Provision of Bilingual Dispensing Labels to Non-Native English Speakers: An Exploratory Study
Patients with limited English proficiency living in the U.K. receive prescribed medication labels in English. These patients are at risk of worse health outcomes compared with the general population. This article describes a service evaluation of the use of bilingual dispensing labels to facilitate...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
MDPI AG
2019-03-01
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| Series: | Pharmacy |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2226-4787/7/1/32 |
| _version_ | 1798005618279186432 |
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| author | Helena Herrera Murtada Alsaif Ghalib Khan Nicola Barnes Paul Rutter |
| author_facet | Helena Herrera Murtada Alsaif Ghalib Khan Nicola Barnes Paul Rutter |
| author_sort | Helena Herrera |
| collection | DOAJ |
| description | Patients with limited English proficiency living in the U.K. receive prescribed medication labels in English. These patients are at risk of worse health outcomes compared with the general population. This article describes a service evaluation of the use of bilingual dispensing labels to facilitate patient understanding of medicine administration instructions. Recruited patients answered two questionnaires to assess engagement with and understanding of their medicine labels. The first was completed at the point of dispensing, and the second within six weeks. Questionnaires were either self-completed or via facilitation over the telephone. A total of 151 participants completed the first questionnaire, and 130 completed the follow-up. Key findings highlighted the lack of engagement by participants with English-language labels and their reliance on asking for help from pharmacy staff, friends, or family to understand the information. However, when provided with information in their preferred language, they reported high levels of understanding and sought help less frequently from a third party. This study has shown that this service has improved understanding of labelling information in this target group. |
| first_indexed | 2024-04-11T12:42:15Z |
| format | Article |
| id | doaj.art-9b4a197c02084b95a35c73a06743dc6c |
| institution | Directory Open Access Journal |
| issn | 2226-4787 |
| language | English |
| last_indexed | 2024-04-11T12:42:15Z |
| publishDate | 2019-03-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Pharmacy |
| spelling | doaj.art-9b4a197c02084b95a35c73a06743dc6c2022-12-22T04:23:27ZengMDPI AGPharmacy2226-47872019-03-01713210.3390/pharmacy7010032pharmacy7010032Provision of Bilingual Dispensing Labels to Non-Native English Speakers: An Exploratory StudyHelena Herrera0Murtada Alsaif1Ghalib Khan2Nicola Barnes3Paul Rutter4School of Pharmacy and Biomedical Sciences, University of Portsmouth, White Swan Road, Portsmouth PO1 2DT, UKWritten Medicine, 51 Star St., London W2 1QQ, UKWritten Medicine, 51 Star St., London W2 1QQ, UKSchool of Pharmacy and Biomedical Sciences, University of Portsmouth, White Swan Road, Portsmouth PO1 2DT, UKSchool of Pharmacy and Biomedical Sciences, University of Portsmouth, White Swan Road, Portsmouth PO1 2DT, UKPatients with limited English proficiency living in the U.K. receive prescribed medication labels in English. These patients are at risk of worse health outcomes compared with the general population. This article describes a service evaluation of the use of bilingual dispensing labels to facilitate patient understanding of medicine administration instructions. Recruited patients answered two questionnaires to assess engagement with and understanding of their medicine labels. The first was completed at the point of dispensing, and the second within six weeks. Questionnaires were either self-completed or via facilitation over the telephone. A total of 151 participants completed the first questionnaire, and 130 completed the follow-up. Key findings highlighted the lack of engagement by participants with English-language labels and their reliance on asking for help from pharmacy staff, friends, or family to understand the information. However, when provided with information in their preferred language, they reported high levels of understanding and sought help less frequently from a third party. This study has shown that this service has improved understanding of labelling information in this target group.https://www.mdpi.com/2226-4787/7/1/32health literacylanguage proficiencybilingual labelscommunity pharmacymedicine related adherenceservice implementation |
| spellingShingle | Helena Herrera Murtada Alsaif Ghalib Khan Nicola Barnes Paul Rutter Provision of Bilingual Dispensing Labels to Non-Native English Speakers: An Exploratory Study Pharmacy health literacy language proficiency bilingual labels community pharmacy medicine related adherence service implementation |
| title | Provision of Bilingual Dispensing Labels to Non-Native English Speakers: An Exploratory Study |
| title_full | Provision of Bilingual Dispensing Labels to Non-Native English Speakers: An Exploratory Study |
| title_fullStr | Provision of Bilingual Dispensing Labels to Non-Native English Speakers: An Exploratory Study |
| title_full_unstemmed | Provision of Bilingual Dispensing Labels to Non-Native English Speakers: An Exploratory Study |
| title_short | Provision of Bilingual Dispensing Labels to Non-Native English Speakers: An Exploratory Study |
| title_sort | provision of bilingual dispensing labels to non native english speakers an exploratory study |
| topic | health literacy language proficiency bilingual labels community pharmacy medicine related adherence service implementation |
| url | https://www.mdpi.com/2226-4787/7/1/32 |
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