Gap Analysis on Politeknik Negeri Bali Library Services: Expectation Versus Reality
Library in universities is the center of information and science. It can be said as the heart of university. Because of its important role, the university library must have good service. This is expected to increase the sense of comfort of library visitors in using library services. Politeknik Neger...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | Indonesian |
| Published: |
Politeknik Negeri Bali
2019-03-01
|
| Series: | Soshum: Jurnal Sosial dan Humaniora |
| Online Access: | http://ojs.pnb.ac.id/index.php/SOSHUM/article/view/1086 |
| _version_ | 1811281417061007360 |
|---|---|
| author | Ni Wayan Dewinta Ayuni Wayan Hesadijaya Utthavi I Ketut Suparta |
| author_facet | Ni Wayan Dewinta Ayuni Wayan Hesadijaya Utthavi I Ketut Suparta |
| author_sort | Ni Wayan Dewinta Ayuni |
| collection | DOAJ |
| description | Library in universities is the center of information and science. It can be said as the heart of university. Because of its important role, the university library must have good service. This is expected to increase the sense of comfort of library visitors in using library services. Politeknik Negeri Bali (PNB) as one of the universities in Indonesia currently has one library room located on the 2nd floor of the PNB Central Building. Based on the data, the average number of PNB library visitors in the year 2017 is only 15% of the total civitas. This number shows that PNB library has not been optimally utilized. The purpose of this research is to evaluate the PNB libray service, wheter it aready fulfill the hope of visitors. This research used 150 library visitor as sample, collected by using accidental sampling. The variables used are five service dimensions, namely tangibles, reliability, responsiveness, assurance, and emphaty. The method of analysis used in this study is gap analysis using paired t test between expected service by the visitors and PNB library service in reality. Results shows that in general, there is a significant difference between expected service by the visitors and PNB library service in reality. It also happens in five dimensions of service. |
| first_indexed | 2024-04-13T01:32:12Z |
| format | Article |
| id | doaj.art-9eca83e731744cfda0c314338de10eeb |
| institution | Directory Open Access Journal |
| issn | 2088-2262 2580-5622 |
| language | Indonesian |
| last_indexed | 2024-04-13T01:32:12Z |
| publishDate | 2019-03-01 |
| publisher | Politeknik Negeri Bali |
| record_format | Article |
| series | Soshum: Jurnal Sosial dan Humaniora |
| spelling | doaj.art-9eca83e731744cfda0c314338de10eeb2022-12-22T03:08:28ZindPoliteknik Negeri BaliSoshum: Jurnal Sosial dan Humaniora2088-22622580-56222019-03-0191808710.31940/soshum.v9i1.10861086Gap Analysis on Politeknik Negeri Bali Library Services: Expectation Versus RealityNi Wayan Dewinta Ayuni0Wayan Hesadijaya Utthavi1I Ketut Suparta2Politeknik Negeri BaliPoliteknik Negeri BaliPoliteknik Negeri BaliLibrary in universities is the center of information and science. It can be said as the heart of university. Because of its important role, the university library must have good service. This is expected to increase the sense of comfort of library visitors in using library services. Politeknik Negeri Bali (PNB) as one of the universities in Indonesia currently has one library room located on the 2nd floor of the PNB Central Building. Based on the data, the average number of PNB library visitors in the year 2017 is only 15% of the total civitas. This number shows that PNB library has not been optimally utilized. The purpose of this research is to evaluate the PNB libray service, wheter it aready fulfill the hope of visitors. This research used 150 library visitor as sample, collected by using accidental sampling. The variables used are five service dimensions, namely tangibles, reliability, responsiveness, assurance, and emphaty. The method of analysis used in this study is gap analysis using paired t test between expected service by the visitors and PNB library service in reality. Results shows that in general, there is a significant difference between expected service by the visitors and PNB library service in reality. It also happens in five dimensions of service.http://ojs.pnb.ac.id/index.php/SOSHUM/article/view/1086 |
| spellingShingle | Ni Wayan Dewinta Ayuni Wayan Hesadijaya Utthavi I Ketut Suparta Gap Analysis on Politeknik Negeri Bali Library Services: Expectation Versus Reality Soshum: Jurnal Sosial dan Humaniora |
| title | Gap Analysis on Politeknik Negeri Bali Library Services: Expectation Versus Reality |
| title_full | Gap Analysis on Politeknik Negeri Bali Library Services: Expectation Versus Reality |
| title_fullStr | Gap Analysis on Politeknik Negeri Bali Library Services: Expectation Versus Reality |
| title_full_unstemmed | Gap Analysis on Politeknik Negeri Bali Library Services: Expectation Versus Reality |
| title_short | Gap Analysis on Politeknik Negeri Bali Library Services: Expectation Versus Reality |
| title_sort | gap analysis on politeknik negeri bali library services expectation versus reality |
| url | http://ojs.pnb.ac.id/index.php/SOSHUM/article/view/1086 |
| work_keys_str_mv | AT niwayandewintaayuni gapanalysisonpolitekniknegeribalilibraryservicesexpectationversusreality AT wayanhesadijayautthavi gapanalysisonpolitekniknegeribalilibraryservicesexpectationversusreality AT iketutsuparta gapanalysisonpolitekniknegeribalilibraryservicesexpectationversusreality |