Health Workers’ Perceptions and Expectations of the Role of the Pharmacist in Emergency Units: A Qualitative Study in Kupang, Indonesia
<b>Background</b>. An essential way to ensure patient safety in the hospital is by applying pharmacy services in emergency units. This strategy was implemented in Indonesia several years ago, with the aim of ensuring that adequate pharmacy services are given to patients in hospitals. To...
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| Format: | Article |
| Language: | English |
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MDPI AG
2019-03-01
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| Series: | Pharmacy |
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| Online Access: | https://www.mdpi.com/2226-4787/7/1/31 |
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| author | Laila Safitrih Dyah A. Perwitasari Nelci Ndoen Keri L. Dandan |
| author_facet | Laila Safitrih Dyah A. Perwitasari Nelci Ndoen Keri L. Dandan |
| author_sort | Laila Safitrih |
| collection | DOAJ |
| description | <b>Background</b>. An essential way to ensure patient safety in the hospital is by applying pharmacy services in emergency units. This strategy was implemented in Indonesia several years ago, with the aim of ensuring that adequate pharmacy services are given to patients in hospitals. To achieve this, pharmacists are required to cooperate with other health workers via inter-professional teamwork. This study intended to identify the perceptions and expectations of health workers with respect to pharmacy services in emergency units. <b>Methods</b>. This was a qualitative study, using a phenomenological approach with a semi-structured interview technique to obtain data. This study was performed at the Prof. Dr. W.Z. Johannes Hospital Kupang from June to September 2018. The results of the interviews were thematically analyzed using QSR NVivo software 11. <b>Results</b>. The themes identified in this study included: (1) The positive impact of pharmacists in service; (2) Badan Penyelenggara Jaminan Sosial (BPJS) influence; (3) Acceptance of health workers; (4) Medication administration information; and (5) Expectations of health workers. Various perceptions were conveyed by participants regarding the emergency unit services in the hospital’s pharmaceutical department. Data obtained proved that the existence of a pharmacist increased the efficiency of time for services and prevented human error. <b>Conclusion</b>. Pharmacists and policy-makers play a significant role in providing appropriate pharmaceutical services in emergency units. Pharmacists also need to improve their quality of practice in accordance with their competence. They must review the patient medical history and physician’s prescriptions, educate the patients and other health workers, so that the workload and service time will be reduced. |
| first_indexed | 2024-04-11T12:16:26Z |
| format | Article |
| id | doaj.art-a335269c18744b9c82f8871f2420c8ea |
| institution | Directory Open Access Journal |
| issn | 2226-4787 |
| language | English |
| last_indexed | 2024-04-11T12:16:26Z |
| publishDate | 2019-03-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Pharmacy |
| spelling | doaj.art-a335269c18744b9c82f8871f2420c8ea2022-12-22T04:24:19ZengMDPI AGPharmacy2226-47872019-03-01713110.3390/pharmacy7010031pharmacy7010031Health Workers’ Perceptions and Expectations of the Role of the Pharmacist in Emergency Units: A Qualitative Study in Kupang, IndonesiaLaila Safitrih0Dyah A. Perwitasari1Nelci Ndoen2Keri L. Dandan3Faculty of Pharmacy, University of Ahmad Dahlan, Yogyakarta 55166, IndonesiaFaculty of Pharmacy, University of Ahmad Dahlan, Yogyakarta 55166, IndonesiaPharmacy Unit, Prof. Dr. W.Z. Johannes Hospital, Kupang 85112, IndonesiaFaculty of Pharmacy, University of Padjajaran, Bandung 45363, Indonesia<b>Background</b>. An essential way to ensure patient safety in the hospital is by applying pharmacy services in emergency units. This strategy was implemented in Indonesia several years ago, with the aim of ensuring that adequate pharmacy services are given to patients in hospitals. To achieve this, pharmacists are required to cooperate with other health workers via inter-professional teamwork. This study intended to identify the perceptions and expectations of health workers with respect to pharmacy services in emergency units. <b>Methods</b>. This was a qualitative study, using a phenomenological approach with a semi-structured interview technique to obtain data. This study was performed at the Prof. Dr. W.Z. Johannes Hospital Kupang from June to September 2018. The results of the interviews were thematically analyzed using QSR NVivo software 11. <b>Results</b>. The themes identified in this study included: (1) The positive impact of pharmacists in service; (2) Badan Penyelenggara Jaminan Sosial (BPJS) influence; (3) Acceptance of health workers; (4) Medication administration information; and (5) Expectations of health workers. Various perceptions were conveyed by participants regarding the emergency unit services in the hospital’s pharmaceutical department. Data obtained proved that the existence of a pharmacist increased the efficiency of time for services and prevented human error. <b>Conclusion</b>. Pharmacists and policy-makers play a significant role in providing appropriate pharmaceutical services in emergency units. Pharmacists also need to improve their quality of practice in accordance with their competence. They must review the patient medical history and physician’s prescriptions, educate the patients and other health workers, so that the workload and service time will be reduced.https://www.mdpi.com/2226-4787/7/1/31pharmacyemergency unithealth workers |
| spellingShingle | Laila Safitrih Dyah A. Perwitasari Nelci Ndoen Keri L. Dandan Health Workers’ Perceptions and Expectations of the Role of the Pharmacist in Emergency Units: A Qualitative Study in Kupang, Indonesia Pharmacy pharmacy emergency unit health workers |
| title | Health Workers’ Perceptions and Expectations of the Role of the Pharmacist in Emergency Units: A Qualitative Study in Kupang, Indonesia |
| title_full | Health Workers’ Perceptions and Expectations of the Role of the Pharmacist in Emergency Units: A Qualitative Study in Kupang, Indonesia |
| title_fullStr | Health Workers’ Perceptions and Expectations of the Role of the Pharmacist in Emergency Units: A Qualitative Study in Kupang, Indonesia |
| title_full_unstemmed | Health Workers’ Perceptions and Expectations of the Role of the Pharmacist in Emergency Units: A Qualitative Study in Kupang, Indonesia |
| title_short | Health Workers’ Perceptions and Expectations of the Role of the Pharmacist in Emergency Units: A Qualitative Study in Kupang, Indonesia |
| title_sort | health workers perceptions and expectations of the role of the pharmacist in emergency units a qualitative study in kupang indonesia |
| topic | pharmacy emergency unit health workers |
| url | https://www.mdpi.com/2226-4787/7/1/31 |
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