Patient Experience Research in Children and Young People’s Mental Health Services in England: A Route to Genuine Service Transformation or Just Pretty Pictures and Tasteful Color Schemes?
The personalization of service provision and responding to patients’ expressed needs are key components of government plans to improve children and young people’s mental health services in England. This qualitative study explored the use of patient experience research in these services. Despite nati...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
SAGE Publishing
2020-12-01
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| Series: | Journal of Patient Experience |
| Online Access: | https://doi.org/10.1177/2374373520938909 |
| _version_ | 1818194946309488640 |
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| author | Adam Crosier BA, MSc Pooky Knightsmith MA, PhD |
| author_facet | Adam Crosier BA, MSc Pooky Knightsmith MA, PhD |
| author_sort | Adam Crosier BA, MSc |
| collection | DOAJ |
| description | The personalization of service provision and responding to patients’ expressed needs are key components of government plans to improve children and young people’s mental health services in England. This qualitative study explored the use of patient experience research in these services. Despite national level commitments to listening to and acting on the “patient’s voice,” both service users (young people) and parents of this group reported never having been invited to participate in patient experience research. Most professional respondents reported that such research was frequently tokenistic and conducted solely to meet an administrative requirement. Senior policy makers justified the limited investment in, and use made of patient experience research, by pointing to what they felt were more urgent priorities facing children and young people’s mental health services. These included unprecedented levels of demand and critical underfunding of mental health services and related youth- and community-based services. The conceptualization of patient experience research within the National Health Service (NHS) as a service improvement issue was found to have led to its status being diminished to one concerned with relatively cosmetic matters, such as the color scheme or choice of pictures on the walls of clinics. Senior policy makers argued that it was important to rethink the role and value of patient experience research, and to recognize its unique contribution to addressing the existential questions facing services. |
| first_indexed | 2024-12-12T01:10:22Z |
| format | Article |
| id | doaj.art-9ba70fada0b94d7aba2e622daf727ca3 |
| institution | Directory Open Access Journal |
| issn | 2374-3735 2374-3743 |
| language | English |
| last_indexed | 2024-12-12T01:10:22Z |
| publishDate | 2020-12-01 |
| publisher | SAGE Publishing |
| record_format | Article |
| series | Journal of Patient Experience |
| spelling | doaj.art-9ba70fada0b94d7aba2e622daf727ca32022-12-22T00:43:30ZengSAGE PublishingJournal of Patient Experience2374-37352374-37432020-12-01710.1177/2374373520938909Patient Experience Research in Children and Young People’s Mental Health Services in England: A Route to Genuine Service Transformation or Just Pretty Pictures and Tasteful Color Schemes?Adam Crosier BA, MSc0Pooky Knightsmith MA, PhD1 Word of Mouth Research, London, United Kingdom Word of Mouth Research, London, United KingdomThe personalization of service provision and responding to patients’ expressed needs are key components of government plans to improve children and young people’s mental health services in England. This qualitative study explored the use of patient experience research in these services. Despite national level commitments to listening to and acting on the “patient’s voice,” both service users (young people) and parents of this group reported never having been invited to participate in patient experience research. Most professional respondents reported that such research was frequently tokenistic and conducted solely to meet an administrative requirement. Senior policy makers justified the limited investment in, and use made of patient experience research, by pointing to what they felt were more urgent priorities facing children and young people’s mental health services. These included unprecedented levels of demand and critical underfunding of mental health services and related youth- and community-based services. The conceptualization of patient experience research within the National Health Service (NHS) as a service improvement issue was found to have led to its status being diminished to one concerned with relatively cosmetic matters, such as the color scheme or choice of pictures on the walls of clinics. Senior policy makers argued that it was important to rethink the role and value of patient experience research, and to recognize its unique contribution to addressing the existential questions facing services.https://doi.org/10.1177/2374373520938909 |
| spellingShingle | Adam Crosier BA, MSc Pooky Knightsmith MA, PhD Patient Experience Research in Children and Young People’s Mental Health Services in England: A Route to Genuine Service Transformation or Just Pretty Pictures and Tasteful Color Schemes? Journal of Patient Experience |
| title | Patient Experience Research in Children and Young People’s Mental Health Services in England: A Route to Genuine Service Transformation or Just Pretty Pictures and Tasteful Color Schemes? |
| title_full | Patient Experience Research in Children and Young People’s Mental Health Services in England: A Route to Genuine Service Transformation or Just Pretty Pictures and Tasteful Color Schemes? |
| title_fullStr | Patient Experience Research in Children and Young People’s Mental Health Services in England: A Route to Genuine Service Transformation or Just Pretty Pictures and Tasteful Color Schemes? |
| title_full_unstemmed | Patient Experience Research in Children and Young People’s Mental Health Services in England: A Route to Genuine Service Transformation or Just Pretty Pictures and Tasteful Color Schemes? |
| title_short | Patient Experience Research in Children and Young People’s Mental Health Services in England: A Route to Genuine Service Transformation or Just Pretty Pictures and Tasteful Color Schemes? |
| title_sort | patient experience research in children and young people s mental health services in england a route to genuine service transformation or just pretty pictures and tasteful color schemes |
| url | https://doi.org/10.1177/2374373520938909 |
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