Psychological vulnerability, burnout, and coping among employees of a business process outsourcing organization
Background: The business process outsourcing (BPO) sector is a contemporary work setting in India, with a large and relatively young workforce. There is concern that the demands of the work environment may contribute to stress levels and psychological vulnerability among employees as well as to high...
| Main Authors: | , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Wolters Kluwer Medknow Publications
2013-01-01
|
| Series: | Industrial Psychiatry Journal |
| Subjects: | |
| Online Access: | http://www.industrialpsychiatry.org/article.asp?issn=0972-6748;year=2013;volume=22;issue=1;spage=26;epage=31;aulast=Machado |
| _version_ | 1819070200830492672 |
|---|---|
| author | Tanya Machado Vidya Sathyanarayanan Poornima Bhola Kirthi Kamath |
| author_facet | Tanya Machado Vidya Sathyanarayanan Poornima Bhola Kirthi Kamath |
| author_sort | Tanya Machado |
| collection | DOAJ |
| description | Background: The business process outsourcing (BPO) sector is a contemporary work setting in India, with a large and relatively young workforce. There is concern that the demands of the work environment may contribute to stress levels and psychological vulnerability among employees as well as to high attrition levels. Materials and Methods: As part of a larger study, questionnaires were used to assess psychological distress, burnout, and coping strategies in a sample of 1,209 employees of a BPO organization. Results: The analysis indicated that 38% of the sample had significant psychological distress on the General Health Questionnaire (GHQ-28; Goldberg and Hillier, 1979). The vulnerable groups were women, permanent employees, data processors, and those employed for 6 months or longer. The reported levels of burnout were low and the employees reported a fairly large repertoire of coping behaviors. Conclusions: The study has implications for individual and systemic efforts at employee stress management and workplace prevention approaches. The results point to the emerging and growing role of mental health professionals in the corporate sector. |
| first_indexed | 2024-12-21T17:02:10Z |
| format | Article |
| id | doaj.art-a3272fccf8004387a8eb7c1f4c93e075 |
| institution | Directory Open Access Journal |
| issn | 0972-6748 |
| language | English |
| last_indexed | 2024-12-21T17:02:10Z |
| publishDate | 2013-01-01 |
| publisher | Wolters Kluwer Medknow Publications |
| record_format | Article |
| series | Industrial Psychiatry Journal |
| spelling | doaj.art-a3272fccf8004387a8eb7c1f4c93e0752022-12-21T18:56:37ZengWolters Kluwer Medknow PublicationsIndustrial Psychiatry Journal0972-67482013-01-01221263110.4103/0972-6748.123609Psychological vulnerability, burnout, and coping among employees of a business process outsourcing organizationTanya MachadoVidya SathyanarayananPoornima BholaKirthi KamathBackground: The business process outsourcing (BPO) sector is a contemporary work setting in India, with a large and relatively young workforce. There is concern that the demands of the work environment may contribute to stress levels and psychological vulnerability among employees as well as to high attrition levels. Materials and Methods: As part of a larger study, questionnaires were used to assess psychological distress, burnout, and coping strategies in a sample of 1,209 employees of a BPO organization. Results: The analysis indicated that 38% of the sample had significant psychological distress on the General Health Questionnaire (GHQ-28; Goldberg and Hillier, 1979). The vulnerable groups were women, permanent employees, data processors, and those employed for 6 months or longer. The reported levels of burnout were low and the employees reported a fairly large repertoire of coping behaviors. Conclusions: The study has implications for individual and systemic efforts at employee stress management and workplace prevention approaches. The results point to the emerging and growing role of mental health professionals in the corporate sector.http://www.industrialpsychiatry.org/article.asp?issn=0972-6748;year=2013;volume=22;issue=1;spage=26;epage=31;aulast=MachadoBurnoutbusiness process outsourcingcopingIndiapsychological distressstress |
| spellingShingle | Tanya Machado Vidya Sathyanarayanan Poornima Bhola Kirthi Kamath Psychological vulnerability, burnout, and coping among employees of a business process outsourcing organization Industrial Psychiatry Journal Burnout business process outsourcing coping India psychological distress stress |
| title | Psychological vulnerability, burnout, and coping among employees of a business process outsourcing organization |
| title_full | Psychological vulnerability, burnout, and coping among employees of a business process outsourcing organization |
| title_fullStr | Psychological vulnerability, burnout, and coping among employees of a business process outsourcing organization |
| title_full_unstemmed | Psychological vulnerability, burnout, and coping among employees of a business process outsourcing organization |
| title_short | Psychological vulnerability, burnout, and coping among employees of a business process outsourcing organization |
| title_sort | psychological vulnerability burnout and coping among employees of a business process outsourcing organization |
| topic | Burnout business process outsourcing coping India psychological distress stress |
| url | http://www.industrialpsychiatry.org/article.asp?issn=0972-6748;year=2013;volume=22;issue=1;spage=26;epage=31;aulast=Machado |
| work_keys_str_mv | AT tanyamachado psychologicalvulnerabilityburnoutandcopingamongemployeesofabusinessprocessoutsourcingorganization AT vidyasathyanarayanan psychologicalvulnerabilityburnoutandcopingamongemployeesofabusinessprocessoutsourcingorganization AT poornimabhola psychologicalvulnerabilityburnoutandcopingamongemployeesofabusinessprocessoutsourcingorganization AT kirthikamath psychologicalvulnerabilityburnoutandcopingamongemployeesofabusinessprocessoutsourcingorganization |