Stakeholder Expectation of Corporate Social Responsibility Practices: A Case Study of PWiK Rybnik, Poland
Practices of corporate social responsibility (CSR), especially in organizations providing key services, related to the supply of fuel, water and energy, are extremely important from the point of view of identifying stakeholders with the functioning of enterprises in line with the principles of a clo...
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| Format: | Article |
| Language: | English |
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MDPI AG
2021-06-01
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| Series: | Energies |
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| Online Access: | https://www.mdpi.com/1996-1073/14/11/3337 |
| _version_ | 1797531177501851648 |
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| author | Aleksandra Kuzior Józef Ober Janusz Karwot |
| author_facet | Aleksandra Kuzior Józef Ober Janusz Karwot |
| author_sort | Aleksandra Kuzior |
| collection | DOAJ |
| description | Practices of corporate social responsibility (CSR), especially in organizations providing key services, related to the supply of fuel, water and energy, are extremely important from the point of view of identifying stakeholders with the functioning of enterprises in line with the principles of a closed loop economy. The article discusses the origins and evolution of the concept of corporate social responsibility, with particular emphasis on the water supply and sewage industry. The research problem was the perception and expectations of stakeholders toward prosocial activities of PWiK Rybnik (Sewage and Water Supply Ltd. Rybnik). The hypothesis assumed in the study was that the external stakeholders of PWIK Rybnik positively assess the company’s involvement in the tasks carried out as part of corporate social responsibility, they notice the involvement in educational activities and additional initiatives of PWIK that improve the quality of life of its inhabitants. For the purpose of this study, a quantitative method was used. For the purpose of the survey, the authors’ questionnaire “Survey of customers’ opinions on the activities undertaken by PWiK Rybnik” was created. The surveys conducted confirmed the hypothesis that the external stakeholders of PWIK Rybnik positively assess the company’s involvement in the tasks performed as part of corporate social responsibility; they notice the involvement in educational activities and additional initiatives of PWIK that improve the quality of life of its inhabitants. The results of the research made it possible to formulate guidelines for the operation of water supply and sewage companies in accordance with corporate social responsibility in the light of the opinions of their stakeholders. |
| first_indexed | 2024-03-10T10:40:13Z |
| format | Article |
| id | doaj.art-9bf1e38720fc458380767d5fe04af0d6 |
| institution | Directory Open Access Journal |
| issn | 1996-1073 |
| language | English |
| last_indexed | 2024-03-10T10:40:13Z |
| publishDate | 2021-06-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Energies |
| spelling | doaj.art-9bf1e38720fc458380767d5fe04af0d62023-11-21T23:00:15ZengMDPI AGEnergies1996-10732021-06-011411333710.3390/en14113337Stakeholder Expectation of Corporate Social Responsibility Practices: A Case Study of PWiK Rybnik, PolandAleksandra Kuzior0Józef Ober1Janusz Karwot2Department of Applied Social Sciences, Faculty of Organization and Management, Silesian University of Technology, Roosevelt Str. 26-28, 41-800 Zabrze, PolandDepartment of Applied Social Sciences, Faculty of Organization and Management, Silesian University of Technology, Roosevelt Str. 26-28, 41-800 Zabrze, PolandSewage and Water Supply Ltd., Pod Lasem 62, 44-210 Rybnik, PolandPractices of corporate social responsibility (CSR), especially in organizations providing key services, related to the supply of fuel, water and energy, are extremely important from the point of view of identifying stakeholders with the functioning of enterprises in line with the principles of a closed loop economy. The article discusses the origins and evolution of the concept of corporate social responsibility, with particular emphasis on the water supply and sewage industry. The research problem was the perception and expectations of stakeholders toward prosocial activities of PWiK Rybnik (Sewage and Water Supply Ltd. Rybnik). The hypothesis assumed in the study was that the external stakeholders of PWIK Rybnik positively assess the company’s involvement in the tasks carried out as part of corporate social responsibility, they notice the involvement in educational activities and additional initiatives of PWIK that improve the quality of life of its inhabitants. For the purpose of this study, a quantitative method was used. For the purpose of the survey, the authors’ questionnaire “Survey of customers’ opinions on the activities undertaken by PWiK Rybnik” was created. The surveys conducted confirmed the hypothesis that the external stakeholders of PWIK Rybnik positively assess the company’s involvement in the tasks performed as part of corporate social responsibility; they notice the involvement in educational activities and additional initiatives of PWIK that improve the quality of life of its inhabitants. The results of the research made it possible to formulate guidelines for the operation of water supply and sewage companies in accordance with corporate social responsibility in the light of the opinions of their stakeholders.https://www.mdpi.com/1996-1073/14/11/3337corporate social responsibilityCSRwater and sewage industrystakeholdersenvironmental educationquality of life |
| spellingShingle | Aleksandra Kuzior Józef Ober Janusz Karwot Stakeholder Expectation of Corporate Social Responsibility Practices: A Case Study of PWiK Rybnik, Poland Energies corporate social responsibility CSR water and sewage industry stakeholders environmental education quality of life |
| title | Stakeholder Expectation of Corporate Social Responsibility Practices: A Case Study of PWiK Rybnik, Poland |
| title_full | Stakeholder Expectation of Corporate Social Responsibility Practices: A Case Study of PWiK Rybnik, Poland |
| title_fullStr | Stakeholder Expectation of Corporate Social Responsibility Practices: A Case Study of PWiK Rybnik, Poland |
| title_full_unstemmed | Stakeholder Expectation of Corporate Social Responsibility Practices: A Case Study of PWiK Rybnik, Poland |
| title_short | Stakeholder Expectation of Corporate Social Responsibility Practices: A Case Study of PWiK Rybnik, Poland |
| title_sort | stakeholder expectation of corporate social responsibility practices a case study of pwik rybnik poland |
| topic | corporate social responsibility CSR water and sewage industry stakeholders environmental education quality of life |
| url | https://www.mdpi.com/1996-1073/14/11/3337 |
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