ANALISIS MODEL ANTRIAN PADA STASIUN PENGISIAN BAHAN BAKAR UMUM (SPBU) LILIBA
The purpose of this research is to know the performance of queue service and to find solutions to overcoming queues at Liliba gas station. This study using the observation method. Based on the observation data obtained and then set up a calculation of the observed system. The data analysis method u...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Universitas Nusa Cendana
2020-02-01
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| Series: | Journal of Management Small and Medium Enterprises (SME's) |
| Online Access: | https://ejurnal.undana.ac.id/index.php/JEM/article/view/1999 |
| _version_ | 1828345189664555008 |
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| author | Febyana Wolla Christien C Foenay Tarsisius Timuneno |
| author_facet | Febyana Wolla Christien C Foenay Tarsisius Timuneno |
| author_sort | Febyana Wolla |
| collection | DOAJ |
| description |
The purpose of this research is to know the performance of queue service and to find solutions to overcoming queues at Liliba gas station. This study using the observation method. Based on the observation data obtained and then set up a calculation of the observed system. The data analysis method uses multiple line queue models (Single Channel – Multi Phase). Data in the analysis is descriptively quantitative and qualitative. The results derived from such calculations are noticeable that there is a queue in the afternoon. So that the solution is given that in the period of busy time or at the time there is a long queue, companies should divert motorcycle customers to the car line if on the car line there is no queue, so it can improve efficiency of service at Liliba gas station.
Keywords : Queueing Theory, Queueing Model
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| first_indexed | 2024-04-14T00:07:55Z |
| format | Article |
| id | doaj.art-a03b8efc8a7944f4987bf9dc16d85a1f |
| institution | Directory Open Access Journal |
| issn | 2502-2385 2723-469X |
| language | English |
| last_indexed | 2024-04-14T00:07:55Z |
| publishDate | 2020-02-01 |
| publisher | Universitas Nusa Cendana |
| record_format | Article |
| series | Journal of Management Small and Medium Enterprises (SME's) |
| spelling | doaj.art-a03b8efc8a7944f4987bf9dc16d85a1f2022-12-22T02:23:28ZengUniversitas Nusa CendanaJournal of Management Small and Medium Enterprises (SME's)2502-23852723-469X2020-02-01103 Nov10.35508/jom.v10i3.1999ANALISIS MODEL ANTRIAN PADA STASIUN PENGISIAN BAHAN BAKAR UMUM (SPBU) LILIBAFebyana Wolla0Christien C Foenay1Tarsisius Timuneno2Universitas Nusa CendanaUniversitas Nusa CendanaUniversitas Nusa Cendana The purpose of this research is to know the performance of queue service and to find solutions to overcoming queues at Liliba gas station. This study using the observation method. Based on the observation data obtained and then set up a calculation of the observed system. The data analysis method uses multiple line queue models (Single Channel – Multi Phase). Data in the analysis is descriptively quantitative and qualitative. The results derived from such calculations are noticeable that there is a queue in the afternoon. So that the solution is given that in the period of busy time or at the time there is a long queue, companies should divert motorcycle customers to the car line if on the car line there is no queue, so it can improve efficiency of service at Liliba gas station. Keywords : Queueing Theory, Queueing Model https://ejurnal.undana.ac.id/index.php/JEM/article/view/1999 |
| spellingShingle | Febyana Wolla Christien C Foenay Tarsisius Timuneno ANALISIS MODEL ANTRIAN PADA STASIUN PENGISIAN BAHAN BAKAR UMUM (SPBU) LILIBA Journal of Management Small and Medium Enterprises (SME's) |
| title | ANALISIS MODEL ANTRIAN PADA STASIUN PENGISIAN BAHAN BAKAR UMUM (SPBU) LILIBA |
| title_full | ANALISIS MODEL ANTRIAN PADA STASIUN PENGISIAN BAHAN BAKAR UMUM (SPBU) LILIBA |
| title_fullStr | ANALISIS MODEL ANTRIAN PADA STASIUN PENGISIAN BAHAN BAKAR UMUM (SPBU) LILIBA |
| title_full_unstemmed | ANALISIS MODEL ANTRIAN PADA STASIUN PENGISIAN BAHAN BAKAR UMUM (SPBU) LILIBA |
| title_short | ANALISIS MODEL ANTRIAN PADA STASIUN PENGISIAN BAHAN BAKAR UMUM (SPBU) LILIBA |
| title_sort | analisis model antrian pada stasiun pengisian bahan bakar umum spbu liliba |
| url | https://ejurnal.undana.ac.id/index.php/JEM/article/view/1999 |
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