The role of modern office administrative services in supporting public services in Bekasi Regency
This study aims to analyze the description of modern office administrative services in supporting public services. The research method used is descriptive qualitative, employing surveys to collect data from respondents who are members of the public who have interacted with office administrative pers...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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Program Studi Ilmu Administrasi Publik Program Pascasarjana Universitas Negeri Makassar
2023-12-01
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| Series: | Jurnal Ilmiah Ilmu Administrasi Publik |
| Subjects: | |
| Online Access: | https://ojs.unm.ac.id/iap/article/view/56216 |
| _version_ | 1797405580914065408 |
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| author | Udaya Madjid Ahmad Averus Toana Muh. Ilham Dahyar Daraba |
| author_facet | Udaya Madjid Ahmad Averus Toana Muh. Ilham Dahyar Daraba |
| author_sort | Udaya Madjid |
| collection | DOAJ |
| description | This study aims to analyze the description of modern office administrative services in supporting public services. The research method used is descriptive qualitative, employing surveys to collect data from respondents who are members of the public who have interacted with office administrative personnel. The research results indicate that administrative personnel have a positive response to every member of the public seeking services, and they provide problem-solving solutions to visiting individuals, demonstrating a satisfactory level of satisfaction, although it is considered less important by the public. However, the services provided do not meet expectations. Therefore, there is a need for improvement in the availability of integrated information systems that connect internal units with external stakeholders and the provision of services based on Standard Operating Procedures (SOP) to satisfy the public. The services provided offer a satisfactory level of satisfaction but need to be maintained to avoid excess. |
| first_indexed | 2024-03-09T03:13:00Z |
| format | Article |
| id | doaj.art-93b19b10095a4608b52702e80fe21747 |
| institution | Directory Open Access Journal |
| issn | 2086-6364 2549-7499 |
| language | English |
| last_indexed | 2024-03-09T03:13:00Z |
| publishDate | 2023-12-01 |
| publisher | Program Studi Ilmu Administrasi Publik Program Pascasarjana Universitas Negeri Makassar |
| record_format | Article |
| series | Jurnal Ilmiah Ilmu Administrasi Publik |
| spelling | doaj.art-93b19b10095a4608b52702e80fe217472023-12-03T22:43:19ZengProgram Studi Ilmu Administrasi Publik Program Pascasarjana Universitas Negeri MakassarJurnal Ilmiah Ilmu Administrasi Publik2086-63642549-74992023-12-0113272973810.26858/jiap.v13i2.5621623590The role of modern office administrative services in supporting public services in Bekasi RegencyUdaya Madjid0Ahmad Averus Toana1Muh. Ilham2Dahyar Daraba3Institut Pemerintahan Dalam Negeri (IPDN), IndonesiaInstitut Pemerintahan Dalam Negeri (IPDN), IndonesiaInstitut Pemerintahan Dalam Negeri (IPDN), IndonesiaInstitut Pemerintahan Dalam Negeri (IPDN), IndonesiaThis study aims to analyze the description of modern office administrative services in supporting public services. The research method used is descriptive qualitative, employing surveys to collect data from respondents who are members of the public who have interacted with office administrative personnel. The research results indicate that administrative personnel have a positive response to every member of the public seeking services, and they provide problem-solving solutions to visiting individuals, demonstrating a satisfactory level of satisfaction, although it is considered less important by the public. However, the services provided do not meet expectations. Therefore, there is a need for improvement in the availability of integrated information systems that connect internal units with external stakeholders and the provision of services based on Standard Operating Procedures (SOP) to satisfy the public. The services provided offer a satisfactory level of satisfaction but need to be maintained to avoid excess.https://ojs.unm.ac.id/iap/article/view/56216administrative servicespublic servicesmodern offices |
| spellingShingle | Udaya Madjid Ahmad Averus Toana Muh. Ilham Dahyar Daraba The role of modern office administrative services in supporting public services in Bekasi Regency Jurnal Ilmiah Ilmu Administrasi Publik administrative services public services modern offices |
| title | The role of modern office administrative services in supporting public services in Bekasi Regency |
| title_full | The role of modern office administrative services in supporting public services in Bekasi Regency |
| title_fullStr | The role of modern office administrative services in supporting public services in Bekasi Regency |
| title_full_unstemmed | The role of modern office administrative services in supporting public services in Bekasi Regency |
| title_short | The role of modern office administrative services in supporting public services in Bekasi Regency |
| title_sort | role of modern office administrative services in supporting public services in bekasi regency |
| topic | administrative services public services modern offices |
| url | https://ojs.unm.ac.id/iap/article/view/56216 |
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