User Experience of Older People While Using Digital Health Technologies: A Systematic Review
Digital technologies ranging from biosensors to virtual reality have revolutionized the healthcare landscape by offering innovations that hold great promise in addressing the challenges posed by rapidly aging populations. To optimize healthcare experiences for older people, it is crucial to understa...
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| Format: | Article |
| Language: | English |
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MDPI AG
2023-11-01
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| Series: | Applied Sciences |
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| Online Access: | https://www.mdpi.com/2076-3417/13/23/12815 |
| _version_ | 1827592466991153152 |
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| author | Eiko Takano Hisataka Maruyama Tetsuta Takahashi Kouki Mori Kota Nishiyori Yoshifumi Morita Toshio Fukuda Izumi Kondo Yutaka Ishibashi |
| author_facet | Eiko Takano Hisataka Maruyama Tetsuta Takahashi Kouki Mori Kota Nishiyori Yoshifumi Morita Toshio Fukuda Izumi Kondo Yutaka Ishibashi |
| author_sort | Eiko Takano |
| collection | DOAJ |
| description | Digital technologies ranging from biosensors to virtual reality have revolutionized the healthcare landscape by offering innovations that hold great promise in addressing the challenges posed by rapidly aging populations. To optimize healthcare experiences for older people, it is crucial to understand their user experience (UX) with digital health technologies. This systematic review, covering articles published from 2013 to 2023, aimed to explore frequently used questionnaires for assessing digital healthcare UX among older people. The inclusion criteria were original studies assessing UX in digital health for individuals aged ≥65 years. Of 184 articles identified, 17 were selected after rigorous screening. The questionnaires used included the System Usability Scale (SUS), the User Experience Questionnaire (UEQ), and the Post-Study System Usability Questionnaire. Customized questionnaires based on models such as the Technology Acceptance Model and the Almere model were developed in some studies. Owing to its simplicity and effectiveness in assessing digital health UX among older people, the SUS emerged as the go-to tool (52.9%). Combining the SUS with the UEQ provided comprehensive insights into UX. Specialized questionnaires were also used, but further research is needed to validate and adapt these tools for diverse cultural contexts and evolving technologies. |
| first_indexed | 2024-03-09T01:54:58Z |
| format | Article |
| id | doaj.art-a221901304fd4f2f89ea22ca052a00db |
| institution | Directory Open Access Journal |
| issn | 2076-3417 |
| language | English |
| last_indexed | 2024-03-09T01:54:58Z |
| publishDate | 2023-11-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Applied Sciences |
| spelling | doaj.art-a221901304fd4f2f89ea22ca052a00db2023-12-08T15:11:49ZengMDPI AGApplied Sciences2076-34172023-11-0113231281510.3390/app132312815User Experience of Older People While Using Digital Health Technologies: A Systematic ReviewEiko Takano0Hisataka Maruyama1Tetsuta Takahashi2Kouki Mori3Kota Nishiyori4Yoshifumi Morita5Toshio Fukuda6Izumi Kondo7Yutaka Ishibashi8Assistive Robotics Center, National Center for Geriatrics and Gerontology, Obu 474-8511, JapanDepartment of Micro Nano Mechanical Science and Engineering, Nagoya University, Nagoya 464-8603, JapanGraduate School of Engineering, Nagoya Institute of Technology, Nagoya 466-8555, JapanDepartment of Micro Nano Mechanical Science and Engineering, Nagoya University, Nagoya 464-8603, JapanGraduate School of Engineering, Nagoya Institute of Technology, Nagoya 466-8555, JapanGraduate School of Engineering, Nagoya Institute of Technology, Nagoya 466-8555, JapanInstitutes of Innovation for Future Society, Nagoya University, Nagoya 464-8603, JapanAssistive Robotics Center, National Center for Geriatrics and Gerontology, Obu 474-8511, JapanGraduate School of Engineering, Nagoya Institute of Technology, Nagoya 466-8555, JapanDigital technologies ranging from biosensors to virtual reality have revolutionized the healthcare landscape by offering innovations that hold great promise in addressing the challenges posed by rapidly aging populations. To optimize healthcare experiences for older people, it is crucial to understand their user experience (UX) with digital health technologies. This systematic review, covering articles published from 2013 to 2023, aimed to explore frequently used questionnaires for assessing digital healthcare UX among older people. The inclusion criteria were original studies assessing UX in digital health for individuals aged ≥65 years. Of 184 articles identified, 17 were selected after rigorous screening. The questionnaires used included the System Usability Scale (SUS), the User Experience Questionnaire (UEQ), and the Post-Study System Usability Questionnaire. Customized questionnaires based on models such as the Technology Acceptance Model and the Almere model were developed in some studies. Owing to its simplicity and effectiveness in assessing digital health UX among older people, the SUS emerged as the go-to tool (52.9%). Combining the SUS with the UEQ provided comprehensive insights into UX. Specialized questionnaires were also used, but further research is needed to validate and adapt these tools for diverse cultural contexts and evolving technologies.https://www.mdpi.com/2076-3417/13/23/12815digital health technologyolder peopleuser experiencequestionnairesystem usability scale |
| spellingShingle | Eiko Takano Hisataka Maruyama Tetsuta Takahashi Kouki Mori Kota Nishiyori Yoshifumi Morita Toshio Fukuda Izumi Kondo Yutaka Ishibashi User Experience of Older People While Using Digital Health Technologies: A Systematic Review Applied Sciences digital health technology older people user experience questionnaire system usability scale |
| title | User Experience of Older People While Using Digital Health Technologies: A Systematic Review |
| title_full | User Experience of Older People While Using Digital Health Technologies: A Systematic Review |
| title_fullStr | User Experience of Older People While Using Digital Health Technologies: A Systematic Review |
| title_full_unstemmed | User Experience of Older People While Using Digital Health Technologies: A Systematic Review |
| title_short | User Experience of Older People While Using Digital Health Technologies: A Systematic Review |
| title_sort | user experience of older people while using digital health technologies a systematic review |
| topic | digital health technology older people user experience questionnaire system usability scale |
| url | https://www.mdpi.com/2076-3417/13/23/12815 |
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