Retail Banking: Impact of Technology-based Service Quality Dimensions on Customer Satisfaction
The focus of this paper is to study the customer satisfaction based on influence of employee’s perception about banking technology used for retail banking of Public Sector Banks (PSBs) of India. The study was based on primary data collected through structured questionnaire by random sampling. The re...
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| Format: | Article |
| Language: | English |
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Dunarea de Jos University of Galati
2019-08-01
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| Series: | Annals of Dunarea de Jos University. Fascicle I : Economics and Applied Informatics |
| Online Access: | http://www.eia.feaa.ugal.ro/images/eia/2019_2/Neha_Gupta.pdf |