Raising logistics performance to new levels through digital transformation

In view of the higher demand and customer expectations on the speed and accuracy of e-commerce logistics service as well as the repetitive and time-consuming nature of manual order processing operation. This paper proposes a robotic process automation (RPA) model to liberate human resources over tim...

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Bibliographic Details
Main Authors: HY Lam, Valerie Tang, L Wong
Format: Article
Language:English
Published: SAGE Publishing 2024-02-01
Series:International Journal of Engineering Business Management
Online Access:https://doi.org/10.1177/18479790241231730

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