Emergency Hotline as a Communication Tool in Times of Crisis
For a couple of decades telephone crisis services called hotlines or helplines have been an important instrument in the process of providing help and assistance to people in distress. The idea of providing psychological help and support over the telephone was born of sincere kindness and sympathy of...
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| Format: | Article |
| Language: | English |
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Bielsko-Biała School of Finance and Law
2016-02-01
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| Series: | Zeszyty Naukowe Wyższej Szkoły Finansów i Prawa w Bielsku-Białej |
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| Online Access: | https://91.241.33.217/index.php/asej/article/view/267 |
| _version_ | 1797341793836072960 |
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| author | Gabriela Socha |
| author_facet | Gabriela Socha |
| author_sort | Gabriela Socha |
| collection | DOAJ |
| description | For a couple of decades telephone crisis services called hotlines or helplines have been an important instrument in the process of providing help and assistance to people in distress. The idea of providing psychological help and support over the telephone was born of sincere kindness and sympathy of human heart but with time it evolved towards a standardized scientific discipline based on rules and procedures. The paper outlines the history of telephone crisis services and points to their most important functions in contemporary, globalized world. |
| first_indexed | 2024-03-08T10:23:53Z |
| format | Article |
| id | doaj.art-a2b28d0280054bf2b3f72ca9958c03f3 |
| institution | Directory Open Access Journal |
| issn | 2543-9103 2543-411X |
| language | English |
| last_indexed | 2024-03-08T10:23:53Z |
| publishDate | 2016-02-01 |
| publisher | Bielsko-Biała School of Finance and Law |
| record_format | Article |
| series | Zeszyty Naukowe Wyższej Szkoły Finansów i Prawa w Bielsku-Białej |
| spelling | doaj.art-a2b28d0280054bf2b3f72ca9958c03f32024-01-27T09:02:04ZengBielsko-Biała School of Finance and LawZeszyty Naukowe Wyższej Szkoły Finansów i Prawa w Bielsku-Białej2543-91032543-411X2016-02-01223Emergency Hotline as a Communication Tool in Times of CrisisGabriela Socha0District Headquarters of the Polish Police Forces in KatowiceFor a couple of decades telephone crisis services called hotlines or helplines have been an important instrument in the process of providing help and assistance to people in distress. The idea of providing psychological help and support over the telephone was born of sincere kindness and sympathy of human heart but with time it evolved towards a standardized scientific discipline based on rules and procedures. The paper outlines the history of telephone crisis services and points to their most important functions in contemporary, globalized world. https://91.241.33.217/index.php/asej/article/view/267crisiscrisis situationtelephone crisis servicehotlinehelplinetrust |
| spellingShingle | Gabriela Socha Emergency Hotline as a Communication Tool in Times of Crisis Zeszyty Naukowe Wyższej Szkoły Finansów i Prawa w Bielsku-Białej crisis crisis situation telephone crisis service hotline helpline trust |
| title | Emergency Hotline as a Communication Tool in Times of Crisis |
| title_full | Emergency Hotline as a Communication Tool in Times of Crisis |
| title_fullStr | Emergency Hotline as a Communication Tool in Times of Crisis |
| title_full_unstemmed | Emergency Hotline as a Communication Tool in Times of Crisis |
| title_short | Emergency Hotline as a Communication Tool in Times of Crisis |
| title_sort | emergency hotline as a communication tool in times of crisis |
| topic | crisis crisis situation telephone crisis service hotline helpline trust |
| url | https://91.241.33.217/index.php/asej/article/view/267 |
| work_keys_str_mv | AT gabrielasocha emergencyhotlineasacommunicationtoolintimesofcrisis |