Ochrona konsumentów usług finansowych w Polsce. Efektywność systemu i perspektywy rozwoju
The paper brings brief description of the financial services customer protection model and its evolution in Poland. The efficiency of this three-fold model, where the responsibilities are distributed to the 3 agencies: Financial Supervision Authority (KNF), Financial Ombudsman (Rzecznik Finansowy),...
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| Format: | Article |
| Language: | deu |
| Published: |
Lodz University Press
2022-03-01
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| Series: | Finanse i Prawo Finansowe |
| Subjects: | |
| Online Access: | https://czasopisma.uni.lodz.pl/fipf/article/view/13001 |
| _version_ | 1811335200287752192 |
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| author | Andrzej Kiciński |
| author_facet | Andrzej Kiciński |
| author_sort | Andrzej Kiciński |
| collection | DOAJ |
| description | The paper brings brief description of the financial services customer protection model and its evolution in Poland. The efficiency of this three-fold model, where the responsibilities are distributed to the 3 agencies: Financial Supervision Authority (KNF), Financial Ombudsman (Rzecznik Finansowy), Competition and Customer Protection Office (UOKiK) is discussed. The author discusses the project of merging the institution of the Financial Ombudsman with UOKiK and puts forward the thesis that an idea more relevant to the current needs of protecting financial services customers in Poland would be to maintain the institution of the Financial Ombudsman and transfer some competences of the President of UOKiK to the Financial Ombudsman. Finally the author presents his recommendations for the improvement of the model with a call for the strengthening of the institution of Financial Ombudsman in Poland. |
| first_indexed | 2024-04-13T17:20:36Z |
| format | Article |
| id | doaj.art-96ed1488e2864051b4e98f9d0278d7ea |
| institution | Directory Open Access Journal |
| issn | 2391-6478 2353-5601 |
| language | deu |
| last_indexed | 2024-04-13T17:20:36Z |
| publishDate | 2022-03-01 |
| publisher | Lodz University Press |
| record_format | Article |
| series | Finanse i Prawo Finansowe |
| spelling | doaj.art-96ed1488e2864051b4e98f9d0278d7ea2022-12-22T02:38:00ZdeuLodz University PressFinanse i Prawo Finansowe2391-64782353-56012022-03-01133435710.18778/2391-6478.1.33.0312901Ochrona konsumentów usług finansowych w Polsce. Efektywność systemu i perspektywy rozwojuAndrzej Kiciński0Menedżer ds. Zgodności Regulacji Alior Bank SAThe paper brings brief description of the financial services customer protection model and its evolution in Poland. The efficiency of this three-fold model, where the responsibilities are distributed to the 3 agencies: Financial Supervision Authority (KNF), Financial Ombudsman (Rzecznik Finansowy), Competition and Customer Protection Office (UOKiK) is discussed. The author discusses the project of merging the institution of the Financial Ombudsman with UOKiK and puts forward the thesis that an idea more relevant to the current needs of protecting financial services customers in Poland would be to maintain the institution of the Financial Ombudsman and transfer some competences of the President of UOKiK to the Financial Ombudsman. Finally the author presents his recommendations for the improvement of the model with a call for the strengthening of the institution of Financial Ombudsman in Poland.https://czasopisma.uni.lodz.pl/fipf/article/view/13001customer protectionfinancial servicesfinancial ombudsman |
| spellingShingle | Andrzej Kiciński Ochrona konsumentów usług finansowych w Polsce. Efektywność systemu i perspektywy rozwoju Finanse i Prawo Finansowe customer protection financial services financial ombudsman |
| title | Ochrona konsumentów usług finansowych w Polsce. Efektywność systemu i perspektywy rozwoju |
| title_full | Ochrona konsumentów usług finansowych w Polsce. Efektywność systemu i perspektywy rozwoju |
| title_fullStr | Ochrona konsumentów usług finansowych w Polsce. Efektywność systemu i perspektywy rozwoju |
| title_full_unstemmed | Ochrona konsumentów usług finansowych w Polsce. Efektywność systemu i perspektywy rozwoju |
| title_short | Ochrona konsumentów usług finansowych w Polsce. Efektywność systemu i perspektywy rozwoju |
| title_sort | ochrona konsumentow uslug finansowych w polsce efektywnosc systemu i perspektywy rozwoju |
| topic | customer protection financial services financial ombudsman |
| url | https://czasopisma.uni.lodz.pl/fipf/article/view/13001 |
| work_keys_str_mv | AT andrzejkicinski ochronakonsumentowusługfinansowychwpolsceefektywnoscsystemuiperspektywyrozwoju |