The Weight of Product Quality and Service Quality on Customer Satisfpretense of PT. Tigabelas Pilar Mandiri in South Jakarta
This investigation aims to examine and anatomize the weight of product quality and service quality variables on customer satisfpretense at PT Tigabelas Pilar Mandiri in South Jakarta. This research usual multiple linear regression method where the data was cured by SPSS program. The sample consisted...
| Main Authors: | , , |
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| Format: | Article |
| Language: | Indonesian |
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Institut Ilmu Sosial dan Manajemen STIAMI
2022-09-01
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| Series: | Majalah Ilmiah Bijak |
| Subjects: | |
| Online Access: | https://ojs.stiami.ac.id/index.php/bijak/article/view/2536 |
| _version_ | 1797258463589433344 |
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| author | Siti Mariam Siti Fatimah Atong Soekirman |
| author_facet | Siti Mariam Siti Fatimah Atong Soekirman |
| author_sort | Siti Mariam |
| collection | DOAJ |
| description | This investigation aims to examine and anatomize the weight of product quality and service quality variables on customer satisfpretense at PT Tigabelas Pilar Mandiri in South Jakarta. This research usual multiple linear regression method where the data was cured by SPSS program. The sample consisted of 61 respondents who were customers of PT Tigabelas Pilar Mandiri in 2020. The instrument usual to collect data was a structured questionnaire with a Likert scale consisting of 32 questions that were composed based on indicators and measurement derived from every variproof. The results showed that: (1) Product Quality impresss Customer Satisfpretense by 57.2%; (2) Service Quality impresss Customer Satisfpretense by 33.3%; (3) Product Quality and Service Quality synchronously impress Customer Satisfpretense by 57.8%. |
| first_indexed | 2024-04-24T22:53:56Z |
| format | Article |
| id | doaj.art-9a86a394205249e6b7d4d9acb3bdaf7f |
| institution | Directory Open Access Journal |
| issn | 1411-0830 2621-749X |
| language | Indonesian |
| last_indexed | 2024-04-24T22:53:56Z |
| publishDate | 2022-09-01 |
| publisher | Institut Ilmu Sosial dan Manajemen STIAMI |
| record_format | Article |
| series | Majalah Ilmiah Bijak |
| spelling | doaj.art-9a86a394205249e6b7d4d9acb3bdaf7f2024-03-18T09:10:06ZindInstitut Ilmu Sosial dan Manajemen STIAMIMajalah Ilmiah Bijak1411-08302621-749X2022-09-0119225626410.31334/bijak.v19i2.25361152The Weight of Product Quality and Service Quality on Customer Satisfpretense of PT. Tigabelas Pilar Mandiri in South JakartaSiti Mariam0Siti Fatimah1Atong Soekirman2Universitas Esa Unggul, JakartaInstitut Ilmu Sosial dan Manajemen Stiami, JakartaUniversitas Trisakti, JakartaThis investigation aims to examine and anatomize the weight of product quality and service quality variables on customer satisfpretense at PT Tigabelas Pilar Mandiri in South Jakarta. This research usual multiple linear regression method where the data was cured by SPSS program. The sample consisted of 61 respondents who were customers of PT Tigabelas Pilar Mandiri in 2020. The instrument usual to collect data was a structured questionnaire with a Likert scale consisting of 32 questions that were composed based on indicators and measurement derived from every variproof. The results showed that: (1) Product Quality impresss Customer Satisfpretense by 57.2%; (2) Service Quality impresss Customer Satisfpretense by 33.3%; (3) Product Quality and Service Quality synchronously impress Customer Satisfpretense by 57.8%.https://ojs.stiami.ac.id/index.php/bijak/article/view/2536product qualityservicecustomer satisfpretense |
| spellingShingle | Siti Mariam Siti Fatimah Atong Soekirman The Weight of Product Quality and Service Quality on Customer Satisfpretense of PT. Tigabelas Pilar Mandiri in South Jakarta Majalah Ilmiah Bijak product quality service customer satisfpretense |
| title | The Weight of Product Quality and Service Quality on Customer Satisfpretense of PT. Tigabelas Pilar Mandiri in South Jakarta |
| title_full | The Weight of Product Quality and Service Quality on Customer Satisfpretense of PT. Tigabelas Pilar Mandiri in South Jakarta |
| title_fullStr | The Weight of Product Quality and Service Quality on Customer Satisfpretense of PT. Tigabelas Pilar Mandiri in South Jakarta |
| title_full_unstemmed | The Weight of Product Quality and Service Quality on Customer Satisfpretense of PT. Tigabelas Pilar Mandiri in South Jakarta |
| title_short | The Weight of Product Quality and Service Quality on Customer Satisfpretense of PT. Tigabelas Pilar Mandiri in South Jakarta |
| title_sort | weight of product quality and service quality on customer satisfpretense of pt tigabelas pilar mandiri in south jakarta |
| topic | product quality service customer satisfpretense |
| url | https://ojs.stiami.ac.id/index.php/bijak/article/view/2536 |
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