Digitally-mediated coordination in healthcare: the effects of teleconsultation on doctor-to-doctor relational coordination
Abstract Background Digitalization transforms the way in which interdependent work is coordinated, especially in healthcare settings. This work deepens the effect of teleconsultation use on health professionals’ coordination. For this aim, we rely on Relational Coordination Theory (RCT), which explo...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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BMC
2024-02-01
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| Series: | BMC Health Services Research |
| Subjects: | |
| Online Access: | https://doi.org/10.1186/s12913-024-10726-5 |
| _version_ | 1797275361062420480 |
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| author | Mattia Vincenzo Olive Luca Gastaldi Mariano Corso |
| author_facet | Mattia Vincenzo Olive Luca Gastaldi Mariano Corso |
| author_sort | Mattia Vincenzo Olive |
| collection | DOAJ |
| description | Abstract Background Digitalization transforms the way in which interdependent work is coordinated, especially in healthcare settings. This work deepens the effect of teleconsultation use on health professionals’ coordination. For this aim, we rely on Relational Coordination Theory (RCT), which explores coordination as an interactive process among group participants within the context of task interdependency. Methods We collected data through an online survey administered to Italian specialist doctors between March and April 2023. 489 complete answers were gathered. Hypotheses have been tested through Structural Equation Modelling. Results We found that teleconsultation frequency of use has a positive and significant effect on both components of relational coordination, confirming our hypotheses. Conclusions Theoretically, this research contributes to our understanding of the effect of digitally mediated coordination mechanisms on relational coordination. In practice, we shed light on the organizational implications of telemedicine under a novel perspective, focusing on the role of professional interactions in digitally mediated work and providing useful elements for the organizational design of telemedicine. |
| first_indexed | 2024-03-07T15:13:14Z |
| format | Article |
| id | doaj.art-9c44f7adf26040608afc8fe5051d2db0 |
| institution | Directory Open Access Journal |
| issn | 1472-6963 |
| language | English |
| last_indexed | 2024-03-07T15:13:14Z |
| publishDate | 2024-02-01 |
| publisher | BMC |
| record_format | Article |
| series | BMC Health Services Research |
| spelling | doaj.art-9c44f7adf26040608afc8fe5051d2db02024-03-05T18:04:55ZengBMCBMC Health Services Research1472-69632024-02-012411910.1186/s12913-024-10726-5Digitally-mediated coordination in healthcare: the effects of teleconsultation on doctor-to-doctor relational coordinationMattia Vincenzo Olive0Luca Gastaldi1Mariano Corso2Department of Management, Economics and Industrial Engineering, Politecnico di MilanoDepartment of Management, Economics and Industrial Engineering, Politecnico di MilanoDepartment of Management, Economics and Industrial Engineering, Politecnico di MilanoAbstract Background Digitalization transforms the way in which interdependent work is coordinated, especially in healthcare settings. This work deepens the effect of teleconsultation use on health professionals’ coordination. For this aim, we rely on Relational Coordination Theory (RCT), which explores coordination as an interactive process among group participants within the context of task interdependency. Methods We collected data through an online survey administered to Italian specialist doctors between March and April 2023. 489 complete answers were gathered. Hypotheses have been tested through Structural Equation Modelling. Results We found that teleconsultation frequency of use has a positive and significant effect on both components of relational coordination, confirming our hypotheses. Conclusions Theoretically, this research contributes to our understanding of the effect of digitally mediated coordination mechanisms on relational coordination. In practice, we shed light on the organizational implications of telemedicine under a novel perspective, focusing on the role of professional interactions in digitally mediated work and providing useful elements for the organizational design of telemedicine.https://doi.org/10.1186/s12913-024-10726-5Relational coordinationCoordinationOrganizationTelemedicineHealthcare |
| spellingShingle | Mattia Vincenzo Olive Luca Gastaldi Mariano Corso Digitally-mediated coordination in healthcare: the effects of teleconsultation on doctor-to-doctor relational coordination BMC Health Services Research Relational coordination Coordination Organization Telemedicine Healthcare |
| title | Digitally-mediated coordination in healthcare: the effects of teleconsultation on doctor-to-doctor relational coordination |
| title_full | Digitally-mediated coordination in healthcare: the effects of teleconsultation on doctor-to-doctor relational coordination |
| title_fullStr | Digitally-mediated coordination in healthcare: the effects of teleconsultation on doctor-to-doctor relational coordination |
| title_full_unstemmed | Digitally-mediated coordination in healthcare: the effects of teleconsultation on doctor-to-doctor relational coordination |
| title_short | Digitally-mediated coordination in healthcare: the effects of teleconsultation on doctor-to-doctor relational coordination |
| title_sort | digitally mediated coordination in healthcare the effects of teleconsultation on doctor to doctor relational coordination |
| topic | Relational coordination Coordination Organization Telemedicine Healthcare |
| url | https://doi.org/10.1186/s12913-024-10726-5 |
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