Development of level of service standards for airport check-in facilities
<p align="left">Neste trabalho é apresentada uma metodologia para o desenvolvimento de padrões de nível de serviço em terminais de passageiros em aeroportos em função da percepção dos usuários. O conceito fundamental desta metodologia é uma técnica para obter valores quantita...
Main Authors: | Anderson Ribeiro Correia, S. C. Wirasinghe |
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Format: | Article |
Language: | English |
Published: |
Associação Nacional de Pesquisa e Ensino em Transportes (ANPET)
2009-10-01
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Series: | Transportes |
Online Access: | http://www.revistatransportes.org.br/index.php/anpet/article/view/99 |
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