Patient waiting time and satisfaction in GP clinic at a tertiary hospital in Thailand
This study aims to investigate patient waiting time in General Practice Clinic and identify the main cause of the problem through patient satisfaction survey. 9,232 Patients were randomly observed and quantitative data such as arrival time and waiting time were recorded. Other 1,200 patients were ra...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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EDP Sciences
2018-01-01
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| Series: | MATEC Web of Conferences |
| Online Access: | https://www.matec-conferences.org/articles/matecconf/pdf/2018/51/matecconf_iceast2018_01034.pdf |
| _version_ | 1819067855268741120 |
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| author | Boonma Apichart Sethanan Kanchana Talangkun Sukangkana Laonapakul Teerawat |
| author_facet | Boonma Apichart Sethanan Kanchana Talangkun Sukangkana Laonapakul Teerawat |
| author_sort | Boonma Apichart |
| collection | DOAJ |
| description | This study aims to investigate patient waiting time in General Practice Clinic and identify the main cause of the problem through patient satisfaction survey. 9,232 Patients were randomly observed and quantitative data such as arrival time and waiting time were recorded. Other 1,200 patients were randomly selected for satisfaction survey which is considered as qualitative data. The result indicated that average waiting time of patients was 175.87 minutes with standard deviation of 68.66 minutes. Waiting time at GP clinic appeared to be the longest with an average of 92.9 minutes and standard deviation of 43.4 minutes. Also, based on the obtained data, patients remained positive until their waiting time exceeded 2 hours. |
| first_indexed | 2024-12-21T16:24:53Z |
| format | Article |
| id | doaj.art-97141d7ad15644af8d01389f7776c79e |
| institution | Directory Open Access Journal |
| issn | 2261-236X |
| language | English |
| last_indexed | 2024-12-21T16:24:53Z |
| publishDate | 2018-01-01 |
| publisher | EDP Sciences |
| record_format | Article |
| series | MATEC Web of Conferences |
| spelling | doaj.art-97141d7ad15644af8d01389f7776c79e2022-12-21T18:57:29ZengEDP SciencesMATEC Web of Conferences2261-236X2018-01-011920103410.1051/matecconf/201819201034matecconf_iceast2018_01034Patient waiting time and satisfaction in GP clinic at a tertiary hospital in ThailandBoonma ApichartSethanan KanchanaTalangkun SukangkanaLaonapakul TeerawatThis study aims to investigate patient waiting time in General Practice Clinic and identify the main cause of the problem through patient satisfaction survey. 9,232 Patients were randomly observed and quantitative data such as arrival time and waiting time were recorded. Other 1,200 patients were randomly selected for satisfaction survey which is considered as qualitative data. The result indicated that average waiting time of patients was 175.87 minutes with standard deviation of 68.66 minutes. Waiting time at GP clinic appeared to be the longest with an average of 92.9 minutes and standard deviation of 43.4 minutes. Also, based on the obtained data, patients remained positive until their waiting time exceeded 2 hours.https://www.matec-conferences.org/articles/matecconf/pdf/2018/51/matecconf_iceast2018_01034.pdf |
| spellingShingle | Boonma Apichart Sethanan Kanchana Talangkun Sukangkana Laonapakul Teerawat Patient waiting time and satisfaction in GP clinic at a tertiary hospital in Thailand MATEC Web of Conferences |
| title | Patient waiting time and satisfaction in GP clinic at a tertiary hospital in Thailand |
| title_full | Patient waiting time and satisfaction in GP clinic at a tertiary hospital in Thailand |
| title_fullStr | Patient waiting time and satisfaction in GP clinic at a tertiary hospital in Thailand |
| title_full_unstemmed | Patient waiting time and satisfaction in GP clinic at a tertiary hospital in Thailand |
| title_short | Patient waiting time and satisfaction in GP clinic at a tertiary hospital in Thailand |
| title_sort | patient waiting time and satisfaction in gp clinic at a tertiary hospital in thailand |
| url | https://www.matec-conferences.org/articles/matecconf/pdf/2018/51/matecconf_iceast2018_01034.pdf |
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