On the importance of agile communication skills in BPM education: Design principles for international seminars
Business Process Management (BPM) has evolved as an integrated management discipline that aims to enable organizations to continuously innovate and improve their operations. BPM experts are exposed to communication processes involving people from various backgrounds (e.g., various business areas, fi...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
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Hong Kong Bao Long Accounting & Secretarial Limited
2012-12-01
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| Series: | Knowledge Management & E-Learning: An International Journal |
| Subjects: | |
| Online Access: | http://www.kmel-journal.org/ojs/index.php/online-publication/article/view/217/159 |
| _version_ | 1818675262842208256 |
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| author | Jan vom Brocke Sara Hofmann Katrin Bergener Armin Stein Christina vom Brocke |
| author_facet | Jan vom Brocke Sara Hofmann Katrin Bergener Armin Stein Christina vom Brocke |
| author_sort | Jan vom Brocke |
| collection | DOAJ |
| description | Business Process Management (BPM) has evolved as an integrated management discipline that aims to enable organizations to continuously innovate and improve their operations. BPM experts are exposed to communication processes involving people from various backgrounds (e.g., various business areas, fields of expertise, and cultures). Research in applied linguistics has shown that it is difficult to plan for constellations of such communication processes; thus, agile communication skills are vital for successful business communication. Teaching programs for BPM, however, do not account for these skills. Rather, they mainly address methods for the analysis, implementation, and management of business processes. As a result, graduates—though they may be technically and methodologically apt—face unexpected challenges due to communication deficiencies in BPM projects. BPM research has shown that deficiencies in communication are in fact among the most frequent reasons for project failure. In this paper, we present a course setting to teach agile communication skills in BPM education. The approach is informed by literature on BPM education as well as theories from virtual collaboration education. We have evaluated it in an international virtual seminar involving seven European universities. We argue for the importance of agile communication skills in BPM education. In addition, we present design principles for courses to teach agile communication skills that can be applied by fellow academics. |
| first_indexed | 2024-12-17T08:24:48Z |
| format | Article |
| id | doaj.art-9b85ba50aa184702a5d3411e31b24425 |
| institution | Directory Open Access Journal |
| issn | 2073-7904 |
| language | English |
| last_indexed | 2024-12-17T08:24:48Z |
| publishDate | 2012-12-01 |
| publisher | Hong Kong Bao Long Accounting & Secretarial Limited |
| record_format | Article |
| series | Knowledge Management & E-Learning: An International Journal |
| spelling | doaj.art-9b85ba50aa184702a5d3411e31b244252022-12-21T21:56:49ZengHong Kong Bao Long Accounting & Secretarial LimitedKnowledge Management & E-Learning: An International Journal2073-79042012-12-0144415434On the importance of agile communication skills in BPM education: Design principles for international seminarsJan vom BrockeSara HofmannKatrin BergenerArmin SteinChristina vom BrockeBusiness Process Management (BPM) has evolved as an integrated management discipline that aims to enable organizations to continuously innovate and improve their operations. BPM experts are exposed to communication processes involving people from various backgrounds (e.g., various business areas, fields of expertise, and cultures). Research in applied linguistics has shown that it is difficult to plan for constellations of such communication processes; thus, agile communication skills are vital for successful business communication. Teaching programs for BPM, however, do not account for these skills. Rather, they mainly address methods for the analysis, implementation, and management of business processes. As a result, graduates—though they may be technically and methodologically apt—face unexpected challenges due to communication deficiencies in BPM projects. BPM research has shown that deficiencies in communication are in fact among the most frequent reasons for project failure. In this paper, we present a course setting to teach agile communication skills in BPM education. The approach is informed by literature on BPM education as well as theories from virtual collaboration education. We have evaluated it in an international virtual seminar involving seven European universities. We argue for the importance of agile communication skills in BPM education. In addition, we present design principles for courses to teach agile communication skills that can be applied by fellow academics.http://www.kmel-journal.org/ojs/index.php/online-publication/article/view/217/159Business process management (BPM)BPM educationAgile communication skillsVirtual collaborationInternational collaborationIntercultural communicationHigher education |
| spellingShingle | Jan vom Brocke Sara Hofmann Katrin Bergener Armin Stein Christina vom Brocke On the importance of agile communication skills in BPM education: Design principles for international seminars Knowledge Management & E-Learning: An International Journal Business process management (BPM) BPM education Agile communication skills Virtual collaboration International collaboration Intercultural communication Higher education |
| title | On the importance of agile communication skills in BPM education: Design principles for international seminars |
| title_full | On the importance of agile communication skills in BPM education: Design principles for international seminars |
| title_fullStr | On the importance of agile communication skills in BPM education: Design principles for international seminars |
| title_full_unstemmed | On the importance of agile communication skills in BPM education: Design principles for international seminars |
| title_short | On the importance of agile communication skills in BPM education: Design principles for international seminars |
| title_sort | on the importance of agile communication skills in bpm education design principles for international seminars |
| topic | Business process management (BPM) BPM education Agile communication skills Virtual collaboration International collaboration Intercultural communication Higher education |
| url | http://www.kmel-journal.org/ojs/index.php/online-publication/article/view/217/159 |
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