From “Obstetrical Violence” Complaints to “Respectful Maternity Care”: The Complaints Commissioner as Facilitator of Organizational Change
In this case study, we describe an approach to dealing with a complicated, systemic, and multi-faceted organizational issue: the continuum of maternal care from antepartum care, birthing, to post-natal care.
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Programmes de bioéthique, École de santé publique de l'Université de Montréal
2022-10-01
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| Series: | Canadian Journal of Bioethics |
| Subjects: | |
| Online Access: | https://cjb-rcb.ca/index.php/cjb-rcb/article/view/459 |
| _version_ | 1811235024606855168 |
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| author | Marie-Eve Lemoine Harvey Sigman Vania Jimenez Maude Laliberte |
| author_facet | Marie-Eve Lemoine Harvey Sigman Vania Jimenez Maude Laliberte |
| author_sort | Marie-Eve Lemoine |
| collection | DOAJ |
| description |
In this case study, we describe an approach to dealing with a complicated, systemic, and multi-faceted organizational issue: the continuum of maternal care from antepartum care, birthing, to post-natal care.
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| first_indexed | 2024-04-12T11:45:16Z |
| format | Article |
| id | doaj.art-9dbd912be0f64854bdd1c3bc0b48c506 |
| institution | Directory Open Access Journal |
| issn | 2561-4665 |
| language | English |
| last_indexed | 2024-04-12T11:45:16Z |
| publishDate | 2022-10-01 |
| publisher | Programmes de bioéthique, École de santé publique de l'Université de Montréal |
| record_format | Article |
| series | Canadian Journal of Bioethics |
| spelling | doaj.art-9dbd912be0f64854bdd1c3bc0b48c5062022-12-22T03:34:22ZengProgrammes de bioéthique, École de santé publique de l'Université de MontréalCanadian Journal of Bioethics2561-46652022-10-015310.7202/1092960arFrom “Obstetrical Violence” Complaints to “Respectful Maternity Care”: The Complaints Commissioner as Facilitator of Organizational ChangeMarie-Eve Lemoine0Harvey Sigman1Vania Jimenez2Maude Laliberte3Office of the Service Quality and Complaints Commissioner, Integrated Health and Social Services University Network for West-Central Montreal (CIUSSS), Montréal, Québec, CanadaOffice of the Service Quality and Complaints Commissioner, Integrated Health and Social Services University Network for West-Central Montreal (CIUSSS), Montréal, Québec, CanadaOffice of the Service Quality and Complaints Commissioner, Integrated Health and Social Services University Network for West-Central Montreal (CIUSSS), Montréal, Québec, CanadaConsultant specialized in Health ethics and complaint process, Montréal, Québec, Canada In this case study, we describe an approach to dealing with a complicated, systemic, and multi-faceted organizational issue: the continuum of maternal care from antepartum care, birthing, to post-natal care. https://cjb-rcb.ca/index.php/cjb-rcb/article/view/459complaintsombudsmanquality of healthcarehealthcare deliveryfacilitatorbarrier |
| spellingShingle | Marie-Eve Lemoine Harvey Sigman Vania Jimenez Maude Laliberte From “Obstetrical Violence” Complaints to “Respectful Maternity Care”: The Complaints Commissioner as Facilitator of Organizational Change Canadian Journal of Bioethics complaints ombudsman quality of healthcare healthcare delivery facilitator barrier |
| title | From “Obstetrical Violence” Complaints to “Respectful Maternity Care”: The Complaints Commissioner as Facilitator of Organizational Change |
| title_full | From “Obstetrical Violence” Complaints to “Respectful Maternity Care”: The Complaints Commissioner as Facilitator of Organizational Change |
| title_fullStr | From “Obstetrical Violence” Complaints to “Respectful Maternity Care”: The Complaints Commissioner as Facilitator of Organizational Change |
| title_full_unstemmed | From “Obstetrical Violence” Complaints to “Respectful Maternity Care”: The Complaints Commissioner as Facilitator of Organizational Change |
| title_short | From “Obstetrical Violence” Complaints to “Respectful Maternity Care”: The Complaints Commissioner as Facilitator of Organizational Change |
| title_sort | from obstetrical violence complaints to respectful maternity care the complaints commissioner as facilitator of organizational change |
| topic | complaints ombudsman quality of healthcare healthcare delivery facilitator barrier |
| url | https://cjb-rcb.ca/index.php/cjb-rcb/article/view/459 |
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