General emotional labor scale: Development and establishing psychometric properties
This study outlines the process followed in the development of the General Emotional Labor Scale-English (GELS-E). The scale construction process was divided into different phases. The first phase entailed the item generation and the second phase was the pilot study. Phase three and four dealt with...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Institute of Business Administration
2020-06-01
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| Series: | Business Review |
| Subjects: | |
| Online Access: | https://ir.iba.edu.pk/businessreview/vol15/iss1/12/ |
| _version_ | 1797857899534352384 |
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| author | Falak Zehra Mohsin Nadia Ayub |
| author_facet | Falak Zehra Mohsin Nadia Ayub |
| author_sort | Falak Zehra Mohsin |
| collection | DOAJ |
| description | This study outlines the process followed in the development of the General Emotional Labor Scale-English (GELS-E). The scale construction process was divided into different phases. The first phase entailed the item generation and the second phase was the pilot study. Phase three and four dealt with developing the norms and establishing the psychometric properties (reliability and validity) of the final 30 items. It can be concluded that the GELS-E was developed as a measure that can be used by researchers to assess emotional labor in professionals. Such a measure of emotional labor can prove to be beneficial for researchers and organizations alike. It can be used to understand the performance and effects of emotional labor and arrange trainings needed to help employees with the performance of emotional labor. |
| first_indexed | 2024-04-09T21:04:19Z |
| format | Article |
| id | doaj.art-a2c1591bd7c144b2888a380093914c04 |
| institution | Directory Open Access Journal |
| issn | 1990-6587 2788-9599 |
| language | English |
| last_indexed | 2024-04-09T21:04:19Z |
| publishDate | 2020-06-01 |
| publisher | Institute of Business Administration |
| record_format | Article |
| series | Business Review |
| spelling | doaj.art-a2c1591bd7c144b2888a380093914c042023-03-29T04:36:59ZengInstitute of Business AdministrationBusiness Review1990-65872788-95992020-06-011518396https://doi.org/10.54784/1990-6587.1011General emotional labor scale: Development and establishing psychometric propertiesFalak Zehra Mohsin 0Nadia Ayub 1University of Karachi, Pakistan Institute of Business Administration, Karachi, Pakistan This study outlines the process followed in the development of the General Emotional Labor Scale-English (GELS-E). The scale construction process was divided into different phases. The first phase entailed the item generation and the second phase was the pilot study. Phase three and four dealt with developing the norms and establishing the psychometric properties (reliability and validity) of the final 30 items. It can be concluded that the GELS-E was developed as a measure that can be used by researchers to assess emotional labor in professionals. Such a measure of emotional labor can prove to be beneficial for researchers and organizations alike. It can be used to understand the performance and effects of emotional labor and arrange trainings needed to help employees with the performance of emotional labor.https://ir.iba.edu.pk/businessreview/vol15/iss1/12/emotional laborscale constructionreliabilityvalidity |
| spellingShingle | Falak Zehra Mohsin Nadia Ayub General emotional labor scale: Development and establishing psychometric properties Business Review emotional labor scale construction reliability validity |
| title | General emotional labor scale: Development and establishing psychometric properties |
| title_full | General emotional labor scale: Development and establishing psychometric properties |
| title_fullStr | General emotional labor scale: Development and establishing psychometric properties |
| title_full_unstemmed | General emotional labor scale: Development and establishing psychometric properties |
| title_short | General emotional labor scale: Development and establishing psychometric properties |
| title_sort | general emotional labor scale development and establishing psychometric properties |
| topic | emotional labor scale construction reliability validity |
| url | https://ir.iba.edu.pk/businessreview/vol15/iss1/12/ |
| work_keys_str_mv | AT falakzehramohsin generalemotionallaborscaledevelopmentandestablishingpsychometricproperties AT nadiaayub generalemotionallaborscaledevelopmentandestablishingpsychometricproperties |