Patient Experience in Primary Care: A Systematic Review of CG-CAHPS Surveys
The National Academy of Medicine’s (NAM) vision for 21st-century health care underscored the need for increased patient engagement and charged health-care researchers to develop tools to evaluate patient experience. The most widely studied patient experience tools are the Consumer Assessments of Hea...
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| Format: | Article |
| Language: | English |
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SAGE Publishing
2019-06-01
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| Series: | Journal of Patient Experience |
| Online Access: | https://doi.org/10.1177/2374373518793143 |
| _version_ | 1818453791037456384 |
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| author | Jeana M Holt DNP, MSN, RN, FNP-BC |
| author_facet | Jeana M Holt DNP, MSN, RN, FNP-BC |
| author_sort | Jeana M Holt DNP, MSN, RN, FNP-BC |
| collection | DOAJ |
| description | The National Academy of Medicine’s (NAM) vision for 21st-century health care underscored the need for increased patient engagement and charged health-care researchers to develop tools to evaluate patient experience. The most widely studied patient experience tools are the Consumer Assessments of Healthcare Providers and Systems (CAHPS) surveys. The Clinician and Group (CG)-CAHPS survey is the preferred patient experience survey for primary care, and thus a systematic review of patient reports from the CG-CAHPS empirical literature is ideal to appreciate the voice of health-care consumers. This systematic review revealed patient subjective reports regarding the acceptability of health-care delivery models, the effectiveness of interventions, the timeliness of care in different practice climates, and their responses to quality improvement initiatives. The synthesized results inform clinicians, organizations, and the health-care system where to prioritize and how to adapt services to efficiently provide equitable care, achieving the NAM’s vision for a patient-centered US health-care system. |
| first_indexed | 2024-12-14T21:44:36Z |
| format | Article |
| id | doaj.art-961ed4920a15412b88f64387ffddab74 |
| institution | Directory Open Access Journal |
| issn | 2374-3743 2374-3735 |
| language | English |
| last_indexed | 2024-12-14T21:44:36Z |
| publishDate | 2019-06-01 |
| publisher | SAGE Publishing |
| record_format | Article |
| series | Journal of Patient Experience |
| spelling | doaj.art-961ed4920a15412b88f64387ffddab742022-12-21T22:46:23ZengSAGE PublishingJournal of Patient Experience2374-37432374-37352019-06-01610.1177/2374373518793143Patient Experience in Primary Care: A Systematic Review of CG-CAHPS SurveysJeana M Holt DNP, MSN, RN, FNP-BC0 Department of Family & Community Medicine, Medical College of Wisconsin, Milwaukee, WI, USAThe National Academy of Medicine’s (NAM) vision for 21st-century health care underscored the need for increased patient engagement and charged health-care researchers to develop tools to evaluate patient experience. The most widely studied patient experience tools are the Consumer Assessments of Healthcare Providers and Systems (CAHPS) surveys. The Clinician and Group (CG)-CAHPS survey is the preferred patient experience survey for primary care, and thus a systematic review of patient reports from the CG-CAHPS empirical literature is ideal to appreciate the voice of health-care consumers. This systematic review revealed patient subjective reports regarding the acceptability of health-care delivery models, the effectiveness of interventions, the timeliness of care in different practice climates, and their responses to quality improvement initiatives. The synthesized results inform clinicians, organizations, and the health-care system where to prioritize and how to adapt services to efficiently provide equitable care, achieving the NAM’s vision for a patient-centered US health-care system.https://doi.org/10.1177/2374373518793143 |
| spellingShingle | Jeana M Holt DNP, MSN, RN, FNP-BC Patient Experience in Primary Care: A Systematic Review of CG-CAHPS Surveys Journal of Patient Experience |
| title | Patient Experience in Primary Care: A Systematic Review of CG-CAHPS Surveys |
| title_full | Patient Experience in Primary Care: A Systematic Review of CG-CAHPS Surveys |
| title_fullStr | Patient Experience in Primary Care: A Systematic Review of CG-CAHPS Surveys |
| title_full_unstemmed | Patient Experience in Primary Care: A Systematic Review of CG-CAHPS Surveys |
| title_short | Patient Experience in Primary Care: A Systematic Review of CG-CAHPS Surveys |
| title_sort | patient experience in primary care a systematic review of cg cahps surveys |
| url | https://doi.org/10.1177/2374373518793143 |
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