Health Service and Patient satistificiation
Aim: The aim of this study is to determine of the satisfaction levels of foreign tourists about the Alaaddin Keykubat University Alanya Education Research Hospital outpatient clinics. Method: In this study, the data collection form consists two parts; first part is regarding the determination of the...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Alanya Alaaddin Keykubat University
2018-03-01
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| Series: | Acta Medica Alanya |
| Subjects: | |
| Online Access: | https://dergipark.org.tr/en/pub/medalanya/issue/36004/341654?publisher=alku |
| _version_ | 1797917133919748096 |
|---|---|
| author | Tevfik Yazan Serkan Şengül Ahmet Girgin |
| author_facet | Tevfik Yazan Serkan Şengül Ahmet Girgin |
| author_sort | Tevfik Yazan |
| collection | DOAJ |
| description | Aim: The
aim of this study is to determine of the satisfaction levels of foreign
tourists about the Alaaddin Keykubat University Alanya Education Research
Hospital outpatient clinics. Method:
In this study, the data collection form consists two parts; first part is
regarding the determination of the personal and social characteristics of the
patients. And the second part consists of 30 multiple choice Likert-type
statement scale for determination of satisfaction levels. For this purpose,
factor analysis method was used. Variance analysis were performed for each of
the demographic variables. Results: As a result of variance analysis, it was
found that there was a significant difference between the PCH factor and the
gender groups, the average value of the responses of the male and female
tourists in Alanya, which were short or long in terms of PCH factor, was higher
and the male participants had a higher likelihood level than the female
participants. D and IPD factors, it is found that there is a statistically significant
difference between "Reason for being in Alanya”, there was a statistically
different between the education level groups and the IPD factor. CW and D
factors were statistically significant between the age groups and the average
values of the responses of the foreign tourists in Alanya to the short or long
period in the age group of 65 and above were highest in both groups.
Conclusion: According to this study, older patients, highly
educational patients, and also patients who has lived for a long time in Alanya
were found to be more satisfied with hospital services. |
| first_indexed | 2024-04-10T13:08:28Z |
| format | Article |
| id | doaj.art-9d82231f313641fea0681e505ff5f529 |
| institution | Directory Open Access Journal |
| issn | 2587-0319 |
| language | English |
| last_indexed | 2024-04-10T13:08:28Z |
| publishDate | 2018-03-01 |
| publisher | Alanya Alaaddin Keykubat University |
| record_format | Article |
| series | Acta Medica Alanya |
| spelling | doaj.art-9d82231f313641fea0681e505ff5f5292023-02-15T16:12:48ZengAlanya Alaaddin Keykubat UniversityActa Medica Alanya2587-03192018-03-0121242910.30565/medalanya.341654727Health Service and Patient satistificiationTevfik Yazan0Serkan Şengül1Ahmet Girgin2Alanya Eğitim Araştırma Hastanesi, BaşhekimAlanya Alaaddin Keykubat Üniversitesi, Tıp Fakültesi, Genel Cerrahi ADAlanya Eğitim Araştırma Hastanesi, Sağlık Turizmi DepartmanıAim: The aim of this study is to determine of the satisfaction levels of foreign tourists about the Alaaddin Keykubat University Alanya Education Research Hospital outpatient clinics. Method: In this study, the data collection form consists two parts; first part is regarding the determination of the personal and social characteristics of the patients. And the second part consists of 30 multiple choice Likert-type statement scale for determination of satisfaction levels. For this purpose, factor analysis method was used. Variance analysis were performed for each of the demographic variables. Results: As a result of variance analysis, it was found that there was a significant difference between the PCH factor and the gender groups, the average value of the responses of the male and female tourists in Alanya, which were short or long in terms of PCH factor, was higher and the male participants had a higher likelihood level than the female participants. D and IPD factors, it is found that there is a statistically significant difference between "Reason for being in Alanya”, there was a statistically different between the education level groups and the IPD factor. CW and D factors were statistically significant between the age groups and the average values of the responses of the foreign tourists in Alanya to the short or long period in the age group of 65 and above were highest in both groups. Conclusion: According to this study, older patients, highly educational patients, and also patients who has lived for a long time in Alanya were found to be more satisfied with hospital services.https://dergipark.org.tr/en/pub/medalanya/issue/36004/341654?publisher=alkualanyaforeign touristpolyclinicsatisfactionfactor analysisalanyayabancı turistmemnuniyetfaktör analizipoliklinik |
| spellingShingle | Tevfik Yazan Serkan Şengül Ahmet Girgin Health Service and Patient satistificiation Acta Medica Alanya alanya foreign tourist polyclinic satisfaction factor analysis alanya yabancı turist memnuniyet faktör analizi poliklinik |
| title | Health Service and Patient satistificiation |
| title_full | Health Service and Patient satistificiation |
| title_fullStr | Health Service and Patient satistificiation |
| title_full_unstemmed | Health Service and Patient satistificiation |
| title_short | Health Service and Patient satistificiation |
| title_sort | health service and patient satistificiation |
| topic | alanya foreign tourist polyclinic satisfaction factor analysis alanya yabancı turist memnuniyet faktör analizi poliklinik |
| url | https://dergipark.org.tr/en/pub/medalanya/issue/36004/341654?publisher=alku |
| work_keys_str_mv | AT tevfikyazan healthserviceandpatientsatistificiation AT serkansengul healthserviceandpatientsatistificiation AT ahmetgirgin healthserviceandpatientsatistificiation |