Knowledge and Position: How to Manage Ambiguous Public Welfare Work
This study draws on 41 interviews with managers and employees in the Norwegian public welfare services. The findings describe how employees in ambiguous semi-professional work experience frontline managers as knowledgeable. Underscoring the importance of managers with knowledge of the tasks at hand...
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| Format: | Article |
| Language: | English |
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Aalborg University
2019-06-01
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| Series: | Nordic Journal of Working Life Studies |
| Subjects: | |
| Online Access: | https://tidsskrift.dk/njwls/article/view/114798 |
| _version_ | 1818823490237628416 |
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| author | Chris Rønningstad |
| author_facet | Chris Rønningstad |
| author_sort | Chris Rønningstad |
| collection | DOAJ |
| description | This study draws on 41 interviews with managers and employees in the Norwegian public welfare services. The findings describe how employees in ambiguous semi-professional work experience frontline managers as knowledgeable. Underscoring the importance of managers with knowledge of the tasks at hand and field of work, the findings challenge existing theory on how managers support employees in discretionary work. An explanation for this may be found in the ambiguous, semi-professional setting requiring managerial input. The findings identify acts relevant for managing employees experiencing tensions between standardization and discretion. |
| first_indexed | 2024-12-18T23:40:48Z |
| format | Article |
| id | doaj.art-9c64a2704d8b441db4fe6722b734248d |
| institution | Directory Open Access Journal |
| issn | 2245-0157 |
| language | English |
| last_indexed | 2024-12-18T23:40:48Z |
| publishDate | 2019-06-01 |
| publisher | Aalborg University |
| record_format | Article |
| series | Nordic Journal of Working Life Studies |
| spelling | doaj.art-9c64a2704d8b441db4fe6722b734248d2022-12-21T20:47:24ZengAalborg UniversityNordic Journal of Working Life Studies2245-01572019-06-019210.18291/njwls.v9i2.114798Knowledge and Position: How to Manage Ambiguous Public Welfare WorkChris Rønningstad0Oslo Business School at Oslo Metropolitan UniversityThis study draws on 41 interviews with managers and employees in the Norwegian public welfare services. The findings describe how employees in ambiguous semi-professional work experience frontline managers as knowledgeable. Underscoring the importance of managers with knowledge of the tasks at hand and field of work, the findings challenge existing theory on how managers support employees in discretionary work. An explanation for this may be found in the ambiguous, semi-professional setting requiring managerial input. The findings identify acts relevant for managing employees experiencing tensions between standardization and discretion.https://tidsskrift.dk/njwls/article/view/114798Organization & Management |
| spellingShingle | Chris Rønningstad Knowledge and Position: How to Manage Ambiguous Public Welfare Work Nordic Journal of Working Life Studies Organization & Management |
| title | Knowledge and Position: How to Manage Ambiguous Public Welfare Work |
| title_full | Knowledge and Position: How to Manage Ambiguous Public Welfare Work |
| title_fullStr | Knowledge and Position: How to Manage Ambiguous Public Welfare Work |
| title_full_unstemmed | Knowledge and Position: How to Manage Ambiguous Public Welfare Work |
| title_short | Knowledge and Position: How to Manage Ambiguous Public Welfare Work |
| title_sort | knowledge and position how to manage ambiguous public welfare work |
| topic | Organization & Management |
| url | https://tidsskrift.dk/njwls/article/view/114798 |
| work_keys_str_mv | AT chrisrønningstad knowledgeandpositionhowtomanageambiguouspublicwelfarework |