectives in crisis circumstances. A qualitative methodology was applied with data triangulation collected from 11 top-level
managers, operations, and management from official quarantine hotels in the second quarter of 2022. In-depth interviews were
conducted to explore the antecedents behind hotel management and evaluate the repatriation quarantine program through the
crisis management lens framework. The findings enhance the concept of crisis management framework in a particular program
employed during a pandemic. Three related phases emerged from data analysis in crisis prevention and planning, strategic
implementation, and evaluation were discussed. This study reveals the suggestions for hotel managers and the government for a
future sustainable strategy. This study is the first paper to address the hotel quarantine program evaluation in Indonesia. This
study contributes to enriching the hotel industry's crisis management framework. Pertinent recommendations for hotel
management and government are provided to cope with this crisis.
|
| first_indexed | 2024-03-11T19:58:40Z |
| format | Article |
| id | doaj.art-9378b0e97ae447f1ba8552902b004bb3 |
| institution | Directory Open Access Journal |
| issn | 2065-0817 |
| language | English |
| last_indexed | 2024-03-11T19:58:40Z |
| publishDate | 2023-09-01 |
| publisher | Editura Universităţii din Oradea |
| record_format | Article |
| series | Geo Journal of Tourism and Geosites |
| spelling | doaj.art-9378b0e97ae447f1ba8552902b004bb32023-10-04T13:31:40ZengEditura Universităţii din OradeaGeo Journal of Tourism and Geosites2065-08172023-09-0149390191010.30892/gtg.49307-1091EVALUATION OF QUARANTINE PROGRAM: LESSON FROM HOTELS IN INDONESIASepti Fahmi CHOIRISA0Shariff HARUN1Nosica RIZKALLA2Faculty of Business, Universitas Multimedia Nusantara, Tangerang, Indonesia, e-mail: septi.choirisa@umn.ac.idFaculty of Business and Management, Universiti Teknologi MARA, Puncak Alam Campus, Selangor, Malaysia, e-mail:shariffharun@uitm.edu.myFaculty of Business, Universitas Multimedia Nusantara, Tangerang, Indonesia, e-mail: nosica.rizkalla@umn.ac.idInternational travelers had to quarantine upon arrival at a designated hotel in Indonesia during the pandemic to prevent the spread of the coronavirus. This study aims to investigate the hotel quarantine program in Indonesia from management perspectives in crisis circumstances. A qualitative methodology was applied with data triangulation collected from 11 top-level managers, operations, and management from official quarantine hotels in the second quarter of 2022. In-depth interviews were conducted to explore the antecedents behind hotel management and evaluate the repatriation quarantine program through the crisis management lens framework. The findings enhance the concept of crisis management framework in a particular program employed during a pandemic. Three related phases emerged from data analysis in crisis prevention and planning, strategic implementation, and evaluation were discussed. This study reveals the suggestions for hotel managers and the government for a future sustainable strategy. This study is the first paper to address the hotel quarantine program evaluation in Indonesia. This study contributes to enriching the hotel industry's crisis management framework. Pertinent recommendations for hotel management and government are provided to cope with this crisis. https://gtg.webhost.uoradea.ro/PDF/GTG-3-2023/gtg.49307-1091.pdfhotel industryquarantineindonesiacovid-19 pandemiccrisis management framework |
| spellingShingle | Septi Fahmi CHOIRISA Shariff HARUN Nosica RIZKALLA EVALUATION OF QUARANTINE PROGRAM: LESSON FROM HOTELS IN INDONESIA Geo Journal of Tourism and Geosites hotel industry quarantine indonesia covid-19 pandemic crisis management framework |
| title | EVALUATION OF QUARANTINE PROGRAM: LESSON FROM HOTELS IN INDONESIA |
| title_full | EVALUATION OF QUARANTINE PROGRAM: LESSON FROM HOTELS IN INDONESIA |
| title_fullStr | EVALUATION OF QUARANTINE PROGRAM: LESSON FROM HOTELS IN INDONESIA |
| title_full_unstemmed | EVALUATION OF QUARANTINE PROGRAM: LESSON FROM HOTELS IN INDONESIA |
| title_short | EVALUATION OF QUARANTINE PROGRAM: LESSON FROM HOTELS IN INDONESIA |
| title_sort | evaluation of quarantine program lesson from hotels in indonesia |
| topic | hotel industry quarantine indonesia covid-19 pandemic crisis management framework |
| url | https://gtg.webhost.uoradea.ro/PDF/GTG-3-2023/gtg.49307-1091.pdf |
| work_keys_str_mv | AT septifahmichoirisa evaluationofquarantineprogramlessonfromhotelsinindonesia AT shariffharun evaluationofquarantineprogramlessonfromhotelsinindonesia AT nosicarizkalla evaluationofquarantineprogramlessonfromhotelsinindonesia |