The DeLone and McLean Model on User Satisfaction of Academic Service Systems
The purpose of this study was to see the perception of the use the educational service system at the Faculty of Economics, Universitas Negeri Jakarta, using the DeLone and McLean model. The samples of this study were final year students and graduate student with a purposive sampling technique and th...
| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | Indonesian |
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Fakultas Ekonomi Universitas Negeri Jakarta
2022-04-01
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| Series: | Jurnal Pendidikan Ekonomi dan Bisnis (JPEB) |
| Subjects: | |
| Online Access: | http://journal.unj.ac.id/unj/index.php/jpeb/article/view/26373 |
| _version_ | 1797990520642863104 |
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| author | Etty Gurendrawati Aji Ahmadi Sasmi I Gusti Ketut Agung Ulupui Yunika Murdayanti Choirul Anwar Ika Tri Wahyuningsih |
| author_facet | Etty Gurendrawati Aji Ahmadi Sasmi I Gusti Ketut Agung Ulupui Yunika Murdayanti Choirul Anwar Ika Tri Wahyuningsih |
| author_sort | Etty Gurendrawati |
| collection | DOAJ |
| description | The purpose of this study was to see the perception of the use the educational service system at the Faculty of Economics, Universitas Negeri Jakarta, using the DeLone and McLean model. The samples of this study were final year students and graduate student with a purposive sampling technique and the data obtained through a questionnaire. The data used in this study is cross section panel data, which variables used are system quality, service quality and user satisfaction contained in the DeLone and McLean model. The mixed method made is obtained from the modification of the two models. Finding of result are there is a significant positive effect, between system quality and service quality on user satisfaction. And it was found the analysis there was a need for the development of the current system that can be analyzed using FAST (Framework for the Application of System Thinking), which is carried out in four phases are scope definition, problem analysis, demand analysis, and logical design. |
| first_indexed | 2024-04-11T08:37:49Z |
| format | Article |
| id | doaj.art-a02a89397fab42a6b0ae367b393e7343 |
| institution | Directory Open Access Journal |
| issn | 2302-2663 |
| language | Indonesian |
| last_indexed | 2024-04-11T08:37:49Z |
| publishDate | 2022-04-01 |
| publisher | Fakultas Ekonomi Universitas Negeri Jakarta |
| record_format | Article |
| series | Jurnal Pendidikan Ekonomi dan Bisnis (JPEB) |
| spelling | doaj.art-a02a89397fab42a6b0ae367b393e73432022-12-22T04:34:17ZindFakultas Ekonomi Universitas Negeri JakartaJurnal Pendidikan Ekonomi dan Bisnis (JPEB)2302-26632022-04-01101879910.21009/JPEB.010.1.826373The DeLone and McLean Model on User Satisfaction of Academic Service SystemsEtty Gurendrawati0Aji Ahmadi Sasmi1I Gusti Ketut Agung Ulupui2Yunika Murdayanti3Choirul Anwar4Ika Tri Wahyuningsih5Faculty of Economics, Universitas Negeri Jakarta, IndonesiaFaculty of Economics, Universitas Negeri Jakarta, IndonesiaFaculty of Economics, Universitas Negeri Jakarta, IndonesiaFaculty of Economics, Universitas Negeri Jakarta, IndonesiaFaculty of Economics, Universitas Negeri Jakarta, IndonesiaFaculty of Economics, Universitas Negeri Jakarta, IndonesiaThe purpose of this study was to see the perception of the use the educational service system at the Faculty of Economics, Universitas Negeri Jakarta, using the DeLone and McLean model. The samples of this study were final year students and graduate student with a purposive sampling technique and the data obtained through a questionnaire. The data used in this study is cross section panel data, which variables used are system quality, service quality and user satisfaction contained in the DeLone and McLean model. The mixed method made is obtained from the modification of the two models. Finding of result are there is a significant positive effect, between system quality and service quality on user satisfaction. And it was found the analysis there was a need for the development of the current system that can be analyzed using FAST (Framework for the Application of System Thinking), which is carried out in four phases are scope definition, problem analysis, demand analysis, and logical design.http://journal.unj.ac.id/unj/index.php/jpeb/article/view/26373information systemsacademic servicesuser satisfactiondelone and mclean model |
| spellingShingle | Etty Gurendrawati Aji Ahmadi Sasmi I Gusti Ketut Agung Ulupui Yunika Murdayanti Choirul Anwar Ika Tri Wahyuningsih The DeLone and McLean Model on User Satisfaction of Academic Service Systems Jurnal Pendidikan Ekonomi dan Bisnis (JPEB) information systems academic services user satisfaction delone and mclean model |
| title | The DeLone and McLean Model on User Satisfaction of Academic Service Systems |
| title_full | The DeLone and McLean Model on User Satisfaction of Academic Service Systems |
| title_fullStr | The DeLone and McLean Model on User Satisfaction of Academic Service Systems |
| title_full_unstemmed | The DeLone and McLean Model on User Satisfaction of Academic Service Systems |
| title_short | The DeLone and McLean Model on User Satisfaction of Academic Service Systems |
| title_sort | delone and mclean model on user satisfaction of academic service systems |
| topic | information systems academic services user satisfaction delone and mclean model |
| url | http://journal.unj.ac.id/unj/index.php/jpeb/article/view/26373 |
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