The impact of the COVID-19 pandemic on international students’ perception of service quality (Case study of the University of Split)
Purpose: Development opportunities of higher education institutions (HEI) arising from international activities are constantly evolving, increasing at the same time their complexity. Consequently, numerous activities have been created to connect different higher education institutions across Europe,...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Faculty of Economics and Business in Osijek
2022-01-01
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| Series: | Ekonomski Vjesnik |
| Subjects: | |
| Online Access: | https://hrcak.srce.hr/file/406943 |
| _version_ | 1827281996740558848 |
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| author | Ivana Jadrić Đurđica Miletić Ana Ćosić |
| author_facet | Ivana Jadrić Đurđica Miletić Ana Ćosić |
| author_sort | Ivana Jadrić |
| collection | DOAJ |
| description | Purpose: Development opportunities of higher education institutions (HEI) arising from international activities are constantly evolving, increasing at the same time their complexity. Consequently, numerous activities have been created to connect different higher education institutions across Europe, where the biggest challenge of internationalisation today is the European Universities Initiative. In that context, it is important to measure whether the European Union initiative created better resilience to the COVID-19 pandemic.
Methodology: Empirical analysis was conducted that included international students who studied at UNIST for one semester during the pandemic. The following descriptive statistics methods were used for data analysis: percentages, mean, frequency distribution, the standard deviation correlation method, as well as the independent-samples t-test and the correlation method.
Results: The results show that from the perspective of international students, there is a positive relationship between perceived service quality and internationalisation during the COVID-19 pandemic period. A case study was presented on the internationalisation of the University of Split as one of the first universities that joined the European Universities Initiative.
Conclusion: Internationalisation is one of the keys to success if the perceived quality of higher education can be considered as a key to student satisfaction. |
| first_indexed | 2024-04-24T09:10:37Z |
| format | Article |
| id | doaj.art-93e1dcebd7764ab28a10fc26645926d4 |
| institution | Directory Open Access Journal |
| issn | 0353-359X 1847-2206 |
| language | English |
| last_indexed | 2024-04-24T09:10:37Z |
| publishDate | 2022-01-01 |
| publisher | Faculty of Economics and Business in Osijek |
| record_format | Article |
| series | Ekonomski Vjesnik |
| spelling | doaj.art-93e1dcebd7764ab28a10fc26645926d42024-04-15T17:53:12ZengFaculty of Economics and Business in OsijekEkonomski Vjesnik0353-359X1847-22062022-01-0135117719010.51680/ev.35.1.14The impact of the COVID-19 pandemic on international students’ perception of service quality (Case study of the University of Split)Ivana Jadrić0Đurđica Miletić1Ana Ćosić2University of Split, Split, CroatiaUniversity of Split, Split, CroatiaUniversity of Split, Split, CroatiaPurpose: Development opportunities of higher education institutions (HEI) arising from international activities are constantly evolving, increasing at the same time their complexity. Consequently, numerous activities have been created to connect different higher education institutions across Europe, where the biggest challenge of internationalisation today is the European Universities Initiative. In that context, it is important to measure whether the European Union initiative created better resilience to the COVID-19 pandemic. Methodology: Empirical analysis was conducted that included international students who studied at UNIST for one semester during the pandemic. The following descriptive statistics methods were used for data analysis: percentages, mean, frequency distribution, the standard deviation correlation method, as well as the independent-samples t-test and the correlation method. Results: The results show that from the perspective of international students, there is a positive relationship between perceived service quality and internationalisation during the COVID-19 pandemic period. A case study was presented on the internationalisation of the University of Split as one of the first universities that joined the European Universities Initiative. Conclusion: Internationalisation is one of the keys to success if the perceived quality of higher education can be considered as a key to student satisfaction.https://hrcak.srce.hr/file/406943European universityCOVID-19 pandemicperceived service qualityinternationalisationsatisfaction of international students |
| spellingShingle | Ivana Jadrić Đurđica Miletić Ana Ćosić The impact of the COVID-19 pandemic on international students’ perception of service quality (Case study of the University of Split) Ekonomski Vjesnik European university COVID-19 pandemic perceived service quality internationalisation satisfaction of international students |
| title | The impact of the COVID-19 pandemic on international students’ perception of service quality (Case study of the University of Split) |
| title_full | The impact of the COVID-19 pandemic on international students’ perception of service quality (Case study of the University of Split) |
| title_fullStr | The impact of the COVID-19 pandemic on international students’ perception of service quality (Case study of the University of Split) |
| title_full_unstemmed | The impact of the COVID-19 pandemic on international students’ perception of service quality (Case study of the University of Split) |
| title_short | The impact of the COVID-19 pandemic on international students’ perception of service quality (Case study of the University of Split) |
| title_sort | impact of the covid 19 pandemic on international students perception of service quality case study of the university of split |
| topic | European university COVID-19 pandemic perceived service quality internationalisation satisfaction of international students |
| url | https://hrcak.srce.hr/file/406943 |
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