Emergency Hotline as a Communication Tool in Times of Crisis
For a couple of decades telephone crisis services called hotlines or helplines have been an important instrument in the process of providing help and assistance to people in distress. The idea of providing psychological help and support over the telephone was born of sincere kindness and sympathy of...
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| Format: | Article |
| Language: | English |
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University of Applied Sciences in Bielsko-Biała
2016-02-01
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| Series: | Zeszyty Naukowe Wyższej Szkoły Finansów i Prawa w Bielsku-Białej |
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| Online Access: | https://91.241.33.211:443/index.php/asej/article/view/267 |
| _version_ | 1827294598308823040 |
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| author | Gabriela Socha |
| author_facet | Gabriela Socha |
| author_sort | Gabriela Socha |
| collection | DOAJ |
| description | For a couple of decades telephone crisis services called hotlines or helplines have been an important instrument in the process of providing help and assistance to people in distress. The idea of providing psychological help and support over the telephone was born of sincere kindness and sympathy of human heart but with time it evolved towards a standardized scientific discipline based on rules and procedures. The paper outlines the history of telephone crisis services and points to their most important functions in contemporary, globalized world. |
| first_indexed | 2024-03-09T07:16:56Z |
| format | Article |
| id | doaj.art-97fab90deef44ba0888ed72bc8771922 |
| institution | Directory Open Access Journal |
| issn | 2543-9103 2543-411X |
| language | English |
| last_indexed | 2024-04-24T14:04:31Z |
| publishDate | 2016-02-01 |
| publisher | University of Applied Sciences in Bielsko-Biała |
| record_format | Article |
| series | Zeszyty Naukowe Wyższej Szkoły Finansów i Prawa w Bielsku-Białej |
| spelling | doaj.art-97fab90deef44ba0888ed72bc87719222024-04-03T10:40:35ZengUniversity of Applied Sciences in Bielsko-BiałaZeszyty Naukowe Wyższej Szkoły Finansów i Prawa w Bielsku-Białej2543-91032543-411X2016-02-01223Emergency Hotline as a Communication Tool in Times of CrisisGabriela Socha0District Headquarters of the Polish Police Forces in KatowiceFor a couple of decades telephone crisis services called hotlines or helplines have been an important instrument in the process of providing help and assistance to people in distress. The idea of providing psychological help and support over the telephone was born of sincere kindness and sympathy of human heart but with time it evolved towards a standardized scientific discipline based on rules and procedures. The paper outlines the history of telephone crisis services and points to their most important functions in contemporary, globalized world. https://91.241.33.211:443/index.php/asej/article/view/267crisiscrisis situationtelephone crisis servicehotlinehelplinetrust |
| spellingShingle | Gabriela Socha Emergency Hotline as a Communication Tool in Times of Crisis Zeszyty Naukowe Wyższej Szkoły Finansów i Prawa w Bielsku-Białej crisis crisis situation telephone crisis service hotline helpline trust |
| title | Emergency Hotline as a Communication Tool in Times of Crisis |
| title_full | Emergency Hotline as a Communication Tool in Times of Crisis |
| title_fullStr | Emergency Hotline as a Communication Tool in Times of Crisis |
| title_full_unstemmed | Emergency Hotline as a Communication Tool in Times of Crisis |
| title_short | Emergency Hotline as a Communication Tool in Times of Crisis |
| title_sort | emergency hotline as a communication tool in times of crisis |
| topic | crisis crisis situation telephone crisis service hotline helpline trust |
| url | https://91.241.33.211:443/index.php/asej/article/view/267 |
| work_keys_str_mv | AT gabrielasocha emergencyhotlineasacommunicationtoolintimesofcrisis |