Exploring individual and work organizational peculiarities of working in emergency medical communication centers in Norway- a qualitative study

Exploring individual and work organizational peculiarities of working in emergency medical communication centers in Norway- a qualitative study

Abstract Background Emergency Medical call-takers working in Emergency Medical Communication Centers (EMCCs) are addressing complex and potentially life threatening problems. The call-takers have to make fast decisions, responding to problems described in phone calls. Recent studies focus mainly on...

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Bibliographic Details
Main Authors: Ann-Chatrin Leonardsen, Helge Ramsdal, Theresa M. Olasveengen, Jon E. Steen-Hansen, Fredrik Westmark, Andreas E. Hansen, Camilla Hardeland
Format: Article
Language:English
Published: BMC 2019-08-01
Series:BMC Health Services Research
Subjects:
Emergency medical dispatch
Emergency medical communication centers
Core technologies
Decision making
Call taker
Emergency medical dispatcher
Online Access:http://link.springer.com/article/10.1186/s12913-019-4370-0

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