Robotic Process Automation: Lessons Learned from Case Studies
Nowadays, there is a trend in automating repetitive tasks in order to reduce human errors or costs. Digitization asks for new strategies in business processes. Robotic Process Automation (RPA) includes a set of emerging technologies that promises the automation of business processes by using softwar...
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| Format: | Article |
| Language: | English |
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Inforec Association
2019-01-01
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| Series: | Informatică economică |
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| Online Access: | http://revistaie.ase.ro/content/92/06%20-%20osman.pdf |
| _version_ | 1818041861788401664 |
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| author | Cristina-Claudia OSMAN |
| author_facet | Cristina-Claudia OSMAN |
| author_sort | Cristina-Claudia OSMAN |
| collection | DOAJ |
| description | Nowadays, there is a trend in automating repetitive tasks in order to reduce human errors or costs. Digitization asks for new strategies in business processes. Robotic Process Automation (RPA) includes a set of emerging technologies that promises the automation of business processes by using software robots that are trained based on human tasks. Companies need to constantly monitor their own business processes in order to identify and optimize processes suitable for automation. In 2018, Forrester identified UiPath, Automation Anywhere, and Blue Prism as being the leaders providing RPA solutions by using 30-criteria evaluation. This paper examines ten case studies of companies integrating RPA and presents a series of lessons provided by practice. Not all processes are suitable for automation, all case studies identifying five fundamental criteria to be considered. |
| first_indexed | 2024-12-10T08:37:09Z |
| format | Article |
| id | doaj.art-991809d021fc4f9cae75a4ec59627968 |
| institution | Directory Open Access Journal |
| issn | 1453-1305 1842-8088 |
| language | English |
| last_indexed | 2024-12-10T08:37:09Z |
| publishDate | 2019-01-01 |
| publisher | Inforec Association |
| record_format | Article |
| series | Informatică economică |
| spelling | doaj.art-991809d021fc4f9cae75a4ec596279682022-12-22T01:55:56ZengInforec AssociationInformatică economică1453-13051842-80882019-01-01234667110.12948/issn14531305/23.4.2019.06Robotic Process Automation: Lessons Learned from Case StudiesCristina-Claudia OSMANNowadays, there is a trend in automating repetitive tasks in order to reduce human errors or costs. Digitization asks for new strategies in business processes. Robotic Process Automation (RPA) includes a set of emerging technologies that promises the automation of business processes by using software robots that are trained based on human tasks. Companies need to constantly monitor their own business processes in order to identify and optimize processes suitable for automation. In 2018, Forrester identified UiPath, Automation Anywhere, and Blue Prism as being the leaders providing RPA solutions by using 30-criteria evaluation. This paper examines ten case studies of companies integrating RPA and presents a series of lessons provided by practice. Not all processes are suitable for automation, all case studies identifying five fundamental criteria to be considered.http://revistaie.ase.ro/content/92/06%20-%20osman.pdfrobotic process automationrpabpmsprocess miningcase study |
| spellingShingle | Cristina-Claudia OSMAN Robotic Process Automation: Lessons Learned from Case Studies Informatică economică robotic process automation rpa bpms process mining case study |
| title | Robotic Process Automation: Lessons Learned from Case Studies |
| title_full | Robotic Process Automation: Lessons Learned from Case Studies |
| title_fullStr | Robotic Process Automation: Lessons Learned from Case Studies |
| title_full_unstemmed | Robotic Process Automation: Lessons Learned from Case Studies |
| title_short | Robotic Process Automation: Lessons Learned from Case Studies |
| title_sort | robotic process automation lessons learned from case studies |
| topic | robotic process automation rpa bpms process mining case study |
| url | http://revistaie.ase.ro/content/92/06%20-%20osman.pdf |
| work_keys_str_mv | AT cristinaclaudiaosman roboticprocessautomationlessonslearnedfromcasestudies |