Standpoints of employees about introduced quality systems in public administration on the sample of five municipalities of the Zenica-Doboj Canton
Public administration is classified into specific organizational form that follows the development of all civilizations. Today more than ever we deal with creation of a new model of functioning of public administration. What do we need to learn in order to have it more functional and more effective,...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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Faculty of Mechanical Engineering in Slavonski Brod, Faculty of Electrical Engineering in Osijek, Faculty of Civil Engineering in Osijek
2017-01-01
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| Series: | Tehnički Vjesnik |
| Subjects: | |
| Online Access: | https://hrcak.srce.hr/file/280301 |
| _version_ | 1797207760732946432 |
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| author | Sabahudin Jašarević Džeraldina Miličević Samir Lemeš Safet Brdarević |
| author_facet | Sabahudin Jašarević Džeraldina Miličević Samir Lemeš Safet Brdarević |
| author_sort | Sabahudin Jašarević |
| collection | DOAJ |
| description | Public administration is classified into specific organizational form that follows the development of all civilizations. Today more than ever we deal with creation of a new model of functioning of public administration. What do we need to learn in order to have it more functional and more effective, and accessible to citizens? One of the ways is certainly the introduction of the quality system according to demands of some of the standards such as requirements of ISO 9001 standard. Definitely we have to find the answers to the questions about the possibility of establishing such systems in the units of local self-government, acceptance by employees, understanding of the concept of service in this sector and many other questions. This paper presents a study on a sample of five municipalities in the Federation of Bosnia and Herzegovina, four of which have introduced the quality system. The study included employees who are in direct contact with their customers along with the employees’ opinions and standpoints concerning the established quality systems in their environment, as well as questions concerning their knowledge and level of established and introduced quality system through its individual elements. The work is certainly just the beginning on the path of full understanding of quality system in the units of local self-government. |
| first_indexed | 2024-04-24T09:28:02Z |
| format | Article |
| id | doaj.art-9d35b772f05447b39e3fa0055fb23edb |
| institution | Directory Open Access Journal |
| issn | 1330-3651 1848-6339 |
| language | English |
| last_indexed | 2024-04-24T09:28:02Z |
| publishDate | 2017-01-01 |
| publisher | Faculty of Mechanical Engineering in Slavonski Brod, Faculty of Electrical Engineering in Osijek, Faculty of Civil Engineering in Osijek |
| record_format | Article |
| series | Tehnički Vjesnik |
| spelling | doaj.art-9d35b772f05447b39e3fa0055fb23edb2024-04-15T14:29:01ZengFaculty of Mechanical Engineering in Slavonski Brod, Faculty of Electrical Engineering in Osijek, Faculty of Civil Engineering in OsijekTehnički Vjesnik1330-36511848-63392017-01-012461877188810.17559/TV-20160805101058Standpoints of employees about introduced quality systems in public administration on the sample of five municipalities of the Zenica-Doboj CantonSabahudin Jašarević0Džeraldina Miličević1Samir Lemeš2Safet Brdarević3University of Zenica, Faculty of Mechanical Engineering, Fakultetska 1, 72000 Zenica, Bosnia and HerzegovinaMunicipality of Zavidovići, Department for Administration of Economy and Entrepreneurship, Mehmed-paše Sokolovića bb, 72220 Zavidovići, Bosnia and HerzegovinaUniversity of Zenica, Faculty of Mechanical Engineering, Fakultetska 1, 72000 Zenica, Bosnia and HerzegovinaUniversity of Zenica, Faculty of Mechanical Engineering, Fakultetska 1, 72000 Zenica, Bosnia and HerzegovinaPublic administration is classified into specific organizational form that follows the development of all civilizations. Today more than ever we deal with creation of a new model of functioning of public administration. What do we need to learn in order to have it more functional and more effective, and accessible to citizens? One of the ways is certainly the introduction of the quality system according to demands of some of the standards such as requirements of ISO 9001 standard. Definitely we have to find the answers to the questions about the possibility of establishing such systems in the units of local self-government, acceptance by employees, understanding of the concept of service in this sector and many other questions. This paper presents a study on a sample of five municipalities in the Federation of Bosnia and Herzegovina, four of which have introduced the quality system. The study included employees who are in direct contact with their customers along with the employees’ opinions and standpoints concerning the established quality systems in their environment, as well as questions concerning their knowledge and level of established and introduced quality system through its individual elements. The work is certainly just the beginning on the path of full understanding of quality system in the units of local self-government.https://hrcak.srce.hr/file/280301employeesmeasurementpublic administrationqualityquality system |
| spellingShingle | Sabahudin Jašarević Džeraldina Miličević Samir Lemeš Safet Brdarević Standpoints of employees about introduced quality systems in public administration on the sample of five municipalities of the Zenica-Doboj Canton Tehnički Vjesnik employees measurement public administration quality quality system |
| title | Standpoints of employees about introduced quality systems in public administration on the sample of five municipalities of the Zenica-Doboj Canton |
| title_full | Standpoints of employees about introduced quality systems in public administration on the sample of five municipalities of the Zenica-Doboj Canton |
| title_fullStr | Standpoints of employees about introduced quality systems in public administration on the sample of five municipalities of the Zenica-Doboj Canton |
| title_full_unstemmed | Standpoints of employees about introduced quality systems in public administration on the sample of five municipalities of the Zenica-Doboj Canton |
| title_short | Standpoints of employees about introduced quality systems in public administration on the sample of five municipalities of the Zenica-Doboj Canton |
| title_sort | standpoints of employees about introduced quality systems in public administration on the sample of five municipalities of the zenica doboj canton |
| topic | employees measurement public administration quality quality system |
| url | https://hrcak.srce.hr/file/280301 |
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