Diagnostical Procedure for Logistical Management in Turistical Entities
This research aims to design a diagnostic procedure of the logistics management for turistical entities, they could be hotels or not. This procedure was validated in Commercial Branch Caracol Santiago de Cuba and finally, different actions for the detected problems were proposed with the objective o...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Ediciones UO
2016-06-01
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| Series: | Anuario Facultad de Ciencias Económicas y Empresariales |
| Subjects: | |
| Online Access: | http://revistas.uo.edu.cu/index.php/aeco/article/view/1341 |
| _version_ | 1818117406414864384 |
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| author | Libia Arlen Fergusson-Álvarez Damaris Valdés-Ferrer Oscar Parada-Gutiérrez |
| author_facet | Libia Arlen Fergusson-Álvarez Damaris Valdés-Ferrer Oscar Parada-Gutiérrez |
| author_sort | Libia Arlen Fergusson-Álvarez |
| collection | DOAJ |
| description | This research aims to design a diagnostic procedure of the logistics management for turistical entities, they could be hotels or not. This procedure was validated in Commercial Branch Caracol Santiago de Cuba and finally, different actions for the detected problems were proposed with the objective of improving the logistics management of the organization. To develop this research various tools and techniques served as support, such as: surveys, SPSS software (Statistical Package for Social Sciences) 15.0 version and Decision 1.0 version, exponential smoothing, Cronbach's Alpha, the coefficient of Kendall W, financial and logistical indicators, the ABC or Pareto Method, the matrices for the classification of stocks and suppliers, among others. This research made possible the design of a diagnostic procedure for logistical management for turistical entities. And it was validated in the Comercial Branch Caracol Santiago, which allowed the proposition of improvement actions for increasing customer satisfaction. |
| first_indexed | 2024-12-11T04:37:54Z |
| format | Article |
| id | doaj.art-95a5a3e2f5754d6e957ecd7934265649 |
| institution | Directory Open Access Journal |
| issn | 2218-3639 |
| language | English |
| last_indexed | 2024-12-11T04:37:54Z |
| publishDate | 2016-06-01 |
| publisher | Ediciones UO |
| record_format | Article |
| series | Anuario Facultad de Ciencias Económicas y Empresariales |
| spelling | doaj.art-95a5a3e2f5754d6e957ecd79342656492022-12-22T01:20:42ZengEdiciones UOAnuario Facultad de Ciencias Económicas y Empresariales2218-36392016-06-011072901212Diagnostical Procedure for Logistical Management in Turistical EntitiesLibia Arlen Fergusson-Álvarez0Damaris Valdés-Ferrer1Oscar Parada-Gutiérrez2Hotel Meliá SantiagoUniversidad de OrienteEscuela Superior Politécnica de ChimborazoThis research aims to design a diagnostic procedure of the logistics management for turistical entities, they could be hotels or not. This procedure was validated in Commercial Branch Caracol Santiago de Cuba and finally, different actions for the detected problems were proposed with the objective of improving the logistics management of the organization. To develop this research various tools and techniques served as support, such as: surveys, SPSS software (Statistical Package for Social Sciences) 15.0 version and Decision 1.0 version, exponential smoothing, Cronbach's Alpha, the coefficient of Kendall W, financial and logistical indicators, the ABC or Pareto Method, the matrices for the classification of stocks and suppliers, among others. This research made possible the design of a diagnostic procedure for logistical management for turistical entities. And it was validated in the Comercial Branch Caracol Santiago, which allowed the proposition of improvement actions for increasing customer satisfaction.http://revistas.uo.edu.cu/index.php/aeco/article/view/1341Logísticaaprovisionamientodistribución. |
| spellingShingle | Libia Arlen Fergusson-Álvarez Damaris Valdés-Ferrer Oscar Parada-Gutiérrez Diagnostical Procedure for Logistical Management in Turistical Entities Anuario Facultad de Ciencias Económicas y Empresariales Logística aprovisionamiento distribución. |
| title | Diagnostical Procedure for Logistical Management in Turistical Entities |
| title_full | Diagnostical Procedure for Logistical Management in Turistical Entities |
| title_fullStr | Diagnostical Procedure for Logistical Management in Turistical Entities |
| title_full_unstemmed | Diagnostical Procedure for Logistical Management in Turistical Entities |
| title_short | Diagnostical Procedure for Logistical Management in Turistical Entities |
| title_sort | diagnostical procedure for logistical management in turistical entities |
| topic | Logística aprovisionamiento distribución. |
| url | http://revistas.uo.edu.cu/index.php/aeco/article/view/1341 |
| work_keys_str_mv | AT libiaarlenfergussonalvarez diagnosticalprocedureforlogisticalmanagementinturisticalentities AT damarisvaldesferrer diagnosticalprocedureforlogisticalmanagementinturisticalentities AT oscarparadagutierrez diagnosticalprocedureforlogisticalmanagementinturisticalentities |