COVID-19: Lessons Learned About Communication Between Family Members and Healthcare Professionals—A Qualitative Study on How Close Family Members of Patients Hospitalized in Intensive Care Unit With COVID-19 Experienced Communication and Collaboration With Healthcare Professionals
Family members to patients admitted to intensive care units in general experience a psychological crisis with elevated levels of needs in support, information, assurance, and proximity. During COVID-19, this has been made more difficult as visiting restrictions prevent proximity and cause less acces...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
SAGE Publishing
2021-11-01
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| Series: | Inquiry: The Journal of Health Care Organization, Provision, and Financing |
| Online Access: | https://doi.org/10.1177/00469580211060005 |
| _version_ | 1818926490223378432 |
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| author | Camilla Bernild RN, Phd Malene Missel RN, Phd Selina Berg RN, Phd |
| author_facet | Camilla Bernild RN, Phd Malene Missel RN, Phd Selina Berg RN, Phd |
| author_sort | Camilla Bernild RN, Phd |
| collection | DOAJ |
| description | Family members to patients admitted to intensive care units in general experience a psychological crisis with elevated levels of needs in support, information, assurance, and proximity. During COVID-19, this has been made more difficult as visiting restrictions prevent proximity and cause less access to communication with healthcare professionals. This study aims to explore and understand how communication with healthcare professionals was experienced by family members to patients admitted to intensive care units with COVID-19. To gain knowledge about this, 12 qualitative interviews with family members of patients hospitalized with COVID-19 were conducted. Adopting Reflexive Methodology, the interpretation is carried out following 4 levels, where the empirically grounded themes are analyzed and discussed using Habermas’s theoretical concept of communication. The analysis brought forward 2 interconnected themes about how family members experienced the communication with the healthcare professionals during their loved one’s hospitalization with COVID-19: The Structure and Form of the Communication and The Contents of the Communication. The study concludes that the family members experienced large variation in the ways that healthcare professionals communicated with them. This variation in communication goes for the when, how, what, and who—all adding to the level of uncertainty. The analyses show that the family members need more fixed patterns for the communication, more continuity in terms of who they speak to, and that they wish that the communication be conducted in a way that is true, right, and truthful. |
| first_indexed | 2024-12-20T02:57:57Z |
| format | Article |
| id | doaj.art-9b6fdab5df9642bab98783caf916fab6 |
| institution | Directory Open Access Journal |
| issn | 0046-9580 1945-7243 |
| language | English |
| last_indexed | 2024-12-20T02:57:57Z |
| publishDate | 2021-11-01 |
| publisher | SAGE Publishing |
| record_format | Article |
| series | Inquiry: The Journal of Health Care Organization, Provision, and Financing |
| spelling | doaj.art-9b6fdab5df9642bab98783caf916fab62022-12-21T19:55:50ZengSAGE PublishingInquiry: The Journal of Health Care Organization, Provision, and Financing0046-95801945-72432021-11-015810.1177/00469580211060005COVID-19: Lessons Learned About Communication Between Family Members and Healthcare Professionals—A Qualitative Study on How Close Family Members of Patients Hospitalized in Intensive Care Unit With COVID-19 Experienced Communication and Collaboration With Healthcare ProfessionalsCamilla Bernild RN, PhdMalene Missel RN, PhdSelina Berg RN, PhdFamily members to patients admitted to intensive care units in general experience a psychological crisis with elevated levels of needs in support, information, assurance, and proximity. During COVID-19, this has been made more difficult as visiting restrictions prevent proximity and cause less access to communication with healthcare professionals. This study aims to explore and understand how communication with healthcare professionals was experienced by family members to patients admitted to intensive care units with COVID-19. To gain knowledge about this, 12 qualitative interviews with family members of patients hospitalized with COVID-19 were conducted. Adopting Reflexive Methodology, the interpretation is carried out following 4 levels, where the empirically grounded themes are analyzed and discussed using Habermas’s theoretical concept of communication. The analysis brought forward 2 interconnected themes about how family members experienced the communication with the healthcare professionals during their loved one’s hospitalization with COVID-19: The Structure and Form of the Communication and The Contents of the Communication. The study concludes that the family members experienced large variation in the ways that healthcare professionals communicated with them. This variation in communication goes for the when, how, what, and who—all adding to the level of uncertainty. The analyses show that the family members need more fixed patterns for the communication, more continuity in terms of who they speak to, and that they wish that the communication be conducted in a way that is true, right, and truthful.https://doi.org/10.1177/00469580211060005 |
| spellingShingle | Camilla Bernild RN, Phd Malene Missel RN, Phd Selina Berg RN, Phd COVID-19: Lessons Learned About Communication Between Family Members and Healthcare Professionals—A Qualitative Study on How Close Family Members of Patients Hospitalized in Intensive Care Unit With COVID-19 Experienced Communication and Collaboration With Healthcare Professionals Inquiry: The Journal of Health Care Organization, Provision, and Financing |
| title | COVID-19: Lessons Learned About Communication Between Family Members and Healthcare Professionals—A Qualitative Study on How Close Family Members of Patients Hospitalized in Intensive Care Unit With COVID-19 Experienced Communication and Collaboration With Healthcare Professionals |
| title_full | COVID-19: Lessons Learned About Communication Between Family Members and Healthcare Professionals—A Qualitative Study on How Close Family Members of Patients Hospitalized in Intensive Care Unit With COVID-19 Experienced Communication and Collaboration With Healthcare Professionals |
| title_fullStr | COVID-19: Lessons Learned About Communication Between Family Members and Healthcare Professionals—A Qualitative Study on How Close Family Members of Patients Hospitalized in Intensive Care Unit With COVID-19 Experienced Communication and Collaboration With Healthcare Professionals |
| title_full_unstemmed | COVID-19: Lessons Learned About Communication Between Family Members and Healthcare Professionals—A Qualitative Study on How Close Family Members of Patients Hospitalized in Intensive Care Unit With COVID-19 Experienced Communication and Collaboration With Healthcare Professionals |
| title_short | COVID-19: Lessons Learned About Communication Between Family Members and Healthcare Professionals—A Qualitative Study on How Close Family Members of Patients Hospitalized in Intensive Care Unit With COVID-19 Experienced Communication and Collaboration With Healthcare Professionals |
| title_sort | covid 19 lessons learned about communication between family members and healthcare professionals a qualitative study on how close family members of patients hospitalized in intensive care unit with covid 19 experienced communication and collaboration with healthcare professionals |
| url | https://doi.org/10.1177/00469580211060005 |
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