Caregiver satisfaction and its associated factors in pediatric wards of Jimma University Medical Center, Southwest Ethiopia

Abstract Background Measuring the caregivers' satisfaction is vital for the effectiveness of childcare. Children admitted to pediatric wards require special hospital situations, a bespoke approach from the medical team, and the participation of caregivers. It is important to give attention to t...

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Main Authors: Mohammed Beshir, Tsion Tilahun, Diriba Fufa Hordofa, Gersam Abera, Workineh Tesfaye, Kumale Tolesa Daba, Netsanet Workineh, Samson Nadew Woldeyesus, Tilahun Fufa Debela, Elias Ali Yesuf
Format: Article
Language:English
Published: BMC 2022-08-01
Series:BMC Health Services Research
Subjects:
Online Access:https://doi.org/10.1186/s12913-022-08459-4
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author Mohammed Beshir
Tsion Tilahun
Diriba Fufa Hordofa
Gersam Abera
Workineh Tesfaye
Kumale Tolesa Daba
Netsanet Workineh
Samson Nadew Woldeyesus
Tilahun Fufa Debela
Elias Ali Yesuf
author_facet Mohammed Beshir
Tsion Tilahun
Diriba Fufa Hordofa
Gersam Abera
Workineh Tesfaye
Kumale Tolesa Daba
Netsanet Workineh
Samson Nadew Woldeyesus
Tilahun Fufa Debela
Elias Ali Yesuf
author_sort Mohammed Beshir
collection DOAJ
description Abstract Background Measuring the caregivers' satisfaction is vital for the effectiveness of childcare. Children admitted to pediatric wards require special hospital situations, a bespoke approach from the medical team, and the participation of caregivers. It is important to give attention to the caregivers while planning for child services. The purpose of this study was to assess the caregiver’s satisfaction with the services provided in pediatric wards of Jimma University Medical Center and identify its associated factors. Methods Facility-based cross-sectional study design was done at Jimma University Medical Center. Participants in the study were primary caregivers who spent two or more days in the pediatric ward with their admitted children. Data were collected from 400 selected caregivers. A consecutive sampling method was employed. Principal component analysis was done for all Likert scale instruments to extract factor (s) representing each of the scales and to have factor scores. Variables with the Likert scale were treated as continuous after principal component analysis was employed. Using these factor scores, a multiple linear regression analysis was carried out to identify factors associated with caregivers' satisfaction with service in pediatric wards. A significance level of less than 0.05 was used in the final model to determine statistical significance. Result This study showed that caregivers' satisfaction with the services in the pediatric ward was 68%. Level of education (β = -0.24, (95% CI; -.411, -.070)), availability of basic facilities (β = 0.163, (95% CI; .063, .263)), patience to listen to patients' problem (β = 0.431, (95% CI; .324, .537, staff communication with client (β = 0.163, (95% CI; -4.839, -1.610)), availability of laboratory tests and its service (β = -0.964, (95% CI; -1.435, -.493)), availability of drug, imaging and service at radiology (β = 2.907, (95% CI; 1.470, 4.344)) and availability of pathology and its service (β = 1.869, (95% CI; .993, 2.746)) were significant factors associated with caregivers satisfaction with health service in pediatrics ward. Conclusion Caregivers were moderately satisfied. Education level, availability of basic facilities communication with client, and the availability of laboratory tests and drugs were factors that significantly associated with caregiver satisfaction. Hospital should avail laboratory tests and drugs in order to maintain high levels of caregiver satisfaction.
