Comparison Customer Satisfaction Indices and Finding a Model for Measurement Taxpayer Satisfaction
This study attempts to come up with a practical framework for evaluating the taxpayer satisfaction for taxation organization. In so doing, first, 22 essential factors in taxpayer satisfaction process; were found in the literature related to the Customer Satisfaction Indices, and then a questionnaire...
| Main Authors: | , , , , |
|---|---|
| Format: | Article |
| Language: | fas |
| Published: |
University of Tehran
2009-03-01
|
| Series: | مدیریت بازرگانی |
| Subjects: | |
| Online Access: | https://jibm.ut.ac.ir/article_20326_0aba42293aac991527e7c173800cdc51.pdf |
| _version_ | 1818508755269058560 |
|---|---|
| author | Abbas Sedghi Seyed Reza Seyed Javadin Davoud Motallebi Seyed Jaber Hosseini Hamid Reza Yazdani |
| author_facet | Abbas Sedghi Seyed Reza Seyed Javadin Davoud Motallebi Seyed Jaber Hosseini Hamid Reza Yazdani |
| author_sort | Abbas Sedghi |
| collection | DOAJ |
| description | This study attempts to come up with a practical framework for evaluating the taxpayer satisfaction for taxation organization. In so doing, first, 22 essential factors in taxpayer satisfaction process; were found in the literature related to the Customer Satisfaction Indices, and then a questionnaire was constructed based on these factors. 140 experts in this field participated in the study and then the data was analyzed through the SPSS and LISREL software. The results, using factor analysis, revealed that five factors including Communication, Expectation, Rule, Culture and Human factors were important in assessing the level of the taxpayer satisfaction that is necessary for government to successful planning for tax income. |
| first_indexed | 2024-12-10T22:36:19Z |
| format | Article |
| id | doaj.art-96d808d15e984f0b9bd86a3968026867 |
| institution | Directory Open Access Journal |
| issn | 2008-5907 2423-5091 |
| language | fas |
| last_indexed | 2024-12-10T22:36:19Z |
| publishDate | 2009-03-01 |
| publisher | University of Tehran |
| record_format | Article |
| series | مدیریت بازرگانی |
| spelling | doaj.art-96d808d15e984f0b9bd86a39680268672022-12-22T01:30:54ZfasUniversity of Tehranمدیریت بازرگانی2008-59072423-50912009-03-011220326Comparison Customer Satisfaction Indices and Finding a Model for Measurement Taxpayer SatisfactionAbbas Sedghi0Seyed Reza Seyed Javadin1Davoud MotallebiSeyed Jaber HosseiniHamid Reza Yazdani2دانشکده مدیریتدانشکده مدیریتدانشکده مدیریتThis study attempts to come up with a practical framework for evaluating the taxpayer satisfaction for taxation organization. In so doing, first, 22 essential factors in taxpayer satisfaction process; were found in the literature related to the Customer Satisfaction Indices, and then a questionnaire was constructed based on these factors. 140 experts in this field participated in the study and then the data was analyzed through the SPSS and LISREL software. The results, using factor analysis, revealed that five factors including Communication, Expectation, Rule, Culture and Human factors were important in assessing the level of the taxpayer satisfaction that is necessary for government to successful planning for tax income.https://jibm.ut.ac.ir/article_20326_0aba42293aac991527e7c173800cdc51.pdfCustomer satisfactioncustomer Satisfaction IndexTaxTaxpayer |
| spellingShingle | Abbas Sedghi Seyed Reza Seyed Javadin Davoud Motallebi Seyed Jaber Hosseini Hamid Reza Yazdani Comparison Customer Satisfaction Indices and Finding a Model for Measurement Taxpayer Satisfaction مدیریت بازرگانی Customer satisfaction customer Satisfaction Index Tax Taxpayer |
| title | Comparison Customer Satisfaction Indices and Finding a Model for Measurement Taxpayer Satisfaction |
| title_full | Comparison Customer Satisfaction Indices and Finding a Model for Measurement Taxpayer Satisfaction |
| title_fullStr | Comparison Customer Satisfaction Indices and Finding a Model for Measurement Taxpayer Satisfaction |
| title_full_unstemmed | Comparison Customer Satisfaction Indices and Finding a Model for Measurement Taxpayer Satisfaction |
| title_short | Comparison Customer Satisfaction Indices and Finding a Model for Measurement Taxpayer Satisfaction |
| title_sort | comparison customer satisfaction indices and finding a model for measurement taxpayer satisfaction |
| topic | Customer satisfaction customer Satisfaction Index Tax Taxpayer |
| url | https://jibm.ut.ac.ir/article_20326_0aba42293aac991527e7c173800cdc51.pdf |
| work_keys_str_mv | AT abbassedghi comparisoncustomersatisfactionindicesandfindingamodelformeasurementtaxpayersatisfaction AT seyedrezaseyedjavadin comparisoncustomersatisfactionindicesandfindingamodelformeasurementtaxpayersatisfaction AT davoudmotallebi comparisoncustomersatisfactionindicesandfindingamodelformeasurementtaxpayersatisfaction AT seyedjaberhosseini comparisoncustomersatisfactionindicesandfindingamodelformeasurementtaxpayersatisfaction AT hamidrezayazdani comparisoncustomersatisfactionindicesandfindingamodelformeasurementtaxpayersatisfaction |