Satisfaction with vaccination services and its relationship to emotional responses of service users in Lima. LEGADO’s quality management model as a public solution to promote citizen emotional well-being during pandemic

Satisfaction with vaccination services and its relationship to emotional responses of service users in Lima. LEGADO’s quality management model as a public solution to promote citizen emotional well-being during pandemic

This article analyzes the levels of citizen satisfaction with LEGADO’s quality management model service during the first year of vaccination against SARS-CoV-2 in public spaces administered by LEGADO, and its relationship with the user’s emotional responses. To this end, a survey study has been deve...

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Bibliographic Details
Main Authors: Agustin Espinosa, Jordi Marti, Alicia Calderón-Prada, Milagros Ticliahuanca, Jacqueline Lobrano, Nataly Carreón
Format: Article
Language:English
Published: Frontiers Media S.A. 2023-08-01
Series:Frontiers in Public Health
Subjects:
emotional responses
public services
SARS-CoV-2
satisfaction with vaccination
emotional well-being
Online Access:https://www.frontiersin.org/articles/10.3389/fpubh.2023.1136312/full

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