Sensor-Enabled Context-Aware and Pro-Active Queue Management Systems in Intelligent Environments

Queue systems are practically used in various institutions and commercial enterprises constituting a challenge for the intelligent environments in smart cities. The management of the flow of customers guarantees the elimination or reduction of the queues as well as the economic benefits which follow...

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Main Author: Radosław Klimek
Format: Article
Language:English
Published: MDPI AG 2020-10-01
Series:Sensors
Subjects:
Online Access:https://www.mdpi.com/1424-8220/20/20/5837
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author Radosław Klimek
author_facet Radosław Klimek
author_sort Radosław Klimek
collection DOAJ
description Queue systems are practically used in various institutions and commercial enterprises constituting a challenge for the intelligent environments in smart cities. The management of the flow of customers guarantees the elimination or reduction of the queues as well as the economic benefits which follow the clients’ satisfaction of a better quality of service. An intelligent queue management system has been proposed which is designed as the pro-active and context-aware ecosystem based on multiple low-level sensors and devices constituting the IoT (Internet of Things) network. The designed context-driven system is characterised by user friendliness, as well as the client behaviour recognition and understanding which generate actions that support clients, establishing wealthy environments. A prototype version of the system has been proposed which has been validated by formal analysis and simulation. This prototype can be used as a necessary experience and as a reference point when building a target system and meeting requirements typical for context-aware and pro-active systems based on IoT networks which process massive data streams.
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spelling doaj.art-9b399040a0a942df9c3cefef9e211c7d2023-11-20T17:13:13ZengMDPI AGSensors1424-82202020-10-012020583710.3390/s20205837Sensor-Enabled Context-Aware and Pro-Active Queue Management Systems in Intelligent EnvironmentsRadosław Klimek0Department of Applied Computer Science, AGH University of Science and Technology, Al. Mickiewicza 30, 30-059 Krakow, PolandQueue systems are practically used in various institutions and commercial enterprises constituting a challenge for the intelligent environments in smart cities. The management of the flow of customers guarantees the elimination or reduction of the queues as well as the economic benefits which follow the clients’ satisfaction of a better quality of service. An intelligent queue management system has been proposed which is designed as the pro-active and context-aware ecosystem based on multiple low-level sensors and devices constituting the IoT (Internet of Things) network. The designed context-driven system is characterised by user friendliness, as well as the client behaviour recognition and understanding which generate actions that support clients, establishing wealthy environments. A prototype version of the system has been proposed which has been validated by formal analysis and simulation. This prototype can be used as a necessary experience and as a reference point when building a target system and meeting requirements typical for context-aware and pro-active systems based on IoT networks which process massive data streams.https://www.mdpi.com/1424-8220/20/20/5837queue management systemIoTintelligent environmentcontext-awareness
spellingShingle Radosław Klimek
Sensor-Enabled Context-Aware and Pro-Active Queue Management Systems in Intelligent Environments
Sensors
queue management system
IoT
intelligent environment
context-awareness
title Sensor-Enabled Context-Aware and Pro-Active Queue Management Systems in Intelligent Environments
title_full Sensor-Enabled Context-Aware and Pro-Active Queue Management Systems in Intelligent Environments
title_fullStr Sensor-Enabled Context-Aware and Pro-Active Queue Management Systems in Intelligent Environments
title_full_unstemmed Sensor-Enabled Context-Aware and Pro-Active Queue Management Systems in Intelligent Environments
title_short Sensor-Enabled Context-Aware and Pro-Active Queue Management Systems in Intelligent Environments
title_sort sensor enabled context aware and pro active queue management systems in intelligent environments
topic queue management system
IoT
intelligent environment
context-awareness
url https://www.mdpi.com/1424-8220/20/20/5837
work_keys_str_mv AT radosławklimek sensorenabledcontextawareandproactivequeuemanagementsystemsinintelligentenvironments