Identifying factors affecting hoteling quality in Iranian public hospitals using DEMATEL approach
INTRODUCTION: The most important goal of a proper health-care system is to provide good health. Today, patients do not consider hospitals as simply a place of rehabilitation; rather, they compare the hospital with a hotel in terms of environment, facilities, services, and quality of accommodation. T...
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| Format: | Article |
| Language: | English |
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Wolters Kluwer Medknow Publications
2020-01-01
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| Series: | Journal of Education and Health Promotion |
| Subjects: | |
| Online Access: | http://www.jehp.net/article.asp?issn=2277-9531;year=2020;volume=9;issue=1;spage=103;epage=103;aulast= |
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| author | Seyyed Majid Shirzadi Donya Sheibani-Tehrani Nafiseh Sadat Shirzadi Maryam Yaghoubi |
| author_facet | Seyyed Majid Shirzadi Donya Sheibani-Tehrani Nafiseh Sadat Shirzadi Maryam Yaghoubi |
| author_sort | Seyyed Majid Shirzadi |
| collection | DOAJ |
| description | INTRODUCTION: The most important goal of a proper health-care system is to provide good health. Today, patients do not consider hospitals as simply a place of rehabilitation; rather, they compare the hospital with a hotel in terms of environment, facilities, services, and quality of accommodation. This study aims to use DEMATEL approach to extract factors affecting the hoteling quality.
METHODS: This was a descriptive, cross-sectional study conducted in 2018. The study was carried out in two steps. In the first step, the factors affecting the hoteling quality were extracted, and in the second step, the DEMATEL technique was used to analyze and rank the cause and effect. The study population consists of all experts in the fields of medicine and health care (hospital managers, deputies, and faculty members familiar with accreditation and hoteling), among which twenty experts were selected using purposeful sampling and a questionnaire designed by the researcher consisting of 11 dimensions was distributed among them. The reliability of the questionnaire was calculated using Cronbach's alpha coefficient which was equal to 0.85 while its validity was confirmed using Delphi technique. DEMATEL approach was used for data analysis.
RESULTS: The results show that among factors, human factors and economical–financial factors and, among subfactors, maintaining human dignity and quick action in providing emergency services are among the most important factors affecting the hoteling quality. Maintaining human dignity and speed of action in providing emergency services to patients was identified as the most important factor in improving hoteling quality.
CONCLUSION: The results of this study can be used to evaluate the quality of accommodations and health facilities, medical equipment, and building quality of hospitals, which can lead to effective actions and improvement of patient satisfaction and the eventual success of health transformation plan. |
| first_indexed | 2024-04-13T17:15:56Z |
| format | Article |
| id | doaj.art-9fc17f84fb40460da734232d192b292a |
| institution | Directory Open Access Journal |
| issn | 2277-9531 |
| language | English |
| last_indexed | 2024-04-13T17:15:56Z |
| publishDate | 2020-01-01 |
| publisher | Wolters Kluwer Medknow Publications |
| record_format | Article |
| series | Journal of Education and Health Promotion |
| spelling | doaj.art-9fc17f84fb40460da734232d192b292a2022-12-22T02:38:08ZengWolters Kluwer Medknow PublicationsJournal of Education and Health Promotion2277-95312020-01-019110310310.4103/jehp.jehp_316_19Identifying factors affecting hoteling quality in Iranian public hospitals using DEMATEL approachSeyyed Majid ShirzadiDonya Sheibani-TehraniNafiseh Sadat ShirzadiMaryam YaghoubiINTRODUCTION: The most important goal of a proper health-care system is to provide good health. Today, patients do not consider hospitals as simply a place of rehabilitation; rather, they compare the hospital with a hotel in terms of environment, facilities, services, and quality of accommodation. This study aims to use DEMATEL approach to extract factors affecting the hoteling quality. METHODS: This was a descriptive, cross-sectional study conducted in 2018. The study was carried out in two steps. In the first step, the factors affecting the hoteling quality were extracted, and in the second step, the DEMATEL technique was used to analyze and rank the cause and effect. The study population consists of all experts in the fields of medicine and health care (hospital managers, deputies, and faculty members familiar with accreditation and hoteling), among which twenty experts were selected using purposeful sampling and a questionnaire designed by the researcher consisting of 11 dimensions was distributed among them. The reliability of the questionnaire was calculated using Cronbach's alpha coefficient which was equal to 0.85 while its validity was confirmed using Delphi technique. DEMATEL approach was used for data analysis. RESULTS: The results show that among factors, human factors and economical–financial factors and, among subfactors, maintaining human dignity and quick action in providing emergency services are among the most important factors affecting the hoteling quality. Maintaining human dignity and speed of action in providing emergency services to patients was identified as the most important factor in improving hoteling quality. CONCLUSION: The results of this study can be used to evaluate the quality of accommodations and health facilities, medical equipment, and building quality of hospitals, which can lead to effective actions and improvement of patient satisfaction and the eventual success of health transformation plan.http://www.jehp.net/article.asp?issn=2277-9531;year=2020;volume=9;issue=1;spage=103;epage=103;aulast=assessmentdematelquality health care |
| spellingShingle | Seyyed Majid Shirzadi Donya Sheibani-Tehrani Nafiseh Sadat Shirzadi Maryam Yaghoubi Identifying factors affecting hoteling quality in Iranian public hospitals using DEMATEL approach Journal of Education and Health Promotion assessment dematel quality health care |
| title | Identifying factors affecting hoteling quality in Iranian public hospitals using DEMATEL approach |
| title_full | Identifying factors affecting hoteling quality in Iranian public hospitals using DEMATEL approach |
| title_fullStr | Identifying factors affecting hoteling quality in Iranian public hospitals using DEMATEL approach |
| title_full_unstemmed | Identifying factors affecting hoteling quality in Iranian public hospitals using DEMATEL approach |
| title_short | Identifying factors affecting hoteling quality in Iranian public hospitals using DEMATEL approach |
| title_sort | identifying factors affecting hoteling quality in iranian public hospitals using dematel approach |
| topic | assessment dematel quality health care |
| url | http://www.jehp.net/article.asp?issn=2277-9531;year=2020;volume=9;issue=1;spage=103;epage=103;aulast= |
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