Network Analysis of Critical Factors Affecting Customers’ Deposits

Banks are secure and suitable places for saving and investing people’s financial assets. Banks provide different types of services in line with people’s needs and settle their financial relations based on customers’ benefit. On the other hand, banks finance different projects which are a must for a...

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Main Authors: Nour Mohammad Yaghoubi, Hamed Kord, Abdolbaset Moradzadeh, Jasem Dezhkam
Format: Article
Language:fas
Published: Yazd University 2015-12-01
Series:کاوش‌های مدیریت بازرگانی
Subjects:
Online Access:http://bar.yazd.ac.ir/article_653_85fc8e9110a24429c880578172c065f8.pdf
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author Nour Mohammad Yaghoubi
Hamed Kord
Abdolbaset Moradzadeh
Jasem Dezhkam
author_facet Nour Mohammad Yaghoubi
Hamed Kord
Abdolbaset Moradzadeh
Jasem Dezhkam
author_sort Nour Mohammad Yaghoubi
collection DOAJ
description Banks are secure and suitable places for saving and investing people’s financial assets. Banks provide different types of services in line with people’s needs and settle their financial relations based on customers’ benefit. On the other hand, banks finance different projects which are a must for a dynamic and permanent economic process. So the banks need to absorb the people’s deposits while identifying the different factors affecting customers’ deposits. The purpose of this research is to identify and rank the effective factors on the rising tendency of customers toward depositing based on the ten recognized indices of Melli banks in Sistan and Baluchestan. The population of the study included the bank managers across different branches out of whom 18 managers were selected as the research sample. The data were analyzed using Super Decision software. The findings reveal that human communication factors have the most influential effect on the absorption and maintenance of bank deposits leading to the improvement of bank financial resources.
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spelling doaj.art-a2ac612776584b8494cd67b34a553d842023-05-31T19:48:35ZfasYazd Universityکاوش‌های مدیریت بازرگانی2645-386X2645-38782015-12-01713133157653Network Analysis of Critical Factors Affecting Customers’ DepositsNour Mohammad Yaghoubi0Hamed Kord1Abdolbaset Moradzadeh2Jasem Dezhkam3Professor of the Management Department of Sistan and Balochestan UniversityFaculty Member, Department of Management , University of Velayat, IranshahrPhD Candidate in Management Department of Sistan and Balochestan UniversityInstructure in management in the Velayat University, IransharBanks are secure and suitable places for saving and investing people’s financial assets. Banks provide different types of services in line with people’s needs and settle their financial relations based on customers’ benefit. On the other hand, banks finance different projects which are a must for a dynamic and permanent economic process. So the banks need to absorb the people’s deposits while identifying the different factors affecting customers’ deposits. The purpose of this research is to identify and rank the effective factors on the rising tendency of customers toward depositing based on the ten recognized indices of Melli banks in Sistan and Baluchestan. The population of the study included the bank managers across different branches out of whom 18 managers were selected as the research sample. The data were analyzed using Super Decision software. The findings reveal that human communication factors have the most influential effect on the absorption and maintenance of bank deposits leading to the improvement of bank financial resources.http://bar.yazd.ac.ir/article_653_85fc8e9110a24429c880578172c065f8.pdfabsorbing depositsfinancial factorshuman factorsservices factorsphysical factorsanp
spellingShingle Nour Mohammad Yaghoubi
Hamed Kord
Abdolbaset Moradzadeh
Jasem Dezhkam
Network Analysis of Critical Factors Affecting Customers’ Deposits
کاوش‌های مدیریت بازرگانی
absorbing deposits
financial factors
human factors
services factors
physical factors
anp
title Network Analysis of Critical Factors Affecting Customers’ Deposits
title_full Network Analysis of Critical Factors Affecting Customers’ Deposits
title_fullStr Network Analysis of Critical Factors Affecting Customers’ Deposits
title_full_unstemmed Network Analysis of Critical Factors Affecting Customers’ Deposits
title_short Network Analysis of Critical Factors Affecting Customers’ Deposits
title_sort network analysis of critical factors affecting customers deposits
topic absorbing deposits
financial factors
human factors
services factors
physical factors
anp
url http://bar.yazd.ac.ir/article_653_85fc8e9110a24429c880578172c065f8.pdf
work_keys_str_mv AT nourmohammadyaghoubi networkanalysisofcriticalfactorsaffectingcustomersdeposits
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AT abdolbasetmoradzadeh networkanalysisofcriticalfactorsaffectingcustomersdeposits
AT jasemdezhkam networkanalysisofcriticalfactorsaffectingcustomersdeposits