Prioritizing the Quality Criteria of Hospital Services from the View of Service Providers and Recipients
Background and objective: Providing health services is one of the most important priorities of a health system. Since the hospital organization is the prominent sector in a health system, the quality of services has higher impact from the point of view of service providers and patients. The aim of t...
| Main Authors: | , , , , , , , , |
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| Format: | Article |
| Language: | fas |
| Published: |
Iranian Association of Health Education and Health Promotion
2016-09-01
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| Series: | آموزش بهداشت و ارتقاء سلامت ایران |
| Subjects: | |
| Online Access: | http://journal.ihepsa.ir/article-1-250-en.html |
| _version_ | 1819060265006661632 |
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| author | rafat mohebifar elnaz ghanaty fatemeh Zaree zahra tagvaee mahsa mohseny safeeyeh amirian ali akbar azady Abolfazl Dorost fariba zahedifar |
| author_facet | rafat mohebifar elnaz ghanaty fatemeh Zaree zahra tagvaee mahsa mohseny safeeyeh amirian ali akbar azady Abolfazl Dorost fariba zahedifar |
| author_sort | rafat mohebifar |
| collection | DOAJ |
| description | Background and objective: Providing health services is one of the most important priorities of a health system. Since the hospital organization is the prominent sector in a health system, the quality of services has higher impact from the point of view of service providers and patients. The aim of this was to study the prioritization and agreement of hospital service providers and receivers towards 6 dimensions- human resources, equipment and physical space, information, communication and training, access to service and care, respect towards values and emotional support, and system management and coordination.
Materials and methods: In this descriptive-analytical study the quality criteria of hospital services from the perspective of 377 service providers and receivers were studied. Samples were selected using multi-stage sampling. Data was collected by a researcher-made questionnaire to prioritize quality standards from the point of view of service providers and receivers. The content of the questionnaire was confirmed using content, with acceptable significant level (p < 0.05). Data were analyzed using chi-square in SPSS 17.
Results: The most agreement in six dimensions were allocated to dimension of human resource including sub dimensions as knowledge, expertise, and skills of physicians, nurses and other caregivers (80%). In human resource dimension, both service providers and recipients had the same opinion on the first and second priorities. In dimension of equipment and physical space, information, communication and education, emotional support and respect for the values both service providers and recipient were agreed on the second and third priorities.
Conclusion: Determination of quality criteria according to the views of service providers and receivers on various communities with regard to social, economic and cultural is very important. Therefore, it is desirable to start plan the health services, particularly hospital services to be noted. By setting quality standards and incorporate it in the assessment and accreditation of hospitals can ensure to achieve the goal of improving the quality of hospital services.
Paper Type: Research Article. |
| first_indexed | 2024-12-21T14:24:14Z |
| format | Article |
| id | doaj.art-9605b6c8dcfd414facf99ec3331123f1 |
| institution | Directory Open Access Journal |
| issn | 2345-3265 2345-3265 |
| language | fas |
| last_indexed | 2024-12-21T14:24:14Z |
| publishDate | 2016-09-01 |
| publisher | Iranian Association of Health Education and Health Promotion |
| record_format | Article |
| series | آموزش بهداشت و ارتقاء سلامت ایران |
| spelling | doaj.art-9605b6c8dcfd414facf99ec3331123f12022-12-21T19:00:41ZfasIranian Association of Health Education and Health Promotionآموزش بهداشت و ارتقاء سلامت ایران2345-32652345-32652016-09-0142101109Prioritizing the Quality Criteria of Hospital Services from the View of Service Providers and Recipientsrafat mohebifar0elnaz ghanaty1fatemeh Zaree2zahra tagvaee3mahsa mohseny4safeeyeh amirian5ali akbar azady6Abolfazl Dorost7fariba zahedifar8 Qazvin, Iran Qazvin, Iran Qazvin, Iran Qazvin, Iran Qazvin, Iran Qazvin, Iran Qazvin, Iran Qazvin, Iran Qazvin, Iran Background and objective: Providing health services is one of the most important priorities of a health system. Since the hospital organization is the prominent sector in a health system, the quality of services has higher impact from the point of view of service providers and patients. The aim of this was to study the prioritization and agreement of hospital service providers and receivers towards 6 dimensions- human resources, equipment and physical space, information, communication and training, access to service and care, respect towards values and emotional support, and system management and coordination. Materials and methods: In this descriptive-analytical study the quality criteria of hospital services from the perspective of 377 service providers and receivers were studied. Samples were selected using multi-stage sampling. Data was collected by a researcher-made questionnaire to prioritize quality standards from the point of view of service providers and receivers. The content of the questionnaire was confirmed using content, with acceptable significant level (p < 0.05). Data were analyzed using chi-square in SPSS 17. Results: The most agreement in six dimensions were allocated to dimension of human resource including sub dimensions as knowledge, expertise, and skills of physicians, nurses and other caregivers (80%). In human resource dimension, both service providers and recipients had the same opinion on the first and second priorities. In dimension of equipment and physical space, information, communication and education, emotional support and respect for the values both service providers and recipient were agreed on the second and third priorities. Conclusion: Determination of quality criteria according to the views of service providers and receivers on various communities with regard to social, economic and cultural is very important. Therefore, it is desirable to start plan the health services, particularly hospital services to be noted. By setting quality standards and incorporate it in the assessment and accreditation of hospitals can ensure to achieve the goal of improving the quality of hospital services. Paper Type: Research Article.http://journal.ihepsa.ir/article-1-250-en.htmlprioritizingquality standardsservice providersservices receivershospital carehealth care managementhospital accredization. |
| spellingShingle | rafat mohebifar elnaz ghanaty fatemeh Zaree zahra tagvaee mahsa mohseny safeeyeh amirian ali akbar azady Abolfazl Dorost fariba zahedifar Prioritizing the Quality Criteria of Hospital Services from the View of Service Providers and Recipients آموزش بهداشت و ارتقاء سلامت ایران prioritizing quality standards service providers services receivers hospital care health care management hospital accredization. |
| title | Prioritizing the Quality Criteria of Hospital Services from the View of Service Providers and Recipients |
| title_full | Prioritizing the Quality Criteria of Hospital Services from the View of Service Providers and Recipients |
| title_fullStr | Prioritizing the Quality Criteria of Hospital Services from the View of Service Providers and Recipients |
| title_full_unstemmed | Prioritizing the Quality Criteria of Hospital Services from the View of Service Providers and Recipients |
| title_short | Prioritizing the Quality Criteria of Hospital Services from the View of Service Providers and Recipients |
| title_sort | prioritizing the quality criteria of hospital services from the view of service providers and recipients |
| topic | prioritizing quality standards service providers services receivers hospital care health care management hospital accredization. |
| url | http://journal.ihepsa.ir/article-1-250-en.html |
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