ASSESSING STUDENTS’ SATISFACTION WITH QUALITY OF SERVICE OF STUDENTS INFORMATION SYSTEM
With the increasing number of higher education institutions in Jordan,universities are competing to attract more students. To achieve this goal, theuniversities are competing to provide the students with all possiblesatisfaction means through providing efficient e-services. This papermeasures the sa...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Universitaria Press Craiova
2011-01-01
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| Series: | Management & Marketing |
| Subjects: | |
| Online Access: | http://www.mnmk.ro/documents/2011/10_Iordania%20FFF.pdf |
| _version_ | 1818998748935618560 |
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| author | Suleiman AL KHATTAB FARES FRAIJ |
| author_facet | Suleiman AL KHATTAB FARES FRAIJ |
| author_sort | Suleiman AL KHATTAB |
| collection | DOAJ |
| description | With the increasing number of higher education institutions in Jordan,universities are competing to attract more students. To achieve this goal, theuniversities are competing to provide the students with all possiblesatisfaction means through providing efficient e-services. This papermeasures the satisfaction of the students at Al-Hussein Bin Talal University,Jordan, with the quality of e-services. It mainly concentrates on the students’satisfaction with the in-house developed Student Information System (SIS).To measure the satisfaction of the students, a questionnaire was developedand distributed to a sample of the university students. The questionnaireforms were collected and analyzed. The results of the questionnaire showedthat the students were satisfied by the transition to e-services and the SIShas a positive impact on the students’ satisfaction. The research alsoprovides the university with some suggestions to improve the SIS and,therefore, meet the demand of the students. |
| first_indexed | 2024-12-20T22:06:28Z |
| format | Article |
| id | doaj.art-9d89c268617c46038e0aca6244b2e555 |
| institution | Directory Open Access Journal |
| issn | 1841-2416 |
| language | English |
| last_indexed | 2024-12-20T22:06:28Z |
| publishDate | 2011-01-01 |
| publisher | Universitaria Press Craiova |
| record_format | Article |
| series | Management & Marketing |
| spelling | doaj.art-9d89c268617c46038e0aca6244b2e5552022-12-21T19:25:16ZengUniversitaria Press CraiovaManagement & Marketing1841-24162011-01-01IX1111125ASSESSING STUDENTS’ SATISFACTION WITH QUALITY OF SERVICE OF STUDENTS INFORMATION SYSTEMSuleiman AL KHATTABFARES FRAIJWith the increasing number of higher education institutions in Jordan,universities are competing to attract more students. To achieve this goal, theuniversities are competing to provide the students with all possiblesatisfaction means through providing efficient e-services. This papermeasures the satisfaction of the students at Al-Hussein Bin Talal University,Jordan, with the quality of e-services. It mainly concentrates on the students’satisfaction with the in-house developed Student Information System (SIS).To measure the satisfaction of the students, a questionnaire was developedand distributed to a sample of the university students. The questionnaireforms were collected and analyzed. The results of the questionnaire showedthat the students were satisfied by the transition to e-services and the SIShas a positive impact on the students’ satisfaction. The research alsoprovides the university with some suggestions to improve the SIS and,therefore, meet the demand of the students.http://www.mnmk.ro/documents/2011/10_Iordania%20FFF.pdfStudent Information Systems (SIS)Student satisfactionSERVQUALquality of service |
| spellingShingle | Suleiman AL KHATTAB FARES FRAIJ ASSESSING STUDENTS’ SATISFACTION WITH QUALITY OF SERVICE OF STUDENTS INFORMATION SYSTEM Management & Marketing Student Information Systems (SIS) Student satisfaction SERVQUAL quality of service |
| title | ASSESSING STUDENTS’ SATISFACTION WITH QUALITY OF SERVICE OF STUDENTS INFORMATION SYSTEM |
| title_full | ASSESSING STUDENTS’ SATISFACTION WITH QUALITY OF SERVICE OF STUDENTS INFORMATION SYSTEM |
| title_fullStr | ASSESSING STUDENTS’ SATISFACTION WITH QUALITY OF SERVICE OF STUDENTS INFORMATION SYSTEM |
| title_full_unstemmed | ASSESSING STUDENTS’ SATISFACTION WITH QUALITY OF SERVICE OF STUDENTS INFORMATION SYSTEM |
| title_short | ASSESSING STUDENTS’ SATISFACTION WITH QUALITY OF SERVICE OF STUDENTS INFORMATION SYSTEM |
| title_sort | assessing students satisfaction with quality of service of students information system |
| topic | Student Information Systems (SIS) Student satisfaction SERVQUAL quality of service |
| url | http://www.mnmk.ro/documents/2011/10_Iordania%20FFF.pdf |
| work_keys_str_mv | AT suleimanalkhattab assessingstudentssatisfactionwithqualityofserviceofstudentsinformationsystem AT faresfraij assessingstudentssatisfactionwithqualityofserviceofstudentsinformationsystem |