The Performance of the Health Communication Assessment Tool© (HCAT-f) in Calibrating Different Levels of Nurse Communication Skills in a French-Speaking Context
Communication skills training is essential in nurse education. Miscommunication may lead to adverse events and unsafe healthcare. To date, valid and reliable instruments to serve both communication training and assessment purposes across different cultural contexts are scarce. The present study em...
| Main Authors: | , , , , , , , , , |
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| Format: | Article |
| Language: | English |
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University of Zurich, IKMZ – Department of Communication and Media Research
2022-12-01
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| Series: | European Journal of Health Communication (EJHC) |
| Subjects: | |
| Online Access: | https://ejhc.org/article/view/3625 |
| _version_ | 1811185102489649152 |
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| author | Anh Nguyet Diep Jean-Christophe Servotte Nadia Dardenne Sophie Vanbelle Vanessa Wauthier Méryl Paquay Suzanne Hetzel Campbell Jonathan Goffoy Anne-Françoise Donneau Alexandre Ghuysen |
| author_facet | Anh Nguyet Diep Jean-Christophe Servotte Nadia Dardenne Sophie Vanbelle Vanessa Wauthier Méryl Paquay Suzanne Hetzel Campbell Jonathan Goffoy Anne-Françoise Donneau Alexandre Ghuysen |
| author_sort | Anh Nguyet Diep |
| collection | DOAJ |
| description |
Communication skills training is essential in nurse education. Miscommunication may lead to adverse events and unsafe healthcare. To date, valid and reliable instruments to serve both communication training and assessment purposes across different cultural contexts are scarce. The present study empirically tested a French-language version of the Health Communication Assessment Tool© (HCAT-f) across different levels of communication skills performance to establish its reliability and validity through a cognitive fluency framework. Ten experts in communication and 52 nurse educators rated three videos simulating conversations between a nurse and a patient scheduled for lumpectomy. Each video captured a different level of communication skills performed by the nurse: High, medium, and low. Three distinct constructs were identified, i.e., professional presentation, empathy, and trust building. At absolute single-measure, an ICC = .43 suggested adequate interrater reliability of the whole scale for the medium-performed scenario, which decreased in low-performed (ICC = .35) and high-performed (ICC = .18) scenarios. The HCAT-f fulfils the criteria of linguistic equivalence, contextual relevance, and demonstrates acceptable construct validity. It can be used as a summative assessment tool after prior training on scale calibration is in place because interrater agreement was difficult to be established in high and low performance scenarios.
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| first_indexed | 2024-04-11T13:23:41Z |
| format | Article |
| id | doaj.art-a283d2575fa14d3fb879504d257ebe43 |
| institution | Directory Open Access Journal |
| issn | 2673-5903 |
| language | English |
| last_indexed | 2024-04-11T13:23:41Z |
| publishDate | 2022-12-01 |
| publisher | University of Zurich, IKMZ – Department of Communication and Media Research |
| record_format | Article |
| series | European Journal of Health Communication (EJHC) |
| spelling | doaj.art-a283d2575fa14d3fb879504d257ebe432022-12-22T04:22:08ZengUniversity of Zurich, IKMZ – Department of Communication and Media ResearchEuropean Journal of Health Communication (EJHC)2673-59032022-12-013310.47368/ejhc.2022.308The Performance of the Health Communication Assessment Tool© (HCAT-f) in Calibrating Different Levels of Nurse Communication Skills in a French-Speaking ContextAnh Nguyet Diep0Jean-Christophe Servotte1Nadia Dardenne2Sophie Vanbelle3Vanessa Wauthier4Méryl Paquay5Suzanne Hetzel Campbell6Jonathan Goffoy7Anne-Françoise Donneau8Alexandre Ghuysen9Public Health Sciences Department, University of Liège, Belgium; Department of Information Technology, Can Tho University, VietnamParamedical Department, Namur-Liège-Luxembourg University College, Belgium Public Health Sciences Department, University of Liège, BelgiumSchool for Public Health and Primary Care, Maastricht University, the NetherlandsCentre Hospitalier Régional de Namur, BelgiumMedical Simulation Center of Liege, University of Liège, BelgiumDepartment of Applied Science, School of Nursing, The University of British Columbia, CanadaMedical Simulation Center of Liege, University of Liège, BelgiumPublic Health Sciences Department, University of Liège, BelgiumPublic Health Sciences Department, University of Liège, Belgium; Medical Simulation Center of Liege, University of Liège, Belgium Communication skills training is essential in nurse education. Miscommunication may lead to adverse events and unsafe healthcare. To date, valid and reliable instruments to serve both communication training and assessment purposes across different cultural contexts are scarce. The present study empirically tested a French-language version of the Health Communication Assessment Tool© (HCAT-f) across different levels of communication skills performance to establish its reliability and validity through a cognitive fluency framework. Ten experts in communication and 52 nurse educators rated three videos simulating conversations between a nurse and a patient scheduled for lumpectomy. Each video captured a different level of communication skills performed by the nurse: High, medium, and low. Three distinct constructs were identified, i.e., professional presentation, empathy, and trust building. At absolute single-measure, an ICC = .43 suggested adequate interrater reliability of the whole scale for the medium-performed scenario, which decreased in low-performed (ICC = .35) and high-performed (ICC = .18) scenarios. The HCAT-f fulfils the criteria of linguistic equivalence, contextual relevance, and demonstrates acceptable construct validity. It can be used as a summative assessment tool after prior training on scale calibration is in place because interrater agreement was difficult to be established in high and low performance scenarios. https://ejhc.org/article/view/3625healthcarecommunication skillscognitive fluencyscale validation |
| spellingShingle | Anh Nguyet Diep Jean-Christophe Servotte Nadia Dardenne Sophie Vanbelle Vanessa Wauthier Méryl Paquay Suzanne Hetzel Campbell Jonathan Goffoy Anne-Françoise Donneau Alexandre Ghuysen The Performance of the Health Communication Assessment Tool© (HCAT-f) in Calibrating Different Levels of Nurse Communication Skills in a French-Speaking Context European Journal of Health Communication (EJHC) healthcare communication skills cognitive fluency scale validation |
| title | The Performance of the Health Communication Assessment Tool© (HCAT-f) in Calibrating Different Levels of Nurse Communication Skills in a French-Speaking Context |
| title_full | The Performance of the Health Communication Assessment Tool© (HCAT-f) in Calibrating Different Levels of Nurse Communication Skills in a French-Speaking Context |
| title_fullStr | The Performance of the Health Communication Assessment Tool© (HCAT-f) in Calibrating Different Levels of Nurse Communication Skills in a French-Speaking Context |
| title_full_unstemmed | The Performance of the Health Communication Assessment Tool© (HCAT-f) in Calibrating Different Levels of Nurse Communication Skills in a French-Speaking Context |
| title_short | The Performance of the Health Communication Assessment Tool© (HCAT-f) in Calibrating Different Levels of Nurse Communication Skills in a French-Speaking Context |
| title_sort | performance of the health communication assessment tool c hcat f in calibrating different levels of nurse communication skills in a french speaking context |
| topic | healthcare communication skills cognitive fluency scale validation |
| url | https://ejhc.org/article/view/3625 |
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