Impact of Empowering Communication Technology Practices on Service Performance in Information Technology Sector
The technological advancement has tremendously evolved over the last two decades with continuing changes throughout their system and communication practices. The association between the elements of communication technology and service performance, however, has yet to be explored with special focus o...
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| Format: | Article |
| Language: | English |
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Iran Telecom Research Center
2018-06-01
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| Series: | International Journal of Information and Communication Technology Research |
| Subjects: | |
| Online Access: | http://ijict.itrc.ac.ir/article-1-328-en.html |
| _version_ | 1811169244868509696 |
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| author | Rouhollah Nasiri Ali Mollahosseini Sanjar Salajegheh Ayyub Sheikhy |
| author_facet | Rouhollah Nasiri Ali Mollahosseini Sanjar Salajegheh Ayyub Sheikhy |
| author_sort | Rouhollah Nasiri |
| collection | DOAJ |
| description | The technological advancement has tremendously evolved over the last two decades with continuing changes throughout their system and communication practices. The association between the elements of communication technology and service performance, however, has yet to be explored with special focus on employee empowerment from an organizational behavior point of view. This research’s main aim is examine the impact of communication technology practices on service performance in the Information Technology (IT) sector. Therefore the mixed method research approach has been selected for the purposes of this study. 20 interviews have been conducted with experts in the field from the Iran Telecommunication Research Centre. 254 data samples were collected from IT sector employees in Iran. Data was used to test the conceptually developed model via the structural equation modeling-partial least square (SEM-PLS) approach. Based on the qualitative data, communication technology practices can be grouped into six areas including technology application, technology of equal opportunity, individual ability in technology, individual knowledge and attitudes towards technology, technological infrastructure, and security. The results show that among other factors, those variables related to technology application, individual knowledge and attitudes towards technology, organizational infrastructure for technology, and technology security have a positive impact on employees’ empowerment; whereas technology application has a reverse effect. Moreover, the present study’s results show that employee empowerment has a significant relationship to service performance in the ITsector. |
| first_indexed | 2024-04-10T16:40:14Z |
| format | Article |
| id | doaj.art-a0b841ad5e474a9cb4cd1f281f893d2c |
| institution | Directory Open Access Journal |
| issn | 2251-6107 2783-4425 |
| language | English |
| last_indexed | 2024-04-10T16:40:14Z |
| publishDate | 2018-06-01 |
| publisher | Iran Telecom Research Center |
| record_format | Article |
| series | International Journal of Information and Communication Technology Research |
| spelling | doaj.art-a0b841ad5e474a9cb4cd1f281f893d2c2023-02-08T07:57:00ZengIran Telecom Research CenterInternational Journal of Information and Communication Technology Research2251-61072783-44252018-06-011024555Impact of Empowering Communication Technology Practices on Service Performance in Information Technology SectorRouhollah Nasiri0Ali Mollahosseini1Sanjar Salajegheh2Ayyub Sheikhy3 Department of Management, Faculty of Literature and Humanities, Kerman Branch, Islamic Azad University, Kerman, Iran Department of Management, Faculty of Management and Economics, University of Shahid Bahonar, Kerman, Iran Department of Management, Faculty of Literature and Humanities, Kerman Branch, Islamic Azad University, Kerman, Iran Department of Statistics, Faculty of Mathematics and Computing of Shahid Bahonar, Kerman, Iran The technological advancement has tremendously evolved over the last two decades with continuing changes throughout their system and communication practices. The association between the elements of communication technology and service performance, however, has yet to be explored with special focus on employee empowerment from an organizational behavior point of view. This research’s main aim is examine the impact of communication technology practices on service performance in the Information Technology (IT) sector. Therefore the mixed method research approach has been selected for the purposes of this study. 20 interviews have been conducted with experts in the field from the Iran Telecommunication Research Centre. 254 data samples were collected from IT sector employees in Iran. Data was used to test the conceptually developed model via the structural equation modeling-partial least square (SEM-PLS) approach. Based on the qualitative data, communication technology practices can be grouped into six areas including technology application, technology of equal opportunity, individual ability in technology, individual knowledge and attitudes towards technology, technological infrastructure, and security. The results show that among other factors, those variables related to technology application, individual knowledge and attitudes towards technology, organizational infrastructure for technology, and technology security have a positive impact on employees’ empowerment; whereas technology application has a reverse effect. Moreover, the present study’s results show that employee empowerment has a significant relationship to service performance in the ITsector.http://ijict.itrc.ac.ir/article-1-328-en.htmlemployee’s empowermentcommunication technologyinformation technologyperformance-based metrics |
| spellingShingle | Rouhollah Nasiri Ali Mollahosseini Sanjar Salajegheh Ayyub Sheikhy Impact of Empowering Communication Technology Practices on Service Performance in Information Technology Sector International Journal of Information and Communication Technology Research employee’s empowerment communication technology information technology performance-based metrics |
| title | Impact of Empowering Communication Technology Practices on Service Performance in Information Technology Sector |
| title_full | Impact of Empowering Communication Technology Practices on Service Performance in Information Technology Sector |
| title_fullStr | Impact of Empowering Communication Technology Practices on Service Performance in Information Technology Sector |
| title_full_unstemmed | Impact of Empowering Communication Technology Practices on Service Performance in Information Technology Sector |
| title_short | Impact of Empowering Communication Technology Practices on Service Performance in Information Technology Sector |
| title_sort | impact of empowering communication technology practices on service performance in information technology sector |
| topic | employee’s empowerment communication technology information technology performance-based metrics |
| url | http://ijict.itrc.ac.ir/article-1-328-en.html |
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