Do the SERVQUAL service dimensions differ in the tourism sector? A case study of Bonamanzi Game Reserve, Hluhluwe, KwaZulu-Natal.
The study investigates if there are differences in customer expectations of the SERVQUAL service dimensions in the tourism sector compared to other economic sectors which have been previously researched. Social media provides new repositories of data which can be analysed by researchers, and a tota...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
AfricaJournals
2018-01-01
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| Series: | African Journal of Hospitality, Tourism and Leisure |
| Subjects: | |
| Online Access: | https://www.ajhtl.com/uploads/7/1/6/3/7163688/article_28_vol_7__1__2018.pdf |