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spelling doaj.art-94e7e7c186a74a77be7161abe0a97f362022-12-22T01:37:16ZengBMCBMC Health Services Research1472-69632022-08-0122111110.1186/s12913-022-08459-4Caregiver satisfaction and its associated factors in pediatric wards of Jimma University Medical Center, Southwest EthiopiaMohammed Beshir0Tsion Tilahun1Diriba Fufa Hordofa2Gersam Abera3Workineh Tesfaye4Kumale Tolesa Daba5Netsanet Workineh6Samson Nadew Woldeyesus7Tilahun Fufa Debela8Elias Ali Yesuf9School of Medicine, Institute of Health, Jimma UniversitySchool of Medicine, Institute of Health, Jimma UniversitySchool of Medicine, Institute of Health, Jimma UniversitySchool of Medicine, Institute of Health, Jimma UniversitySchool of Medicine, Institute of Health, Jimma UniversitySchool of Medicine, Institute of Health, Jimma UniversitySchool of Medicine, Institute of Health, Jimma UniversitySchool of Medicine, Institute of Health, Jimma UniversityPublic Health Faculty, Institute of Health, Jimma UniversityPublic Health Faculty, Institute of Health, Jimma UniversityAbstract Background Measuring the caregivers' satisfaction is vital for the effectiveness of childcare. Children admitted to pediatric wards require special hospital situations, a bespoke approach from the medical team, and the participation of caregivers. It is important to give attention to the caregivers while planning for child services. The purpose of this study was to assess the caregiver’s satisfaction with the services provided in pediatric wards of Jimma University Medical Center and identify its associated factors. Methods Facility-based cross-sectional study design was done at Jimma University Medical Center. Participants in the study were primary caregivers who spent two or more days in the pediatric ward with their admitted children. Data were collected from 400 selected caregivers. A consecutive sampling method was employed. Principal component analysis was done for all Likert scale instruments to extract factor (s) representing each of the scales and to have factor scores. Variables with the Likert scale were treated as continuous after principal component analysis was employed. Using these factor scores, a multiple linear regression analysis was carried out to identify factors associated with caregivers' satisfaction with service in pediatric wards. A significance level of less than 0.05 was used in the final model to determine statistical significance. Result This study showed that caregivers' satisfaction with the services in the pediatric ward was 68%. Level of education (β = -0.24, (95% CI; -.411, -.070)), availability of basic facilities (β = 0.163, (95% CI; .063, .263)), patience to listen to patients' problem (β = 0.431, (95% CI; .324, .537, staff communication with client (β = 0.163, (95% CI; -4.839, -1.610)), availability of laboratory tests and its service (β = -0.964, (95% CI; -1.435, -.493)), availability of drug, imaging and service at radiology (β = 2.907, (95% CI; 1.470, 4.344)) and availability of pathology and its service (β = 1.869, (95% CI; .993, 2.746)) were significant factors associated with caregivers satisfaction with health service in pediatrics ward. Conclusion Caregivers were moderately satisfied. Education level, availability of basic facilities communication with client, and the availability of laboratory tests and drugs were factors that significantly associated with caregiver satisfaction. Hospital should avail laboratory tests and drugs in order to maintain high levels of caregiver satisfaction.https://doi.org/10.1186/s12913-022-08459-4CaregiverSatisfactionPediatricAnd Jimma University
spellingShingle Mohammed Beshir
Tsion Tilahun
Diriba Fufa Hordofa
Gersam Abera
Workineh Tesfaye
Kumale Tolesa Daba
Netsanet Workineh
Samson Nadew Woldeyesus
Tilahun Fufa Debela
Elias Ali Yesuf
Caregiver satisfaction and its associated factors in pediatric wards of Jimma University Medical Center, Southwest Ethiopia
BMC Health Services Research
Caregiver
Satisfaction
Pediatric
And Jimma University
title Caregiver satisfaction and its associated factors in pediatric wards of Jimma University Medical Center, Southwest Ethiopia
title_full Caregiver satisfaction and its associated factors in pediatric wards of Jimma University Medical Center, Southwest Ethiopia
title_fullStr Caregiver satisfaction and its associated factors in pediatric wards of Jimma University Medical Center, Southwest Ethiopia
title_full_unstemmed Caregiver satisfaction and its associated factors in pediatric wards of Jimma University Medical Center, Southwest Ethiopia
title_short Caregiver satisfaction and its associated factors in pediatric wards of Jimma University Medical Center, Southwest Ethiopia
title_sort caregiver satisfaction and its associated factors in pediatric wards of jimma university medical center southwest ethiopia
topic Caregiver
Satisfaction
Pediatric
And Jimma University
url https://doi.org/10.1186/s12913-022-08459-4
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