Consumer Trust in the Digital Environment
[Purpose] The objective of this paper is to study alternative dispute resolution mechanisms in both the electronic contracting of goods and/or services and interactive advertising. [Methodology/Approach/Design] The Spanish and European regulations will be analyzed in terms of regulation and self-re...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Universidade de Brasília
2022-05-01
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| Series: | Revista de Direito, Estado e Telecomunicações |
| Subjects: | |
| Online Access: | https://periodicos.unb.br/index.php/RDET/article/view/37820/33253 |
| _version_ | 1828054340889214976 |
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| author | David López Jiménez Eduardo Carlos Dittmar Jenny Patricia Vargas Portillo |
| author_facet | David López Jiménez Eduardo Carlos Dittmar Jenny Patricia Vargas Portillo |
| author_sort | David López Jiménez |
| collection | DOAJ |
| description | [Purpose] The objective of this paper is to study alternative dispute resolution mechanisms in both the electronic contracting of goods and/or services and interactive advertising.
[Methodology/Approach/Design] The Spanish and European regulations will be analyzed in terms of regulation and self-regulation mechanisms. Self-regulation instruments are a suitable complement to current legal regulations.
[Findings] Although disputes that may arise between consumers and businesses can be settled in court, the circumstances of cases involving e-commerce and interactive advertising may determine that the use of out-of-court instruments is appropriate. In this sense, self-regulation systems promote conflict prevention. In the event that it arises, it is about reaching a faster resolution than the courts of justice, cheaper and carried out by specialists in the matter.
[Practical Implications] The implications of this investigation may be applicable to transactions of goods and services in general, to civil society and to the public sector.
[Originality] This investigation demonstrates the convenience and significance of considering out-of-court dispute resolution mechanisms over conventional means, both in Spain and in the European Union. The self-regulation instruments are based on a Code of Conduct and an impartial and independent control body that applies it. Normally, codes of conduct are based on the application of different instruments for extrajudicial conflict resolution. |
| first_indexed | 2024-04-10T20:21:15Z |
| format | Article |
| id | doaj.art-a20bbc164bdb410781629a8f7fe20e8a |
| institution | Directory Open Access Journal |
| issn | 1984-9729 1984-8161 |
| language | English |
| last_indexed | 2024-04-10T20:21:15Z |
| publishDate | 2022-05-01 |
| publisher | Universidade de Brasília |
| record_format | Article |
| series | Revista de Direito, Estado e Telecomunicações |
| spelling | doaj.art-a20bbc164bdb410781629a8f7fe20e8a2023-01-25T20:39:34ZengUniversidade de BrasíliaRevista de Direito, Estado e Telecomunicações1984-97291984-81612022-05-01141113138https://doi.org/10.26512/lstr.v14i1.37820Consumer Trust in the Digital EnvironmentDavid López Jiménez0https://orcid.org/0000-0002-7013-9556Eduardo Carlos Dittmar1https://orcid.org/0000-0002-8087-2444Jenny Patricia Vargas Portillo2https://orcid.org/0000-0002-0226-3053EAE Business SchoolEAE Business SchoolESIC Business & Marketing School[Purpose] The objective of this paper is to study alternative dispute resolution mechanisms in both the electronic contracting of goods and/or services and interactive advertising. [Methodology/Approach/Design] The Spanish and European regulations will be analyzed in terms of regulation and self-regulation mechanisms. Self-regulation instruments are a suitable complement to current legal regulations. [Findings] Although disputes that may arise between consumers and businesses can be settled in court, the circumstances of cases involving e-commerce and interactive advertising may determine that the use of out-of-court instruments is appropriate. In this sense, self-regulation systems promote conflict prevention. In the event that it arises, it is about reaching a faster resolution than the courts of justice, cheaper and carried out by specialists in the matter. [Practical Implications] The implications of this investigation may be applicable to transactions of goods and services in general, to civil society and to the public sector. [Originality] This investigation demonstrates the convenience and significance of considering out-of-court dispute resolution mechanisms over conventional means, both in Spain and in the European Union. The self-regulation instruments are based on a Code of Conduct and an impartial and independent control body that applies it. Normally, codes of conduct are based on the application of different instruments for extrajudicial conflict resolution.https://periodicos.unb.br/index.php/RDET/article/view/37820/33253self-regulatione-commerceconflicts. alternative dispute resolution |
| spellingShingle | David López Jiménez Eduardo Carlos Dittmar Jenny Patricia Vargas Portillo Consumer Trust in the Digital Environment Revista de Direito, Estado e Telecomunicações self-regulation e-commerce conflicts . alternative dispute resolution |
| title | Consumer Trust in the Digital Environment |
| title_full | Consumer Trust in the Digital Environment |
| title_fullStr | Consumer Trust in the Digital Environment |
| title_full_unstemmed | Consumer Trust in the Digital Environment |
| title_short | Consumer Trust in the Digital Environment |
| title_sort | consumer trust in the digital environment |
| topic | self-regulation e-commerce conflicts . alternative dispute resolution |
| url | https://periodicos.unb.br/index.php/RDET/article/view/37820/33253 |
| work_keys_str_mv | AT davidlopezjimenez consumertrustinthedigitalenvironment AT eduardocarlosdittmar consumertrustinthedigitalenvironment AT jennypatriciavargasportillo consumertrustinthedigitalenvironment |