International standards for quality management in tourism
Tourism today is a global business in which the competition and the customers span international boundaries. Managers competing in the fierce international marketplace are increasingly concerned with a strategic view of quality. The competition is ever increasing at the global tourist services marke...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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University of Kragujevac, Faculty of Hotel Management and Tourism in Vrnjačka Banja
2013-12-01
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| Series: | Mенаџмент у хотелијерству и туризму |
| Subjects: | |
| Online Access: | http://www.hit-vb.kg.ac.rs/htmanagement/index.php/HITM/article/view/104/84 |
| _version_ | 1818039807893307392 |
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| author | Jelena Lazić Janko M. Cvijanović Isidora Ljumović |
| author_facet | Jelena Lazić Janko M. Cvijanović Isidora Ljumović |
| author_sort | Jelena Lazić |
| collection | DOAJ |
| description | Tourism today is a global business in which the competition and the customers span international boundaries. Managers competing in the fierce international marketplace are increasingly concerned with a strategic view of quality. The competition is ever increasing at the global tourist services market while consumer demands are changed. Such rapid growth has also introduced new perspectives for quality management through the most famous formal quality management systems (ISO 9001, ISO 14001, ISO 18000 and ISO 22000). |
| first_indexed | 2024-12-10T08:04:30Z |
| format | Article |
| id | doaj.art-a1a57e7a2b5846b5a005553b8b584362 |
| institution | Directory Open Access Journal |
| issn | 2620-0279 2620-0481 |
| language | English |
| last_indexed | 2024-12-10T08:04:30Z |
| publishDate | 2013-12-01 |
| publisher | University of Kragujevac, Faculty of Hotel Management and Tourism in Vrnjačka Banja |
| record_format | Article |
| series | Mенаџмент у хотелијерству и туризму |
| spelling | doaj.art-a1a57e7a2b5846b5a005553b8b5843622022-12-22T01:56:43ZengUniversity of Kragujevac, Faculty of Hotel Management and Tourism in Vrnjačka BanjaMенаџмент у хотелијерству и туризму2620-02792620-04812013-12-01123646International standards for quality management in tourismJelena Lazić0Janko M. Cvijanović1Isidora Ljumović2Economics institute, BelgradeEconomics institute, BelgradeEconomics institute, BelgradeTourism today is a global business in which the competition and the customers span international boundaries. Managers competing in the fierce international marketplace are increasingly concerned with a strategic view of quality. The competition is ever increasing at the global tourist services market while consumer demands are changed. Such rapid growth has also introduced new perspectives for quality management through the most famous formal quality management systems (ISO 9001, ISO 14001, ISO 18000 and ISO 22000).http://www.hit-vb.kg.ac.rs/htmanagement/index.php/HITM/article/view/104/84qualitytourisminternational standardISO 9000ISO 14000ISO 18000ISO 22000 |
| spellingShingle | Jelena Lazić Janko M. Cvijanović Isidora Ljumović International standards for quality management in tourism Mенаџмент у хотелијерству и туризму quality tourism international standard ISO 9000 ISO 14000 ISO 18000 ISO 22000 |
| title | International standards for quality management in tourism |
| title_full | International standards for quality management in tourism |
| title_fullStr | International standards for quality management in tourism |
| title_full_unstemmed | International standards for quality management in tourism |
| title_short | International standards for quality management in tourism |
| title_sort | international standards for quality management in tourism |
| topic | quality tourism international standard ISO 9000 ISO 14000 ISO 18000 ISO 22000 |
| url | http://www.hit-vb.kg.ac.rs/htmanagement/index.php/HITM/article/view/104/84 |
| work_keys_str_mv | AT jelenalazic internationalstandardsforqualitymanagementintourism AT jankomcvijanovic internationalstandardsforqualitymanagementintourism AT isidoraljumovic internationalstandardsforqualitymanagementintourism |