Analysis of Public Service Quality on Community Satisfaction at the Sukahati Village Office, Citeureup District, Bogor Regency
This study aims to determine the level of quality of public services at the Sukahati Citeureup Village Office, then to determine the level of satisfaction at the Sukahati Citeureup Village Office and to determine the elements that must be improved so that community satisfaction can be fulfilled. The...
| Main Authors: | , , |
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| Format: | Article |
| Language: | Indonesian |
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Institut Ilmu Sosial dan Manajemen STIAMI
2021-12-01
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| Series: | Majalah Ilmiah Bijak |
| Subjects: | |
| Online Access: | https://ojs.stiami.ac.id/index.php/bijak/article/view/1963 |
| _version_ | 1797258462280810496 |
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| author | Refani Monica Gusela Benny Osta Nababan Septa Riadi |
| author_facet | Refani Monica Gusela Benny Osta Nababan Septa Riadi |
| author_sort | Refani Monica Gusela |
| collection | DOAJ |
| description | This study aims to determine the level of quality of public services at the Sukahati Citeureup Village Office, then to determine the level of satisfaction at the Sukahati Citeureup Village Office and to determine the elements that must be improved so that community satisfaction can be fulfilled. The research method used in this research is descriptive quantitative research. Data collection techniques were carried out by surveys and questionnaires. The results showed that all service quality attributes got agap negative. Then for the value of the community satisfaction index at the Sukahati Citeureup Village Office, it is currently found to be 74.03% which means that the community is quite satisfied but it is not considered optimal as a whole, and in the Importance Performance Analysis (IPA), there are two service attributes that must be prioritized. The main thing to be repaired by the Sukahati Citeureup Village Office is to meet community satisfaction.
This study aims to determine the level of quality of public services at the Sukahati Citeureup Village Office, then to determine the level of satisfaction at the Sukahati Citeureup Village Office and to determine the elements that must be improved so that community satisfaction can be fulfilled. The research method used in this research is descriptive quantitative research. Data collection techniques were carried out by surveys and questionnaires. The results showed that all service quality attributes got agap negative. Then for the value of the community satisfaction index at the Sukahati Citeureup Village Office, it is currently found to be 74.03% which means that the community is quite satisfied but it is not considered optimal as a whole, and in the Importance Performance Analysis (IPA), there are two service attributes that must be prioritized. The main thing to be repaired by the Sukahati Citeureup Village Office is to meet community satisfaction. |
| first_indexed | 2024-04-24T22:53:55Z |
| format | Article |
| id | doaj.art-97758083947c458e8efc1f316e916132 |
| institution | Directory Open Access Journal |
| issn | 1411-0830 2621-749X |
| language | Indonesian |
| last_indexed | 2024-04-24T22:53:55Z |
| publishDate | 2021-12-01 |
| publisher | Institut Ilmu Sosial dan Manajemen STIAMI |
| record_format | Article |
| series | Majalah Ilmiah Bijak |
| spelling | doaj.art-97758083947c458e8efc1f316e9161322024-03-18T09:27:23ZindInstitut Ilmu Sosial dan Manajemen STIAMIMajalah Ilmiah Bijak1411-08302621-749X2021-12-01183485810.31334/bijak.v19i1.1963915Analysis of Public Service Quality on Community Satisfaction at the Sukahati Village Office, Citeureup District, Bogor RegencyRefani Monica Gusela0Benny Osta Nababan1Septa Riadi2STIE Dewantara, BogorSTIE Dewantara, BogorSTIE Dewantara, BogorThis study aims to determine the level of quality of public services at the Sukahati Citeureup Village Office, then to determine the level of satisfaction at the Sukahati Citeureup Village Office and to determine the elements that must be improved so that community satisfaction can be fulfilled. The research method used in this research is descriptive quantitative research. Data collection techniques were carried out by surveys and questionnaires. The results showed that all service quality attributes got agap negative. Then for the value of the community satisfaction index at the Sukahati Citeureup Village Office, it is currently found to be 74.03% which means that the community is quite satisfied but it is not considered optimal as a whole, and in the Importance Performance Analysis (IPA), there are two service attributes that must be prioritized. The main thing to be repaired by the Sukahati Citeureup Village Office is to meet community satisfaction. This study aims to determine the level of quality of public services at the Sukahati Citeureup Village Office, then to determine the level of satisfaction at the Sukahati Citeureup Village Office and to determine the elements that must be improved so that community satisfaction can be fulfilled. The research method used in this research is descriptive quantitative research. Data collection techniques were carried out by surveys and questionnaires. The results showed that all service quality attributes got agap negative. Then for the value of the community satisfaction index at the Sukahati Citeureup Village Office, it is currently found to be 74.03% which means that the community is quite satisfied but it is not considered optimal as a whole, and in the Importance Performance Analysis (IPA), there are two service attributes that must be prioritized. The main thing to be repaired by the Sukahati Citeureup Village Office is to meet community satisfaction.https://ojs.stiami.ac.id/index.php/bijak/article/view/1963public service, permenpan, community satisfaction, importance performance analysis, kantor desa sukahati citeureup |
| spellingShingle | Refani Monica Gusela Benny Osta Nababan Septa Riadi Analysis of Public Service Quality on Community Satisfaction at the Sukahati Village Office, Citeureup District, Bogor Regency Majalah Ilmiah Bijak public service, permenpan, community satisfaction, importance performance analysis, kantor desa sukahati citeureup |
| title | Analysis of Public Service Quality on Community Satisfaction at the Sukahati Village Office, Citeureup District, Bogor Regency |
| title_full | Analysis of Public Service Quality on Community Satisfaction at the Sukahati Village Office, Citeureup District, Bogor Regency |
| title_fullStr | Analysis of Public Service Quality on Community Satisfaction at the Sukahati Village Office, Citeureup District, Bogor Regency |
| title_full_unstemmed | Analysis of Public Service Quality on Community Satisfaction at the Sukahati Village Office, Citeureup District, Bogor Regency |
| title_short | Analysis of Public Service Quality on Community Satisfaction at the Sukahati Village Office, Citeureup District, Bogor Regency |
| title_sort | analysis of public service quality on community satisfaction at the sukahati village office citeureup district bogor regency |
| topic | public service, permenpan, community satisfaction, importance performance analysis, kantor desa sukahati citeureup |
| url | https://ojs.stiami.ac.id/index.php/bijak/article/view/1963 |
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