A Qualitative Exploration to Understand Hospitalists’ Attitude Toward the Patient Experience Scoring System
Patient’s perception of their inpatient experience is measured by the Center for Medical Services’ (CMS) administered Hospital Consumer Assessment of Healthcare Providers & Systems (HCAHPS) survey. There is scant existing literature on physicians’ perceptions toward the HCAHPS scoring system. Un...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
SAGE Publishing
2020-12-01
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| Series: | Journal of Patient Experience |
| Online Access: | https://doi.org/10.1177/2374373520942418 |
| _version_ | 1817970910120902656 |
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| author | Ankur Segon MD, MPH Yogita Segon MD Vivek Kumar MD Hirotaka Kato MD |
| author_facet | Ankur Segon MD, MPH Yogita Segon MD Vivek Kumar MD Hirotaka Kato MD |
| author_sort | Ankur Segon MD, MPH |
| collection | DOAJ |
| description | Patient’s perception of their inpatient experience is measured by the Center for Medical Services’ (CMS) administered Hospital Consumer Assessment of Healthcare Providers & Systems (HCAHPS) survey. There is scant existing literature on physicians’ perceptions toward the HCAHPS scoring system. Understanding hospitalist knowledge and attitude toward the HCAHPS survey can help guide efforts to impact HCAHPS survey scores by improving the patient’s perception of their hospital experience. The goal of this study is to explore hospitalists’ knowledge and perspective of the physician communication domain of the HCAHPS survey at an academic medical center. Seven hospitalists at an academic medical center were interviewed for this report using a semistructured interview. Thematic analysis approach was used to analyze data. Open, line-by-line coding was performed on all 7 transcripts. Categories were derived in an inductive fashion. Categories were refined using the techniques of constant comparison and axial coding. We generated themes reflecting hospitalists’ knowledge of the HCAHPS scoring system, their perception of the HCAHPS scoring system and the impact of the HCAHPS scoring system on their practice. While hospitalists acknowledged physician–patient communication is a challenging area to study, they are unlikely to embrace the feedback provided by HCAHPS surveys. There is a need to deploy tactics that provide timely and actionable feedback to providers on their bedside communication skills. |
| first_indexed | 2024-04-13T20:39:58Z |
| format | Article |
| id | doaj.art-9b5eb7ecd3d943b0a80aff1495d35d57 |
| institution | Directory Open Access Journal |
| issn | 2374-3735 2374-3743 |
| language | English |
| last_indexed | 2024-04-13T20:39:58Z |
| publishDate | 2020-12-01 |
| publisher | SAGE Publishing |
| record_format | Article |
| series | Journal of Patient Experience |
| spelling | doaj.art-9b5eb7ecd3d943b0a80aff1495d35d572022-12-22T02:30:54ZengSAGE PublishingJournal of Patient Experience2374-37352374-37432020-12-01710.1177/2374373520942418A Qualitative Exploration to Understand Hospitalists’ Attitude Toward the Patient Experience Scoring SystemAnkur Segon MD, MPH0Yogita Segon MD1Vivek Kumar MD2Hirotaka Kato MD3 Section of Hospital Medicine, Medical College of Wisconsin, Milwaukee, WI, USA Section of Hospital Medicine, Medical College of Wisconsin, Milwaukee, WI, USA Digestive Disease Center, UPMC Susquehana Health, Williamsport, PA, USA Division of Hospital Medicine, University of Kentucky College of Medicine, Lexington, KY, USAPatient’s perception of their inpatient experience is measured by the Center for Medical Services’ (CMS) administered Hospital Consumer Assessment of Healthcare Providers & Systems (HCAHPS) survey. There is scant existing literature on physicians’ perceptions toward the HCAHPS scoring system. Understanding hospitalist knowledge and attitude toward the HCAHPS survey can help guide efforts to impact HCAHPS survey scores by improving the patient’s perception of their hospital experience. The goal of this study is to explore hospitalists’ knowledge and perspective of the physician communication domain of the HCAHPS survey at an academic medical center. Seven hospitalists at an academic medical center were interviewed for this report using a semistructured interview. Thematic analysis approach was used to analyze data. Open, line-by-line coding was performed on all 7 transcripts. Categories were derived in an inductive fashion. Categories were refined using the techniques of constant comparison and axial coding. We generated themes reflecting hospitalists’ knowledge of the HCAHPS scoring system, their perception of the HCAHPS scoring system and the impact of the HCAHPS scoring system on their practice. While hospitalists acknowledged physician–patient communication is a challenging area to study, they are unlikely to embrace the feedback provided by HCAHPS surveys. There is a need to deploy tactics that provide timely and actionable feedback to providers on their bedside communication skills.https://doi.org/10.1177/2374373520942418 |
| spellingShingle | Ankur Segon MD, MPH Yogita Segon MD Vivek Kumar MD Hirotaka Kato MD A Qualitative Exploration to Understand Hospitalists’ Attitude Toward the Patient Experience Scoring System Journal of Patient Experience |
| title | A Qualitative Exploration to Understand Hospitalists’ Attitude Toward the Patient Experience Scoring System |
| title_full | A Qualitative Exploration to Understand Hospitalists’ Attitude Toward the Patient Experience Scoring System |
| title_fullStr | A Qualitative Exploration to Understand Hospitalists’ Attitude Toward the Patient Experience Scoring System |
| title_full_unstemmed | A Qualitative Exploration to Understand Hospitalists’ Attitude Toward the Patient Experience Scoring System |
| title_short | A Qualitative Exploration to Understand Hospitalists’ Attitude Toward the Patient Experience Scoring System |
| title_sort | qualitative exploration to understand hospitalists attitude toward the patient experience scoring system |
| url | https://doi.org/10.1177/2374373520942418 |
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